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Plaza Chapala Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Plaza Chapala Hotel

Garden
Reception
Garden suite 7 | Premium bedding, memory foam beds, in-room safe, individually decorated
Standard Garden | Bathroom | Hair dryer, towels, soap, shampoo
Garden

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Housekeeping
  • Restaurant

Explore the area

Map
Francisco I. Madero 232, Centro, Chapala, JAL, 45900
  • Chapala Malecon
    3 min walk
  • Lake Chapala
    8 min walk
  • Crafts Market
    12 min walk
  • Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    33 min drive

Room options

View all photos for Penthouse

Penthouse | Premium bedding, memory foam beds, in-room safe, individually decorated

Penthouse

  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Garden Master

Garden Master | Premium bedding, memory foam beds, in-room safe, individually decorated

Garden Master

  • Sleeps 4
  • 2 Queen Beds

View all photos for Master Suite 2

Master Suite 2 | Premium bedding, memory foam beds, in-room safe, individually decorated

Master Suite 2

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite 1

Junior Suite 1 | Premium bedding, memory foam beds, in-room safe, individually decorated

Junior Suite 1

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Garden

Standard Garden | Premium bedding, memory foam beds, in-room safe, individually decorated

Standard Garden

  • Sleeps 2
  • 1 Queen Bed

View all photos for Garden Villa 9

Garden Villa 9 | Premium bedding, memory foam beds, in-room safe, individually decorated

Garden Villa 9

  • Sleeps 2
  • 1 King Bed

View all photos for Garden suite 7

Garden suite 7 | Premium bedding, memory foam beds, in-room safe, individually decorated

Garden suite 7

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Premium bedding, memory foam beds, in-room safe, individually decorated

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Estandar 3

Estandar 3 | Premium bedding, memory foam beds, in-room safe, individually decorated

Estandar 3

  • Sleeps 2
  • 1 Queen Bed

View all photos for Estandar Amplia 6

Estandar Amplia 6 | Premium bedding, memory foam beds, in-room safe, individually decorated

Estandar Amplia 6

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Premium bedding, memory foam beds, in-room safe, individually decorated

Standard Room

  • Sleeps 2
  • 1 Queen Bed

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includes taxes & fees
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About this property

Plaza Chapala Hotel

3.5-star hotel in Chapala Centro
This smoke-free hotel features a restaurant, a coffee shop/cafe, and a 24-hour front desk. Full breakfast is free. Other amenities include a garden.
Plaza Chapala Hotel offers 7 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. 50-inch Smart televisions come with cable channels and Netflix.

This Chapala hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can enjoy a complimentary breakfast each morning.

Plaza Chapala Hotel is a smoke-free property.

A complimentary full breakfast is served each morning between 8:00 AM and 11:00 AM.
Plaza Chapala Hotel has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free offsite parking; reservations required
  • Limited onsite parking (max 5 spaces per unit)

Food and drink

  • Free full breakfast available daily 8:00 AM to 11:00 AM
  • A coffee shop/cafe
  • A restaurant

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Handrails in hallways
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 500.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: MXN 500.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Plaza Chapala Hotel Hotel
Plaza Chapala Hotel Chapala
Plaza Chapala Hotel Hotel Chapala

Plaza Chapala Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 61 out of 79 reviews" "
Rating 8 - Good. 9 out of 79 reviews" "
Rating 6 - Okay. 2 out of 79 reviews" "
Rating 4 - Poor. 4 out of 79 reviews" "
Rating 2 - Terrible. 3 out of 79 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Is very nice
Stayed 2 nights in Aug 2024

8/10 Good

Chelsea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hard bed. I just couldn't sleep well.
Stayed 4 nights in Aug 2024

8/10 Good

Alma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except for the AC in the room. It wasn’t efficient for the size of the room and it didn’t stay cool especially at night.
Stayed 2 nights in Jul 2024

8/10 Good

Javier, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel but did not have hot water.
Stayed 1 night in Jul 2024

10/10 Excellent

beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean comfortable hotel. Great manager and staff.
Stayed 6 nights in Jul 2024

