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Barceló Guatemala City

4.5 star property

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Photo gallery for Barceló Guatemala City

Stunning lobby with a grand staircase, leather sofas, and lush greenery.
Relax by the rectangular pool surrounded by lounge chairs and sunbeds, with a smaller pool nearby.
Relax in this spacious room with a large bed, desk, and city view.
Relax in comfort with a flat-screen TV, desk, and cozy seating area.
Experience a luxurious ambiance in this elegantly furnished room, featuring a plush ottoman, elegant vase, and comfortable sofas.

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

Map
7 Avenida 15-45, Zona 9, Guatemala City, Guatemala, 1009
  • La Aurora Zoo
    ‪8 min walk‬
  • U.S. Embassy in Guatemala
    ‪16 min walk‬
  • Oakland Mall
    ‪17 min walk‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪3 min drive‬

Room options

View all photos for Superior Room, Terrace

Superior Room, Terrace | 1 bedroom, in-room safe, desk, blackout drapes

Superior Room, Terrace

9.0 out of 10
Wonderful
(194 reviews)
  • 344 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room (Superior)

Executive Room (Superior) | 1 bedroom, in-room safe, desk, blackout drapes

Executive Room (Superior)

9.4 out of 10
Exceptional
(23 reviews)
  • 371 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room (Premium Level)

Superior Room (Premium Level) | 1 bedroom, in-room safe, desk, blackout drapes

Superior Room (Premium Level)

8.6 out of 10
Excellent
(20 reviews)
  • 371 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Duplex Premium Level

Suite Duplex Premium Level | 1 bedroom, in-room safe, desk, blackout drapes

Suite Duplex Premium Level

9.0 out of 10
Wonderful
(16 reviews)
  • 646 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

Barceló Guatemala City

4.5-star hotel in Zona 9
This hotel features 3 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include 2 bars/lounges, a 24-hour health club, and a poolside bar. Housekeeping is available on request.
Barceló Guatemala City offers 397 accommodations with safes and complimentary bottled water. 32-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Guatemala City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include massages.
In addition to a full-service spa, Barceló Guatemala City features an outdoor pool and a 24-hour health club. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a business center and 24 meeting rooms. This luxury hotel also offers a hot tub, a sauna, and spa services. A roundtrip airport shuttle is complimentary to guests at scheduled times. Complimentary self parking is available on site, along with a car charging station.

Barceló Guatemala City has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11 AM.
Barceló Guatemala City has 3 restaurants on site.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 4:00 AM to 11:00 PM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 for adults and USD 10 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Racquetball/squash
  • Sauna
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Braille/raised signage
  • Elevator (61 inch wide door)
  • Front entrance ramp
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 10 floors
  • 100% renewable energy
  • 2 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in fee: USD 60.00
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 60.00
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 60.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit; WiFi in public areas is also free and has a 2-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Barcelo Guatemala City
Barcelo Hotel Guatemala City
Guatemala City Barcelo
Barcelo Guatemala City Hotel Guatemala City
Guatemala City Marriott
Marriott Guatemala City
Barcelo Guatemala City Hotel
Barceló Guatemala City Hotel
Barceló Guatemala City Hotel
Barceló Guatemala City Guatemala City
Barceló Guatemala City Hotel Guatemala City

Barceló Guatemala City Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2114 out of 2913 reviews
Rating 8 - Good. 449 out of 2913 reviews
Rating 6 - Okay. 175 out of 2913 reviews
Rating 4 - Poor. 76 out of 2913 reviews
Rating 2 - Terrible. 99 out of 2913 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

SONIA, Inglewood

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable beds .
Stayed 1 night in Apr 2025

6/10 Okay

Rudy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice hotel. Close to shopping areas. Very nice and clean room. Checking in time seems to me too long. I also went to the restaurant by the pool where I ordered tequila shots, I asked for lemon and what I got was lemon juice out of a jar. The lady told me that it was because they didn’t have lemons but when someone else ordered mineral water she was able to provide them with real lemons. I asked her what was up with that, all she said was because mineral water goes with lemon. I guess not with tequila. That I didn’t like, I felt that I was being treated differently, even though I was being respectful with them the whole time.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in the heart of Guatemala City with a delicious breakfast and beautiful pool to lounge in.
Stayed 1 night in Apr 2025

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Maribel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo excelente
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2025

8/10 Good

kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely hotel. Staff was friendly and helpful. I especially enjoyed the pool area.
Stayed 2 nights in Apr 2025

6/10 Okay

Devora

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

IAN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2025

10/10 Excellent

zuliana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Apr 2025

10/10 Excellent

Kevin Mauricio

Stayed 2 nights in Apr 2025

10/10 Excellent

Mario

Great service
Stayed 7 nights in Mar 2025

10/10 Excellent

Henry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"I had an excellent experience during my stay. The hotel was clean, comfortable, and well-maintained. Staff were courteous and attentive throughout. And easy access to parking .
Stayed 1 night in Apr 2025

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its close to the airport and they can pick you up and get you back and the location is in mid city very convenient.
Stayed 1 night in Apr 2025

10/10 Excellent

Manuel, Lenexa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service
Great staff
Stayed 5 nights in Apr 2025

8/10 Good

Wiliam lopez Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Mario, Saint Petersburg

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Barcelo has vastly declined over the past 10 years. As newer hotels come about- it fails to make necessary property improvements and needs a major overhaul. Even reporting broken lights in the room, dirty bathroom, and carpeting that is more than 20 years old makes it feel dingy and unbecoming. The breakfast offerings seem to all have the lower-class appearance of a cheaper buffet and younger waitstaff appear to be less interested in the diners and their experiences. We paid for friends to join us for breakfast at $24 per person. But- the whole buffet hot plate meals looked a day old. I don’t think it remains in the top 10 places in Guatemala City to stay now. Also, even areas like parking- attendants previously came to help one from their car- now- you don’t even see an attendant and can’t find a cart for luggage. An unfortunate turn…
Stayed 1 night in Feb 2025

10/10 Excellent

Eric, Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay. I'll book again.
Stayed 1 night in Apr 2025

10/10 Excellent

Margarita

Stayed 1 night in Apr 2025

10/10 Excellent

Jorge M

Liked: Cleanliness, staff & service, amenities
Nice place very comfortable
Stayed 1 night in Apr 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for a layover

Faultless service, lovely staff, sooo close to the airport, complimentary transfers, lovely ambiance
Stayed 1 night in Apr 2025

10/10 Excellent

Victoria

Stayed 1 night in Apr 2025

8/10 Good

Rodolfo, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An Experience That Started with Challenges but Ended with Outstanding Customer Service During my recent stay at Barceló Guatemala City, I faced some difficulties while trying to extend my reservation and avoid changing rooms. Initially, the experience was not what I expected, as I encountered communication barriers and a lack of clarity regarding the available options. However, I want to acknowledge that the hotel responded positively. After I shared my concerns, the team demonstrated professionalism and a genuine customer-focused approach, agreeing to make the room change in a proper and efficient manner, which definitely improved my overall experience. I sincerely appreciate that my feedback was heard and that concrete actions were taken to resolve the issue. That kind of attitude makes a real difference and shows a true commitment to quality service. It is only fair to recognize when a hotel not only offers good facilities, but also the ability to respond with kindness and efficiency when things don't go as planned. Thank you for that gesture and for your attention to detail.
Stayed 2 nights in Apr 2025