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Hard Rock Hotel Guadalajara

4.0 star property

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Photo gallery for Hard Rock Hotel Guadalajara

Experience the vibrant cityscape from a unique vantage point, with a stunning pool area at its center.
Property video
Enjoy a wide selection of food at our self-service buffet, featuring multiple serving stations and a variety of dishes.
Experience the vibrant exterior of the Hard Rock Hotel, featuring a striking entrance with a geometric tile pattern and lush greenery.
Experience the grandeur of our multi-level atrium, featuring a spiral staircase and comfortable seating areas.

Popular amenities

  • Pet friendly
  • Bar
  • Parking available
  • Spa

Explore the area

Map
Av. Ignacio L. Vallarta 5145, Camino Real, Zapopan, JAL, 45040
  • US Consulate General Guadalajara
    ‪3 min drive‬
  • Minerva Roundabout
    ‪3 min drive‬
  • Expo Guadalajara
    ‪4 min drive‬
  • Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪25 min drive‬

Room options

Deluxe Room (Double Rock Royalty)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Rock Royalty)

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed (Rock Royalty)

7.6 out of 10
Good
(5 reviews)
  • 409 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible (Rock Royalty)

  • Sleeps 3
  • 1 King Bed

Deluxe Double Room (Gold)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Gold)

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed (Gold)

9.6 out of 10
Exceptional
(30 reviews)
  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Rock Royalty)

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Queen Beds (Rock Royalty)

9.0 out of 10
Wonderful
(6 reviews)
  • 431 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room

Free minibar, in-room safe, desk, soundproofing

Deluxe Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(39 reviews)
  • 409 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Gold)

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Queen Beds (Gold)

8.8 out of 10
Excellent
(16 reviews)
  • 431 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room

Superior Room | Free minibar, in-room safe, desk, soundproofing

Superior Room

9.4 out of 10
Exceptional
(106 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Suite (Rock - Rock Royalty)

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Queen Beds

9.4 out of 10
Exceptional
(40 reviews)
  • 431 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Suite (Amplified - Rock Royalty)

  • Sleeps 4
  • 1 King Bed

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  • Pool
  • Spa
  • Free WiFi
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4.6 out of 5, Wonderful, (3871)
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The price was $238
The price is $136 total
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About this property

Hard Rock Hotel Guadalajara

4-star Zapopan hotel connected to a shopping center, close to Minerva Roundabout
This smoke-free hotel features a full-service spa, an outdoor pool, and a restaurant. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar.
Hard Rock Hotel Guadalajara offers 348 accommodations with free minibar items and safes. 49-inch Smart televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Zapopan hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

In addition to a full-service spa, Hard Rock Hotel Guadalajara features an outdoor pool and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers a rooftop terrace, gift shops/newsstands, and tour/ticket assistance. For a surcharge, a shuttle from the hotel to the airport (available 24 hours) is offered to guests. Onsite parking is available (surcharge).

Hard Rock Hotel Guadalajara is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Sessions - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Self parking on site (MXN 60 per day)
  • Covered valet parking on site (MXN 60 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: MXN 340 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Sessions

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 26 floors
  • Banquet hall
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 5:00 AM and 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per pet, per day, plus a deposit of MXN 2000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 340 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 650 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 60 per day
  • Covered valet parking fee: MXN 60 per day (in/out privileges)
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 1500 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 5:00 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

Pool access available from 10:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 12 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision

Property is also known as

Hard Rock Hotel Guadalajara Zapopan
Hard Rock Guadalajara Zapopan
Hotel Hard Rock Hotel Guadalajara Zapopan
Zapopan Hard Rock Hotel Guadalajara Hotel
Hard Rock Guadalajara
Hotel Hard Rock Hotel Guadalajara
Hard Rock Guadalajara Zapopan

Hard Rock Hotel Guadalajara Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1629 out of 2340 reviews
Rating 8 - Good. 364 out of 2340 reviews
Rating 6 - Okay. 185 out of 2340 reviews
Rating 4 - Poor. 91 out of 2340 reviews
Rating 2 - Terrible. 71 out of 2340 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Stephanie, Stafford

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator wasn’t working and the entire hotel need renovation
Stayed 8 nights in Apr 2025

10/10 Excellent

Lizbeth Acevedo

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great customer service
Stayed 3 nights in Mar 2025

10/10 Excellent

pamela

Stayed 5 nights in Apr 2025

10/10 Excellent

Rene, El Paso

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Apr 2025

2/10 Terrible

Mariana

My things got stolen when the bell boy dissapeard
Stayed 2 nights in Apr 2025

10/10 Excellent

Vila

Stayed 1 night in Apr 2025

8/10 Good

Jazmin, Pico Rivera

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in GDL for a wedding and selected to stay at the Hard Rock Friday- Monday. We thoroughly enjoyed the friendliness, drinks and spacious rooms. While there are lots of dining options on the property they were not impressive or worth the price tag.
Stayed 3 nights in Apr 2025

10/10 Excellent

Berenice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay again. Friendly staff and safe area!
Stayed 4 nights in Apr 2025

10/10 Excellent

Thomas

Stayed 2 nights in Mar 2025

10/10 Excellent

Victoria, Springdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location staff very friendly
Stayed 3 nights in Apr 2025

10/10 Excellent

fernando, Las Vegas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool. Trendy
Stayed 4 nights in Mar 2025

10/10 Excellent

Ramiro Loza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as crowded, feels private
Stayed 1 night in Mar 2025

10/10 Excellent

Matthew

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Staff is very helpful and tend to all your needs
Stayed 4 nights in Apr 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Jorge

Stayed 1 night in Apr 2025

2/10 Terrible

Mariana

Stayed 1 night in Apr 2025

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and rooms perfect
Stayed 3 nights in Apr 2025

10/10 Excellent

Nick

Stayed 1 night in Apr 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff and beautiful rooms. Needs some attention to detail but overall a great experience! Can’t say enough about the hospitality. Genuinely kind and helpful.
Stayed 5 nights in Apr 2025

6/10 Okay

Zsuzsanna, DONCASTER

Business traveler
Liked: Cleanliness
This was my first time at the HR Hotel chain. At Check in i got a free upgrade from twin bed room to 1 queen size room. My new room was 2nd floor opposite to the elevator, so i was not impressed about that. There must be a train line next to the hotel as all night i could hear the train horn going which was pretty annoying. Breakfast is okey, but i was expecting bigger variety food. i tried the pool on the roof top. it has limited seating area and the pool PVC material is coming away at the edge. The hot tub in my bedroom didnt work, the plug would not stay so could not fill the tub up. So this small little annoying things but the service was spot on and everybody was lovely. Not sure if i would like to go back again even though i am going back to GDL soon for 2 more weeks.
Stayed 2 nights in Apr 2025

10/10 Excellent

Saul

Stayed 2 nights in Apr 2025

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice experience at the Hard Rock. I really liked that they have live music in the lobby, the restaurant and the brewery. Convenient to have a night cap on the premises. We did have a bad experience with room service since the food arrive at room temperature and the potatoes were cold, almost as if they had just taken them out of the fridge. We were not able to eat them. Food in general was mediocre.
Stayed 3 nights in Apr 2025

10/10 Excellent

Armando Pineda

Liked: Property conditions & facilities
The Hotel was beautiful elegant. And staff very friendly very clean.
Stayed 2 nights in Mar 2025

6/10 Okay

Felipe de la Cerda

Stayed 1 night in Mar 2025