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Mandarin Oriental, Guangzhou

5.0 star property

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Photo gallery for Mandarin Oriental, Guangzhou

50-inch LCD TV with satellite channels, TV
Exterior
Cafe
Premium bedding, down comforters, minibar, in-room safe
Outdoor pool

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Room service
  • Gym

Explore the area

Map
389 Tianhe Road, Tianhe District, Guangzhou, Guangdong, 510620
  • Taikoo Hui
    ‪6 min walk‬
  • Canton Tower
    ‪5 min drive‬
  • Canton Fair Complex
    ‪10 min drive‬
  • Guangzhou (CAN-Baiyun Intl.)
    ‪49 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed

  • 646 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed (Premier)

Premium bedding, down comforters, minibar, in-room safe

Club Suite, 1 King Bed (Premier)

  • 1292 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Twin Beds

  • 646 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Mandarin, Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Mandarin, Room, 1 King Bed

  • 753 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe, Room, 1 King Bed

Lounge

Club Deluxe, Room, 1 King Bed

  • 646 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Lounge

Executive Suite, 1 King Bed

  • 1163 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Premier Suite, 1 King Bed

  • 1292 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed

  • 648 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe, Room, 2 Twin Beds

Lounge

Club Deluxe, Room, 2 Twin Beds

  • 646 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Suite, 1 King Bed (Executive)

Lounge

Club Suite, 1 King Bed (Executive)

  • 1163 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin, Club Room, 1 King Bed

Lounge

Mandarin, Club Room, 1 King Bed

  • 753 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Four Seasons Guangzhou

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, (476)
The price is $233
per night
$272 total
includes taxes & fees
May 11 - May 12
Four Seasons Guangzhou

About this property

Mandarin Oriental, Guangzhou

5-star Guangzhou hotel, connected to a shopping center in Tianhe
This smoke-free hotel features 3 restaurants, a full-service spa, and an outdoor pool. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a sauna are onsite.
Mandarin Oriental, Guangzhou offers 263 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
The onsite spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, Mandarin Oriental, Guangzhou features an outdoor pool and a sauna. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. Event facilities measuring 18729 square feet (1740 square meters) include conference space. This luxury hotel also offers a children's pool, a 24-hour fitness center, and a terrace.

Mandarin Oriental, Guangzhou is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Jiang by Chef Fei - This restaurant specializes in Chinese cuisine and serves lunch and dinner. 2-star Michelin rating.
Ebony - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
The Mandarin Cake Shop - Onsite delicatessen. Open daily.
The Loft - This bar specializes in international cuisine. Open daily.
24-hour room service is available.

Awards and affiliations

Mandarin Oriental, Guangzhou is listed in the 2015 Condé Nast Traveler Hot List.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 228 for adults and CNY 114 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Ebony
  • Jiang by Chef Fei
  • The Loft
  • The Mandarin Cake Shop

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping mall

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • 18,729 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible bathtub
  • Braille/raised signage
  • Elevator (80 inch wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CNY 816.2 per pet, per stay
Welcoming dogs and cats only
1 total (up to 10 lbs per pet)
Pets cannot be left unattended
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 408.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 228 for adults and CNY 114 for children
  • Pet fee: CNY 816.2 per pet, per stay
  • Rollaway bed fee: CNY 408.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Guangzhou Mandarin Oriental
Mandarin Oriental Guangzhou
Mandarin Oriental Hotel Guangzhou
Mandarin Oriental Guangzhou Hotel
Mandarin Oriental Guangzhou
Mandarin Oriental, Guangzhou Hotel
Mandarin Oriental, Guangzhou Guangzhou
Mandarin Oriental, Guangzhou Hotel Guangzhou

Mandarin Oriental, Guangzhou Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 243 out of 312 reviews
Rating 8 - Good. 55 out of 312 reviews
Rating 6 - Okay. 9 out of 312 reviews
Rating 4 - Poor. 2 out of 312 reviews
Rating 2 - Terrible. 3 out of 312 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible value for TOP NOTCH 5 star hotel

Excellent service and vibe! Will stay again for sure!
Stayed 1 night in Jan 2025

10/10 Excellent

doron, Encino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

James

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a very luxurious hotel, the room was expertly cleaned everyday and the gym and spa area was immaculate and probably the best I have experienced in terms of quality and facilities. Initially we had a room facing the main junction which we found a bit noisy. We got moved to a room on the opposite side which was much quieter. I am sensitive to sound so maybe other guests would be fine. The Michelin star restaurant was amazing for a treat and not too expensive. Breakfast is fantastic quality albeit a bit pricey. Only negative is level of English amongst front desk staff varies from excellent to non-existent, so it depends on your luck the kind of service you get.

10/10 Excellent

Jeetesh

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressive property…. Service is excellent, and breakfast spread is very good. My only disappointment was that it was a very short stay and could not enjoy more facilities such as the spa and fitness centre. Guess the next time
Stayed 2 nights in Jan 2025

10/10 Excellent

Alexey

Stayed 3 nights in Jan 2025

10/10 Excellent

Moussa, Kuala Lumpur

Great full
Stayed 2 nights in Dec 2024

10/10 Excellent

Andrew

Stayed 1 night in Dec 2024

10/10 Excellent

Cheng

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Ken Yin sang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guys at conciage Chase.. ( met him a few years back, always gave a wonderful reception… Will always stay at MO when i visit the city..
Stayed 3 nights in Dec 2024

10/10 Excellent

Xinyue

Liked: Cleanliness, staff & service, property conditions & facilities
生日布置很好！
Stayed 1 night in Dec 2024

10/10 Excellent

Bilal

Stayed 6 nights in Oct 2024

10/10 Excellent

Judy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s a big shopping mall next to the hotel and a tube station underground.
Stayed 2 nights in Dec 2024

6/10 Okay

Anita

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Traffic jam there all the time
Stayed 3 nights in Oct 2024

10/10 Excellent

Carlo

Liked: Cleanliness
Stayed 2 nights in Oct 2024

8/10 Good

Mardo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
do not want to add any more comments
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Randeep

Stayed 2 nights in Sep 2024

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They treated me like I mattered and made me feel like I belong.. as a road warrior in business in Asia to be treated like that after a hard week is truly welcoming
Stayed 1 night in Sep 2024

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel's rooms are spacious and comfortable like the cleanliness of the hotel staff are very friendly it was a wonderful stay
Stayed 4 nights in Aug 2024

10/10 Excellent

P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

ROBERT

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 2 nights in Jul 2024

10/10 Excellent

Fan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the area, hands down. The staff can remember me and my favorite drinks and/or food so that each time when I enter the Club, they know what I need. Also the books selection in the Club are the best among all five-star hotels in the area. Each time when I come in to the hotel, I feel like coming home. Best of the best!
Stayed 2 nights in Jul 2024

10/10 Excellent

Serina

Stayed 5 nights in Apr 2024

8/10 Good

ABDUL RAUF

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Nothing special
Stayed 1 night in Jul 2024

8/10 Good

Byron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel next to world class mall for high end shopping food, only negative was morning buffet, 3 star at best and a disappointment given hotel brand.
Stayed 4 nights in Apr 2024