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James Joyce Coffetel Tianhebei

3.5 star property

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Photo gallery for James Joyce Coffetel Tianhebei

Hypo-allergenic bedding, memory foam beds, desk, free WiFi
Interior detail
Garden
Front of property
Comfort Room, 1 Queen Bed | Hypo-allergenic bedding, memory foam beds, desk, free WiFi

Reviews

6.2 out of 10

Popular amenities

  • Air conditioning
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Room service
  • Parking available

Explore the area

Map
461 Tianrun Road, Tianhe District, Guangzhou, Guangdong
  • Taikoo Hui
    ‪4 min drive‬
  • Canton Tower
    ‪7 min drive‬
  • Canton Fair Complex
    ‪11 min drive‬
  • Guangzhou (CAN-Baiyun Intl.)
    ‪52 min drive‬

Room options

View all photos for Comfort Room, 1 Queen Bed

Comfort Room, 1 Queen Bed | Hypo-allergenic bedding, memory foam beds, desk, free WiFi

Comfort Room, 1 Queen Bed

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Business Loft, 1 Bedroom

Business Loft, 1 Bedroom | Hypo-allergenic bedding, memory foam beds, desk, free WiFi

Business Loft, 1 Bedroom

  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

James Joyce Coffetel Tianhebei

3.5-star Guangzhou hotel, connected to a shopping center in Tianhe
Along with a snack bar/deli, this smoke-free hotel has 24-hour room service and a business center. WiFi in public areas is free. Additionally, self parking, a 24-hour front desk, and a garden are onsite.
James Joyce Coffetel Tianhebei offers 108 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Beds feature memory foam mattresses. LCD televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The hotel offers a snack bar/deli. Wired and wireless Internet access is complimentary. A business center is on site at this 3.5-star property. For a surcharge, the property provides an airport shuttle (available 24 hours) and a train station pick-up service. This Victorian hotel also offers a garden and 24-hour room service. Limited onsite parking is available on a first-come, first-served basis (surcharge). Guests can use the indoor pool at a partner property.

James Joyce Coffetel Tianhebei is a smoke-free property.

Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin)

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (CNY 20 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Self parking on site (CNY 20 per night)
  • Limited onsite parking (max 10 spaces per unit)

Food and drink

  • Snack bar/deli

Things to do

  • Indoor pool (guest access)

Family friendly

  • Access to nearby indoor pool
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Phone accessibility kit
  • Sign language-capable staff
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • 2,000 buildings
  • Built in 2013
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: CNY 500 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: CNY 500 (one-way), (up to 10 years old)
  • Self parking fee: CNY 20 per night
  • Nearby parking fee: CNY 20 per day (164 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts debit cards, mobile payments, and cash
Mobile payment options include: Alipay

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Sentosa Guangzhou
Sentosa Hotel Guangzhou
James Joyce Coffetel Tianhebei Hotel
James Joyce Coffetel Hotel
James Joyce Coffetel Tianhebei
James Joyce Coffetel
James Joyce Coffetel (Tianhebei)
James Joyce Coffetel Tianhebei Hotel
James Joyce Coffetel Tianhebei Guangzhou
James Joyce Coffetel Tianhebei Hotel Guangzhou

James Joyce Coffetel Tianhebei Reviews

Reviews

6.2
Rating 10 - Excellent. 4 out of 39 reviews
Rating 8 - Good. 13 out of 39 reviews
Rating 6 - Okay. 11 out of 39 reviews
Rating 4 - Poor. 4 out of 39 reviews
Rating 2 - Terrible. 7 out of 39 reviews

6.8/10

Cleanliness

6.4/10

Staff & service

8.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Choo Keong

Liked: Cleanliness, property conditions & facilities, room comfort
The address is not correct. It should be 461 Tian Run Road. On google maps, please search for Landtea Foam Green Tea Tianrun Road Shop. It is 15 mins walk from the nearest metro. Apart from the misleading address, the breakfast is just ok. But the location is quite good.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

In need of some repair

The theme of the hotel is nice but some of the rooms need repair. The first room they put me had a bad ac unit, mold and the wallpaper was falling off. The second room was a lot better with a working ac and the smell of cigarettes and mold was less noticeable.