6/10 Okay

Emmanuel, El Paso

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There is no pool, I would have liked a pool. There was no one available at check out. The garden area was nice and the room was nice. I would stay here again if in Chapala.
Stayed 1 night in Jun 2024

10/10 Excellent

Jose, Colton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden.
Stayed 1 night in May 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, and I loved that it had A/C because we stayed in May it was hot outside. Slept very comfortably because the A/C was very fresh. Took a shower, loved that the shower had a lot of water pressure. Staff was very very friendly while we were checking in it was hot outside they offered cold water and gave my husband a cold beer. Only thing is I booked on Expedia.com paid for the room, but apparently you can’t pay thru Expedia.com only in person. They were nice enough to let me log onto my credit card that I used to book the hotel, yes they were right it didn’t take my payment. So be aware you can only pay at the hotel. I would definitely stay there again. Great location very close walk to the pier, shopping and restaurants. Loved it
Stayed 1 night in May 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Todo estaba muy Bien y Todo muy Bien arreglado aparte de dos cosas que podrian ser importante.....la cama en nuestro cuarto era super duro...y El estacionamiento es UN buen Camino que a veces tienes que hacer 2 veces para conseguir Los llaves.... Bono: cada cuarto tiene su propio internet
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sebastien, Sooke

Liked: Cleanliness, staff & service, property conditions & facilities
Great location Great room
Stayed 1 night in Dec 2023

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An authentic Mexico experience
We loved the garden and the room was quite a comfortable size. We enjoyed the free breakfast, with several choices from the menu (which often included slices of avocados from the tree in the garden! You will be only steps away from San Francisco church, Chapala Lake, restaurants, and bars. But you should be aware there are many, many steps to just to get to the check-in area, and more to get to your room. The front of the hotel faces the main street and the plaza / mercado, both providing a lot of noise, especially on Sunday evenings. Specify a room near the garden for a quieter experience.
Mercado in the Plaza
Photo op!
San Francisco Church
Lake Chapala
Stayed 7 nights in Jan 2024

10/10 Excellent

Luciano

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran sorpresa nos llevamos con el hotel Felicidades
Stayed 1 night in Jan 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel! My daughter and I spent our few days in Chapala in its garden and on the lakefront. Never have I found it so difficult to leave. The facility is world class, the staff is attentive and kind, and breakfast is high end restaurant quality. That garden is something which will haunt me forever. If you visit the lake and fail to stay here, you messed up. Now I go back to Wisconsin crying.
Stayed 1 night in Jan 2024

10/10 Excellent

Hector

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! I would come back!
Stayed 2 nights in Jan 2024

10/10 Excellent

Reginald, Unionville

Stayed 1 night in Dec 2023

4/10 Poor

Peter

Stayed 5 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Mexican decor. Beautiful garden. Peaceful environment. Friendly staff, including cook, waitress, cleaning and manager. Highly recommend.
Stayed 3 nights in Nov 2023

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Patricia

Liked: Cleanliness
Disliked: Property conditions & facilities
Bad beds..lik re a rock..staff did not speak english well..did not understand that i had an emergency..had yo ho to hospital in San Antonio..had a bladder infection..much pain

4/10 Poor

Danis

Disliked: Cleanliness, staff & service, property conditions & facilities
The room at the hotel didn't have a window, it was a dark and stuffie. I asked the receptionist if I could have a room with a window and she replied that it would cost me more and if i wanted to update it, I had to reach out Expedia to cancel the reservation. For a minimal change, it seems to me that it was a bureaucratic process--- to change the status of my room. Additionally, visits are not allow by hotel's policies--- that was quite antiquated. I ended up checking out two hours later. The front desk told that they could do the charge without reaching Expedia but i declined politely. I absolutely don't recommend this hotel...if i were the owner of the hotel, I wouldn't be selling a windowsless room.
Stayed 1 night in Jul 2023

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the best hotels in Chapala and we will for sure come back. Thank you!
Stayed 2 nights in Jul 2023