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Bay Gardens Hotel

3.0 star property

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Photo gallery for Bay Gardens Hotel

Water park
Property video
Water park
In-room dining
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • Gym

Explore the area

Map
Rodney Bay Village, Gros Islet
  • Reduit Beach
    ‪15 min walk‬
  • Rodney Bay Marina
    ‪15 min walk‬
  • Splash Island Water Park Saint Lucia
    ‪3 min drive‬
  • Vieux Fort (UVF-Hewanorra Intl.)

Room options

View all photos for Superior Room King

1 bedroom, minibar, in-room safe, blackout drapes

Superior Room King

9.6 out of 10
Exceptional
(4 reviews)
  • 364 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room King

Standard Room King | 1 bedroom, minibar, in-room safe, blackout drapes

Standard Room King

7.6 out of 10
Good
(20 reviews)
  • 242 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room Double

Superior Room Double | 1 bedroom, minibar, in-room safe, blackout drapes

Superior Room Double

8.4 out of 10
Very good
(10 reviews)
  • 364 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Two Bedroom Croton Suite

1 bedroom, minibar, in-room safe, blackout drapes

Two Bedroom Croton Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 75 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for One Bedroom Croton Suite

1 bedroom, minibar, in-room safe, blackout drapes

One Bedroom Croton Suite

8.0 out of 10
Very good
(2 reviews)
  • 672 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room Double

1 bedroom, minibar, in-room safe, blackout drapes

Standard Room Double

  • 236 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Executive Suite

Jr. Executive Suite | 1 bedroom, minibar, in-room safe, blackout drapes

Jr. Executive Suite

8.4 out of 10
Very good
(5 reviews)
  • 392 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Croton Superior Double

Croton Superior Double | 1 bedroom, minibar, in-room safe, blackout drapes

Croton Superior Double

7.4 out of 10
Good
(13 reviews)
  • 364 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Croton Standard King

1 bedroom, minibar, in-room safe, blackout drapes

Croton Standard King

  • 144 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool, pool umbrellas, sun loungers

Bay Gardens Beach Resort and Spa

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
4.3 out of 5, Excellent, (1000)
$364 nightly
The price was $424
The price is $364 total
includes taxes & fees
Bay Gardens Beach Resort and Spa

About this property

Bay Gardens Hotel

3-star hotel in Rodney Bay
Jump on Bay Gardens Hotel's free shuttle to the beach or relax by one of the hotel's 3 outdoor swimming pools.
Bay Gardens Hotel offers 87 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Premium cable television is provided.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at Bay Gardens Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. After a day at the beach, cool off in one of the 3 outdoor swimming pools at Bay Gardens Hotel and enjoy amenities like a 24-hour fitness center.

Guests are offered a complimentary breakfast each morning and a complimentary manager's reception is offered on select days. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. Complimentary self parking is available on site.

Bay Gardens Hotel is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered on select days.
Spices - This poolside restaurant specializes in Caribbean cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Bay Gardens Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Pilates
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle
  • Free beach shuttle
  • Free theme park shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free manager's reception (select days)

Restaurants on site

  • Spices

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Library

Family friendly

  • 3 outdoor pools
  • Free area shuttle
  • Free theme park shuttle
  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (2,153 square feet of space)
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • 5 buildings
  • Banquet hall
  • Built in 1995
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 6.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 90 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Bay Gardens
Bay Gardens Gros Islet
Bay Gardens Hotel
Bay Gardens Hotel Gros Islet
Bay Gardens Castries
Hotel Bay Gardens
Bay Gardens Hotel St. Lucia/Gros Islet

Bay Gardens Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 416 out of 1004 reviews
Rating 8 - Good. 349 out of 1004 reviews
Rating 6 - Okay. 136 out of 1004 reviews
Rating 4 - Poor. 62 out of 1004 reviews
Rating 2 - Terrible. 41 out of 1004 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carlus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere, friendly and welcoming staff. Great location easy access to shops, buses and beaches. Shuttle bus service was free
Stayed 3 nights in Mar 2025

8/10 Good

Vance

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Good shuttle to beach resort.

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service
Nice mid level resort, they let us check in several hours early which was really nice. Front desk pleasant and courteous luggage storage. Decent breakfast included. Walking distance to grocery stores and restaurants.
Stayed 1 night in Mar 2025

6/10 Okay

Hyginus

Stayed 1 night in Mar 2025

10/10 Excellent

Kaylah, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was safe. Staff were friendly. Right around the corner from KFC & other stores. Highly recommended.
Stayed 3 nights in Feb 2025

8/10 Good

mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location is ideal for traversing the island, dining and shopping. Close to the beach
Stayed 2 nights in Mar 2025