8/10 Good

GERALD

Liked: Property conditions & facilities, room comfort

PLEASE UPDATE THE EXACT LOCATION ON THE MAP

Address given and map shown is not the actual address for this hotel. PLEASE change this ASAP. It is actually at 461 Tian Run Road. The address on the map shown is VERY MISLEADING. It is nowhere near Shipaiqiao station.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

Pleasant Stay

The James Joyce hotel is a little hard to find at first, but you will get there. The decor in the lobby/eating area is to be noted, and the rooms have undergone some renovations. My room has some water damage, and my friends room was missing the toilette room door, but all in all it was a pleasant stag. Good breakfast, good coffee (although you may have to pressure them a little to make it).

6/10 Okay

Brenna

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Just okay

Room looked different from the photos, no window despite booking a room with a window. Breakfast was miserable and they were out of food half an hour before it was scheduled to be over. Staff were unprofessionally dressed and didn't seem familiar wkth their jobs at all. Very slow check in. Location is okay but far away from the metro.

2/10 Terrible

Andrew, Singapore

Disliked: Staff & service, property conditions & facilities, room comfort

Dishonest Staff, False information listed

One of my worst experience staying in this hotel. Although the address is correct, the location in the map view was totally wrong. It is shown as next to the MRT station. It's actual location is in a remote residential area more than 500m from any MRT station. I had booked and pre-paid for a bigger, non-smoking room with a king sized bed and window. When I checked in, I was told my room will not be ready until after 6pm. I didn't mind the wait so I went out to do some shopping. When I came back, I was shocked that the room I was given was a small room without windows that smelt of smoke and definitely not a King size bed. When I told the office manager this was not the room I booked, he just passed it off saying that this is the only type of room they have. And that this is what I booked. I would not have minded if the office manager had been honest and explained that they are over booked and does not have the type of room that I booked available. I cannot tolerate the lies and dishonesty of the office manager trying to pass off their smallest room as the room-type that I booked and paid more for. In the room description, there was also supposed to have a refrigerator in all the rooms. This was also not there. I would NOT recommend this hotel to anyone as it seems all the information listed on Expedia is false. Location is false, room description is false, And the non-smoking room smelt terribly. The only thing I like about the hotel is the old rustic theme.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Great hotel, area was a bit away from foreign area but we enjoyed walking around the ;oacl area and little restaurants

2/10 Terrible

Ezra, hk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very bad for the experience

The room facilities was broken, but still let you live in this room, and don't change the room for you.

8/10 Good

Lu , Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice coffetel ... Good Coffee!

Helpful & friendly staffs. Nice coffee. Near school. Expedia, please change the address on your website. We had difficulty finding 146-150 Tianyang Road. Not even Taxi Drivers have heard about this addrest nor the hotel name. We spent more than 45 minute finding it. Paid extra Taxi Fare of RMB80. Correct address is 461 Tianrun Road.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very noisy and you can have your next door all the time

10/10 Excellent

Nathanael, Salem, MA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful small hotel

I had problems finding the hotel since the address listed here is incorrect. The hotel is amazing, with comfortable bed, pillows from heaven, a beautiful lobby, great coffee, friendly staff and a nice location.

