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Hard Rock Hotel Guadalajara

4.0 star property

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Photo gallery for Hard Rock Hotel Guadalajara

Rooftop terrace
Lobby
1 bedroom, free minibar, in-room safe, desk
Interior
Building design

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Bar
  • Parking available
  • Spa

Explore the area

Map
Av. Ignacio L. Vallarta 5145, Camino Real, Zapopan, JAL, 45040
  • US Consulate General Guadalajara
    ‪3 min drive‬
  • Minerva Roundabout
    ‪3 min drive‬
  • Expo Guadalajara
    ‪4 min drive‬
  • Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪25 min drive‬

Room options

Deluxe Room (Double Rock Royalty)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Rock Royalty)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Rock Royalty)

  • 409 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible (Rock Royalty)

  • Sleeps 3
  • 1 King Bed

Deluxe Double Room (Gold)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Gold)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Gold)

  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Rock Royalty)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds (Rock Royalty)

  • 431 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, free minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 409 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Gold)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds (Gold)

  • 431 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room

Superior Room | 1 bedroom, free minibar, in-room safe, desk

Superior Room

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Suite (Rock - Rock Royalty)

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, free minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds

  • 431 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Suite (Amplified - Rock Royalty)

  • Sleeps 4
  • 1 King Bed

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About this property

Hard Rock Hotel Guadalajara

4-star Zapopan hotel connected to a shopping center, close to Minerva Roundabout
This smoke-free hotel features a full-service spa, an outdoor pool, and a restaurant. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar.
Hard Rock Hotel Guadalajara offers 348 accommodations with free minibar items and safes. 49-inch Smart televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Zapopan hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

In addition to a full-service spa, Hard Rock Hotel Guadalajara features an outdoor pool and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers a rooftop terrace, gift shops/newsstands, and tour/ticket assistance. For a surcharge, a shuttle from the hotel to the airport (available 24 hours) is offered to guests. Onsite parking is available (surcharge).

Hard Rock Hotel Guadalajara is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Sessions - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Self parking on site (MXN 60 per day)
  • Covered valet parking on site (MXN 60 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: MXN 340 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Sessions

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 26 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 5:00 AM and 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per pet, per day, plus a deposit of MXN 2000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 340 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 650 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 60 per day
  • Covered valet parking fee: MXN 60 per day (in/out privileges)
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 1500 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 5:00 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

Pool access available from 10:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 12 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision

Property is also known as

Hard Rock Hotel Guadalajara Zapopan
Hard Rock Guadalajara Zapopan
Hotel Hard Rock Hotel Guadalajara Zapopan
Zapopan Hard Rock Hotel Guadalajara Hotel
Hard Rock Guadalajara
Hotel Hard Rock Hotel Guadalajara
Hard Rock Guadalajara Zapopan

Hard Rock Hotel Guadalajara Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1523 out of 2193 reviews
Rating 8 - Good. 345 out of 2193 reviews
Rating 6 - Okay. 172 out of 2193 reviews
Rating 4 - Poor. 85 out of 2193 reviews
Rating 2 - Terrible. 68 out of 2193 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joselyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean and outstanding customer service
Stayed 1 night in Mar 2025

10/10 Excellent

JACKELINE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and service !!! Super pretty area !! We loved it
Stayed 1 night in Mar 2025

4/10 Poor

Raul

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here
Stayed 1 night in Dec 2024

4/10 Poor

Raul

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Problems with the hotel itself, needs a lot of maintenance, elevators didn’t work for 2 nights they made us take the stairs. They’re was 28 floors if I’m not mistaken. I had to go up 20 on my case. Not offer water and wanted us to pay I ask if they could be comp due to the issue cause by the hotel. They said “no, just pay the water”
Stayed 4 nights in Dec 2024

10/10 Excellent

Enrique

Everything was Great!
Stayed 1 night in Feb 2025

6/10 Okay

Juan, chandler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
They have a train track next to the property that passes throughout the night and you can’t sleep. Early morning there is not coffee or pastries
Stayed 4 nights in Mar 2025

10/10 Excellent

Corina, Woodland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay at the Hard Rock when I travel to Guadalajara
Stayed 1 night in Mar 2025

8/10 Good

Roberto

Liked: Staff & service, property conditions & facilities
My room was dirty with hairs on the floors when they gave me the room.
Stayed 3 nights in Feb 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Love everything definitely wil be back
Stayed 1 night in Mar 2025

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Manuel

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2025

4/10 Poor

FERNANDO

Traveled with family
Disliked: Property conditions & facilities

Not so good

El lavabo tapado, llamé 3 veces a recepción y no contestaron, el primer dia me bañé con agua fría, el tapiz del baño roto. No me gustó
Stayed 1 night in Mar 2025

10/10 Excellent

Fernando, Chula Vista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment, service good drinks
Stayed 1 night in Feb 2025

10/10 Excellent

Juana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place is amazing , beautiful atmosphere.
Stayed 1 night in Mar 2025

2/10 Terrible

PATRICIA

Stayed 1 night in Feb 2025

8/10 Good

Eva, Las vegas

Stayed 1 night in Feb 2025

10/10 Excellent

Juan Jose

Liked: Cleanliness
Stayed 2 nights in Feb 2025

10/10 Excellent

Victor

Stayed 1 night in Feb 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

Estuardo

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no electricity and no AC and also elevators did not work due to lack of electricity. Stay away!
Stayed 1 night in Feb 2025

10/10 Excellent

ELIAS

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great hotel
Stayed 3 nights in Feb 2025

10/10 Excellent

Francisco

Traveled with partner
This place was amazing. The service was outstanding. The hotel was very clean and comfortable. I’ve stayed at Hard Rock in the states different locations and this was one of the superiors. The bar at the lobby had live music on saturdays and it was an amazing experience. I would stay again.
Stayed 2 nights in Feb 2025

8/10 Good

Alex

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing clean property
Stayed 1 night in Feb 2025

4/10 Poor

Steven

Traveled with family
Had to move rooms because shower was leaking and in the next room, the AC was broken and the hot tub that I paid extra for it did not work
Stayed 3 nights in Feb 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 5 nights in Feb 2025