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Hotel Portobelo

3.0 star property

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Photo gallery for Hotel Portobelo

Lobby sitting area
Building design
Lobby sitting area
Standard Double Room (Dos Camas Matrimoniales) | Premium bedding, down comforters, pillowtop beds, in-room safe
Daily continental breakfast for a fee

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Av Juarez No. 687 Col Centro, Guadalajara, JAL, 44100
  • Guadalajara Cathedral
    ‪10 min walk‬
  • Avienda Chapultepec
    ‪17 min walk‬
  • Applicant Service Center
    ‪2 min drive‬
  • Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Double Room (Dos Camas Matrimoniales)

Standard Double Room (Dos Camas Matrimoniales) | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Double Room (Dos Camas Matrimoniales)

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Portobelo

3-star hotel in Downtown Guadalajara
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a business center, and concierge services are onsite.
Hotel Portobelo offers 86 accommodations with safes and hair dryers. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and first-run movies. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A business center is on site at this 3-star property.

Wireless Internet access is complimentary. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Onsite self parking is complimentary. The property offers extended parking privileges to guests.

Hotel Portobelo is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
PBH - This restaurant specializes in Mexican cuisine and serves breakfast only.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Free self parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 130 to 350 for adults and MXN 130 to 350 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • PBH

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Built in 2007
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • First-run movies

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 130 to 350 for adults, and MXN 130 to 350 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

A car is recommended for transportation to and from this property
Parking height restrictions apply

Property is also known as

Hotel Portobelo
Hotel Portobelo Guadalajara
Portobelo Guadalajara
Portobelo Hotel
Hotel Portobelo Hotel
Hotel Portobelo Guadalajara
Hotel Portobelo Hotel Guadalajara

Hotel Portobelo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1196 out of 1531 reviews
Rating 8 - Good. 250 out of 1531 reviews
Rating 6 - Okay. 49 out of 1531 reviews
Rating 4 - Poor. 11 out of 1531 reviews
Rating 2 - Terrible. 25 out of 1531 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

erick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location is close to a lot of attractions and very convenient. It is also clean. Unfortunately I had a bad experience while checking in. I arrived at the hotel at 11:30, but check-in time is 3pm. The staff was very helpful and stowed my luggage and completed the check in paperwork. They told me all I had to do was pick up the key whenI returned. I came back at 4:30 and was told my room was not ready and would have to wait another 30 minutes. They told me the hotel was completely booked and hadn't had time to clean the room and that everyone else had checked in before me. After insisting that I be issued a room, the reception finally "found" a room. The rest of the stay was very good, though my wife was left with a bad impression.
Stayed 2 nights in Feb 2025

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Victor A Cabezas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how friendly the staff is and the location of the hotel. It is positioned in an area that makes it walkable to many attractions. Their restaurant has delicious breakfast too.
Stayed 4 nights in Feb 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in Feb 2025

10/10 Excellent

Joaquin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente Servicio y muy Limpio Todo
Stayed 5 nights in Feb 2025

10/10 Excellent

Jesus Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the wide hallways and larger type rooms. The subway entrance was right out the front door of the hotel. I missed not having a fridge in the room or an ice maker on the floor.
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias para todo.
Stayed 1 night in Feb 2025

10/10 Excellent

Sergio

Stayed 10 nights in Dec 2024

10/10 Excellent

Felipe

Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

JOSE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful and supportive staff. Clean and modern rooms with efficient bathrooms. City needs to work on cleaning downtown streets.
Stayed 7 nights in Jan 2025

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff went above and beyond to assist us. The concierge provided excellent recommendations for local places. Special thanks to Eva!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Alfredo

Stayed 2 nights in Jan 2025

10/10 Excellent

Alfredo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Visit Guadalajara for the first time from Texas. We absolutely loved the Hotel Portobelo. Staff was very friendly and helpful. Room was very clean and the bed was very comfortable. It’s a 10 minute walk to center of city . Would definitely recommend it.
Stayed 4 nights in Jan 2025

10/10 Excellent

CARLOS

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience, excellent relation between price and quality, good location
Stayed 2 nights in Jan 2025

10/10 Excellent

Estela

Stayed 3 nights in Jan 2025

10/10 Excellent

RAUL

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel in a great location

very comfortable hotel walking distance of cathedral. lots of people on this route because of all the stores, so it seemed safe even in the evening. right next to metro station which made it convenient for getting to zapopan and tlapapaque. special shout out to the man at the lectern in the lobby. friendly greeting every time you entered the hotel
Stayed 5 nights in Jan 2025

10/10 Excellent

Javier

Liked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

10/10 Excellent

Paul D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Luis, Brookings

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all and friendly people !!
Stayed 5 nights in Jan 2025

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is lovely and the hotel spotless. Good area to explore from and great deal on a modern room with all the amenities.
Stayed 1 night in Jan 2025