6/10 Okay

Aminata, Cina

Business traveler
Liked: Staff & service, amenities
Perché vanno le pulizie mentre faccio colazione in supportable
Stayed 11 nights in Nov 2019

8/10 Good

Sandra, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2018

8/10 Good

Lpc, TOKYO

Liked: Staff & service, property conditions & facilities

カフェのようなおしゃれなホテル

多少古くて清潔感が無い部分もあるがカフェのようなおしゃれなホテル。 バスタブが無いのが残念。 複数人数で宿泊したが、虫になやまされていたり、エアコンが壊れていたり、入室用のカードキーが毎日飛ぶ人がいた。 幸い自分には何も起こらなかったが、日本のホテルとは雲泥の差。 今回中国は初めてだったので、逆にいいほうなのかもしれない。

2/10 Terrible

hon wing

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

很不滿

巳提早在Hotels.com全付費預訂，亦電郵回覆成功確認，到入住日晚上十一時多check in ，前台告知沒有收到任何預定訊息，擾攘1個小時，花費了長途電話費，旅行社居然說可幫我即時退房再幫我訂其他酒店，半夜三更仲那裡找的士去？真氣人，到最後要我自己先付房費才能入說入住，Hotels.com負責人回覆說待退房天有人上班才退回房費給我，這麼大的訂房公司，居然這様出錯和這樣的沒交帶，試問怎能給顧客信心呢？還有在第二天再訂另一間酒店入住，入住時問題又來了，這次更離曬大譜..............請Hotels.com負責人給我一個合理解釋和交代

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

欺骗顾客，恶心至极

此酒店网上房间说明是“可观赏城市景观”但实际入住时候会告诉顾客，预定的是无窗房，且因为是预付订单无法更改，无法退款，所以如果需要有窗的房间必须额外补差价“升级”。对于网上的不正确描述他们概不负责，只能自行联系HOTELS.COM解决。这是一个赤裸裸的骗局，这是一家黑店。而且卫生环境不好，房间照片是实际有巨大差异，服务员态度恶劣，管理混乱，经过HOTELS.COM的多次沟通反复确认，即使我们愿意“付费升级”仍然没有解决问题，而且酒店前台和管理层互相推诿，都说不清楚情况，简直是难以想象，是我住过的最差酒店，没有之一。

2/10 Terrible

boli

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

令人恶心至极的酒店，绝对不能入住！绝对不能入住！绝对不能入住！重要的事情说三遍！！！不要订这家酒店

无比恶心的酒店，环境不好，卫生不合格非常脏。预定的房间标明“可欣赏城市景观”但是实际上前台告诉我，我预定的房间没有窗户！没有窗户！没有窗户！ 由于是预付款，无论我们入住与否，都不能退款！同时我们被告知，如果要“升级”到有窗户的房间，必须加钱！这是赤裸裸的欺骗！如果不满意，请我们联系订房的网站，酒店完全不负责！hotels.com收到我们的投诉，但是最终酒店也不让我们住进有窗户的房间，hotels.com的工作人员请我们付费“升级”，然后把发票交回hotels.com报销，我们只能这样做，并再三与酒店和 hotels.com落实“升级”的事，不过，连续两天，我们都没有“升级”成功，理由分别是“满房”和我们回到酒店的时间太晚了！而我们分明已经再三确定了更换房间，居然还是“不能换”！要走可以，不退钱，爱住不住！气死你，反正酒店就是不管，不知道，没有人负责，有事找hotels.com

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

BO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

XUE

Liked: Staff & service, room comfort

8/10 Good

Verified traveler

Liked: Staff & service
.....................................................................................

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

便宜而已

便宜但不便利，位置不易找到。。。床褥容易入睡。。。有特色的一間酒店，住宿一晚不錯，長住就不要了。。。總的來說，還可以

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

각격대비 적당하나 방음은 미흡함

가격대비 적당함 방음이 미흡함

2/10 Terrible

Pak Yin

Disliked: Staff & service, property conditions & facilities
服務態度不好，叫服務員幫忙忙都不願意，價錢也不算平宜

6/10 Okay

Yiu Chung, 香港

Liked: Cleanliness

價錢合理可以一住

性價比不錯，稍嫌偏僻，但小區挺寧靜。