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Krystal Urban Guadalajara

3.5 star property

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Photo gallery for Krystal Urban Guadalajara

Junior Suite, 2 Double Beds | In-room safe, individually decorated, individually furnished, desk
Room service - dining
Lobby sitting area
Property entrance
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Room service

Explore the area

Map
Av. Lopez Cotilla 2077, Arcos Vallarta, Guadalajara, JAL, 44130
  • Los Arcos de Guadalajara
    ‪7 min walk‬
  • Applicant Service Center
    ‪11 min walk‬
  • Avienda Chapultepec
    ‪15 min walk‬
  • Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Double Room

In-room safe, individually decorated, individually furnished, desk

Standard Double Room

9.4 out of 10
Exceptional
(59 reviews)
  • 279 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds

In-room safe, individually decorated, individually furnished, desk

Junior Suite, 2 Double Beds

7.8 out of 10
Good
(7 reviews)
  • 549 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

In-room safe, individually decorated, individually furnished, desk

Standard Room

9.0 out of 10
Wonderful
(42 reviews)
  • 279 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Krystal Urban Guadalajara

3.5-star hotel in Zona Minerva
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, 24-hour room service, and a business center. Housekeeping is available on request.
Krystal Urban Guadalajara offers 140 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Guadalajara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a 24-hour fitness center, a terrace, and tour/ticket assistance. Complimentary self parking is available on site.

Krystal Urban Guadalajara has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
Krystal Urban Guadalajara has a restaurant on site.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 305 for adults and MXN 218 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in fee: MXN 400
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 500

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 305 for adults and MXN 218 for children
  • Early check-in fee: MXN 400 (subject to availability)
  • Late check-out fee: MXN 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Urban Guadalajara Hotel
Krystal Urban Guadalajara
Krystal Urban Hotel
Krystal Urban
Krystal Urban Guadalajara Hotel
Krystal Urban Guadalajara Guadalajara
Krystal Urban Guadalajara Hotel Guadalajara

Krystal Urban Guadalajara Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 909 out of 1367 reviews
Rating 8 - Good. 275 out of 1367 reviews
Rating 6 - Okay. 104 out of 1367 reviews
Rating 4 - Poor. 39 out of 1367 reviews
Rating 2 - Terrible. 40 out of 1367 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yanzhong

Stayed 7 nights in Oct 2024

10/10 Excellent

Enrique

Stayed 2 nights in Nov 2024

6/10 Okay

Marco

Liked: Cleanliness, property conditions & facilities
Very well situated, within walking distance of restaurants, coffee shops and malls. I got a room in lower floors, from the window you can see the restaurant in the lobby. If the restaurant gets a little bit noisy you can hear it from the room.
Stayed 3 nights in Nov 2024

10/10 Excellent

ARACELI

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
excellent
Stayed 3 nights in Oct 2024

6/10 Okay

Douglas Robert

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Encontré muchísimos pelos que no eran mío en el cuarto y en el baño. Perdí la cuenta de tantos. Todo lo demás estaba bien. Falta mejor limpieza de cuartos…
Stayed 1 night in Oct 2024

10/10 Excellent

raul

Stayed 1 night in Oct 2024

10/10 Excellent

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property's friendly staff, hotel location and the breakfast buffet.
Stayed 4 nights in Oct 2024

8/10 Good

Paulina

Stayed 1 night in Oct 2024

10/10 Excellent

ALBERT

Stayed 1 night in Sep 2024

10/10 Excellent

Giovanni

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Raquel, Chula Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient!
Stayed 2 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

8/10 Good

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodation, clean and comfortable.
Stayed 2 nights in Oct 2024

6/10 Okay

Domenica

Business traveler
Disliked: Cleanliness, property conditions & facilities
Returning Client
This was my third time staying at Krystal Urban and for the first time, I was very disappointed. Our room was located on the second floor. As soon as you get off the elevator, there is a weird smell. We get to our room, and it smells like bleach! This is after arriving at our room at nearly 10 pm! How does the room still smell like bleach after so many hours? The floors were not swept. I am a person who walks barefoot and I felt the dirt on my feet. We only got 2 bath towels, no small towels or anything. The fridge was also taken out of the room, and the walls in the bathroom need to be cleaned or updated. There is also no bellman to help with the luggage. The super nice guy who used to work there is no longer there. I do not plan on returning to this hotel. My two previous stays were good. But this one was extremely disappointing.
Stayed 3 nights in Oct 2024

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room for rhe price little far from turist areas shower water pressure comes and goes no microwave but it was a nice stay concierge never brought us the list of tv channels no menu to order food from the room and we ask for some silverware and they never show up
Stayed 4 nights in Oct 2024

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

8/10 Good

T rubio

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2024

6/10 Okay

Estevan

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Not so clean
The bed sheets had not been changed prior to our arrival. We inspected the bed and there was hair all over the sheets and pillow cases. The sheets and towels had stains on them or were dirty, not quite sure. The room was beautiful, the hotel was beautiful, the staff was friendly and helpful but the sheets, pillow covers, and towels were nasty.
Stayed 1 night in Oct 2024

8/10 Good

Elisabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe
Stayed 2 nights in Feb 2024

10/10 Excellent

Monica

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at a Krystal urban in Guadalajara, and everything was fantastic! The staff was incredibly welcoming and attentive, always ready to help with any requests. The rooms were spacious, clean, and very comfortable The hotel's central location made it easy to explore the city's main attractions. Plus, the on-site restaurant served delicious breakfast. Overall, my stay exceeded expectations, and I highly recommend this hotel for anyone visiting Guadalajara!
Stayed 1 night in Sep 2024

10/10 Excellent

Arturo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The its a good and nice hotel
Stayed 5 nights in Sep 2024

10/10 Excellent

Lyana

Stayed 4 nights in Aug 2024

10/10 Excellent

José A

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024