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AC Hotel by Marriott Guatemala City

4.0 star property

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Photo gallery for AC Hotel by Marriott Guatemala City

Exterior
In-room safe, desk, blackout drapes, soundproofing
Terrace/patio
46-inch flat-screen TV with cable channels, TV
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly
  • Parking included
  • Gym
  • Air conditioning
$127
includes taxes & fees
Sep 12 - Sep 13

Explore the area

View in a map
11 Avenida 35-02, Paseo Cayala Zona 16, Guatemala City, 01016
  • Paseo Cayala
    ‪1 min walk‬
  • Oakland Mall
    ‪3 min drive‬
  • U.S. Embassy in Guatemala
    ‪6 min drive‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪8 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Balcony

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room, 1 King Bed, Non Smoking, Balcony

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Balcony

Deluxe Room, 2 Double Beds, Non Smoking, Balcony | In-room safe, desk, blackout drapes, soundproofing

Deluxe Room, 2 Double Beds, Non Smoking, Balcony

8.6 out of 10
Excellent
(7 reviews)
  • 405 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, soundproofing

Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(45 reviews)
  • 290 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | In-room safe, desk, blackout drapes, soundproofing

Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(35 reviews)
  • 407 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

AC Hotel by Marriott Guatemala City

4-star hotel in Zona 16
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite. Housekeeping is available on request.
AC Hotel by Marriott Guatemala City offers 114 accommodations with laptop-compatible safes and complimentary bottled water. 46-inch flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Guatemala City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 2659 square feet (247 square meters) include conference space. This business-friendly hotel also offers a fitness center, a rooftop terrace, and a library. Limited complimentary onsite parking is available on a first-come, first-served basis.

AC Hotel by Marriott Guatemala City is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
AC Hotel by Marriott Guatemala City has a restaurant serving breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 16 for adults and USD 16 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • AC Lounge

Things to do

  • Gym
  • Library
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2,659 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per night
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are available for USD 30.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 16 for adults and USD 16 for children
  • Pet fee: USD 50 per accommodation, per night
  • Crib (infant bed) fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

AC Hotel Marriott Guatemala City
AC Marriott Guatemala City
Ac By Marriott Guatemala City
AC Hotel by Marriott Guatemala City Hotel
AC Hotel by Marriott Guatemala City Guatemala City
AC Hotel by Marriott Guatemala City Hotel Guatemala City

AC Hotel by Marriott Guatemala City Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 602 out of 1002 reviews
Rating 8 - Good. 190 out of 1002 reviews
Rating 6 - Okay. 98 out of 1002 reviews
Rating 4 - Poor. 63 out of 1002 reviews
Rating 2 - Terrible. 49 out of 1002 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Henry

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room floor was not clean, and there were stains all over the carpet in the hallway. Parking was complicated, and the reception was located in a different building from my room. The staff appeared unprofessional and were not very helpful.
Stayed 1 night in Apr 2025

10/10 Excellent

GUILLERMO

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2025

10/10 Excellent

mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again during my trip.
Stayed 1 night in May 2025

10/10 Excellent

Andres

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service great staff
Stayed 2 nights in May 2025

10/10 Excellent

Marcia

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Perfectamente ubicado. Lo unico malo es el baño que no tiene privacidad.
Stayed 4 nights in Apr 2025

10/10 Excellent

RICARDO

Stayed 1 night in Apr 2025

10/10 Excellent

MAYRA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. I will defenectly come back
Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Stayed 2 nights in Apr 2025

2/10 Terrible

Juan

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Problem with water leak and then had to sleep with a very bad odor
Stayed 1 night in Apr 2025

6/10 Okay

Daniel, Sun Valley

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Problema con lava manos, mala atención y falta de amabilidad en recepción,
Stayed 2 nights in Apr 2025

10/10 Excellent

Johanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fuimos la familia para Semana Santa y el hotel tenia una alfombra de aserrin hermosisima hecha por los mismos empleados! Una belleza de tradicion! Camas muy comodas. En el desayuno no tienen incluido chocolate pero el resto genial.
Stayed 1 night in Apr 2025

10/10 Excellent

Julian, San Pedro Sula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and amenities all around. Great place to stay!
Stayed 4 nights in Apr 2025

2/10 Terrible

Marvin

Expedia is the worst app
Stayed 1 night in Apr 2025

10/10 Excellent

Mainor

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2025

8/10 Good

Veronica

Liked: Cleanliness, property conditions & facilities
Ill like to have better
Stayed 1 night in Apr 2025

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here in the past. It is always clean and quiet. The staff is always friendly.
Stayed 2 nights in Apr 2025

6/10 Okay

brian

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellently located with a professional and friendly staff.
Stayed 4 nights in Mar 2025

10/10 Excellent

Leydi

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Roxana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel located in the heart of Cayala
Stayed 2 nights in Mar 2025

10/10 Excellent

Andre

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Derek, Camillus

Liked: Cleanliness, staff & service, property conditions & facilities
The property was absolutely beautiful. Availability was great, the only thing that I will remark on is that there is not a pool in the hotel or any other surrounding hotels. I went searching for an outdoor pool and could not find one in the area of Cayala. That is the only thing I would recommend. Any pool that could be shared by that hotel and others would be great. Not the AC hotel's fault, will always choose this hotel line.
Stayed 2 nights in Mar 2025

10/10 Excellent

Pablo

Stayed 4 nights in Feb 2025

8/10 Good

Julio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Genderson

Stayed 1 night in Jan 2025