6/10 Okay

Victoria

Traveled with partner
Liked: Cleanliness, amenities
Our flight home was cancelled so this was a last minute booking for 2 nights. We booked the cheapest room type (Croton Double) so we weren’t expecting much. Pros: We did like the 3 pools and the gardens were very nice, and well maintained. The presence of security guards was reassuring. WiFi connectivity was very good. The gym was equipped with new equipment. I liked the access to self-service laundry. We were able to use a courtesy room to shower ahead of our evening flight, which was appreciated. Splash Water Park was great fun. Reception staff were helpful. Cons: Breakfast offering was okay. They ran out of cutlery one morning so we spent 10 minutes sat unable to eat our food whilst more was being washed. When they had washed the cutlery, they prioritised putting it on empty tables instead of giving it to guests who were sat waiting, which I thought was odd. Our room (301) had a couple of issues. The door isn’t fitted properly so there is a big gap at the top, letting in light and sound. There’s also a small window above it which doesn’t have a curtain, so light is let in at night. The shower dial would only turn to “very hot water”. Maintenance were able to fix it. The clothes line above the bath is broken. The walls are very thin and we could hear the guests in the room next door. Overall, the hotel met our expectations for the price we paid. If we had booked a more expensive room, I think we would have had a really good stay here and would recommend
Stayed 2 nights in Mar 2025

6/10 Okay

Isabelle

Stayed 1 night in Mar 2025

6/10 Okay

pradeep

Traveled with family
Good location , friendly staff, small room
Stayed 1 night in Mar 2025

8/10 Good

Linda

Stayed 2 nights in Mar 2025

8/10 Good

Chelsea

Liked: Cleanliness, amenities
Stayed 3 nights in Mar 2025

10/10 Excellent

MISHRA

Stayed 4 nights in Mar 2025

2/10 Terrible

Scott

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty dishes, bad food
Stayed 3 nights in Mar 2025

10/10 Excellent

ALBERTHA, Cutler Bay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean and convenient to supermarkets and other stores and restaurants.. staff was very accommodating..
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service

Hit and Miss

I stayed here before and absolutely love the gardens and little pools at the hotel and thought it would be a nice family spot because the shuttle to the beach and use of loungers is super convenient (though shuttle runs only 1/hr and sometimes leaves early so you need to be in the lobby waiting at least 15min in advance). The beach is lovely with super calm water and fair number of loungers with shade. However, Rodney Bay seems to be much less busy than it used to be; by 7pm, all shops and a lot of smaller restaurants are already closed, so you really need to rely on the hotel for activities and getting actuate information about what activities are available was a major issue (and quality varied). Service in general is not good - no one will go out of their way. Most of the staff are friendly enough but some are are almost hostile to guests. Expect long waits in restaurants - up to ten minutes just to be seated at a table that wasn't cleaned or set with cutlery. You might ask three times for coffee and still have to get it yourself. There are very few vegetarian options; the food is overall expensive and not very good (and not consistent: had a great wrap at the resort one day and then a mediocre one the next day). Breakfast was just ok; there was salt fish on offer at least twice and never any pancakes or waffles or anything of that sort, but there is a very good egg station. Gym is tiny but new equip. Rooms are ok but dated. Showers with poor pressure, inconsistent heat.
Stayed 9 nights in Feb 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Odette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay!

Amazing stay at a great location. Breakfast was particularly good. Friendly and welcoming staff. Added bonus of a free shuttle to the beach and use of sister property is very much appreciated.
Stayed 3 nights in Feb 2025

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms. Cheryl Gustave (General Manager) and her staff were most accommodating to me and my family while we were visiting the island in February (2025). We had a very memorable 3-generational trip (mother, daughter & grandmother) and our stay here was no exception. Now, we plan to return to the property every time we visit St. Lucia and will certainly recommend it to others. I can't say enough about the service, food, drinks, shuttle to the other (3) Bay Gardens properties, which we had access to, and the serene atmosphere at Bay Gardens Hotel. The bartenders were great and the Rum Punch was even better! The hotel was recommended to us by family members and it did not disappoint. The pictures online accurately depicted the grounds. Well worth the money. I wish I had been a bit more adventurous and taken part in the Karaoke Night activities...maybe next time.
Stayed 3 nights in Feb 2025

6/10 Okay

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and quiet atmosphere

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly friendly and attentive staff
Stayed 3 nights in Mar 2025

8/10 Good

Gaitrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Florence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed having the shuttle to Bay Gardens Beach Resort and being able to use the lounge chairs & unmotorised watercraft at the Bay Gardens Beach Resort.
Stayed 7 nights in Feb 2025

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, clean and close to everything Youre looking for in a vacation. Beach , free shuttle, restaurants, shopping activities. This hotel is as it's on the website ,customer service was excellent. Check in check out smootj and easy . Bartender quincy is awesome. All the waiters at the breakfast buffet are pleasant and friendly.
Stayed 4 nights in Feb 2025

4/10 Poor

Davide

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is not a 4-star property. Breakfast was poor and of very low quality, room is old and many facilities including shower were not working properly. Rooms were loud due to street traffic. Staff was not professional.
Stayed 1 night in Feb 2025