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Sonesta Hotel Grand Rapids Airport

3.0 star property

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Photo gallery for Sonesta Hotel Grand Rapids Airport

Lobby
Indoor pool
Bar (on property)
Coffee shop
Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available

Explore the area

Map
3333 28th St SE, Grand Rapids, MI, 49512
  • Woodland Mall
    ‪4 min walk‬
  • Calvin College
    ‪2 min drive‬
  • Frederik Meijer Gardens and Sculpture Park
    ‪7 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Kitchenette

In-room safe, individually decorated, individually furnished, desk

Suite, 2 Queen Beds, Kitchenette

  • 500 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds, Pool View

In-room safe, individually decorated, individually furnished, desk

Family Suite, Multiple Beds, Pool View

  • 675 sq ft
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Room, 2 Queen Beds, Pool View

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds, Pool View

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Business Suite, 1 King Bed

In-room safe, individually decorated, individually furnished, desk

Business Suite, 1 King Bed

  • 650 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchenette

In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed, Kitchenette

  • 650 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll in Shower)

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Accessible (Roll in Shower)

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Roll-in Shower (Accessible)

In-room safe, individually decorated, individually furnished, desk

Room, 1 Queen Bed, Roll-in Shower (Accessible)

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Country Inn & Suites by Radisson, Grand Rapids East, MI

  • Pool
  • Hot Tub
  • Breakfast included
  • Parking included
4.8 out of 5, Exceptional, (1224)
The price is $137
per night
$162 total
includes taxes & fees
Apr 11 - Apr 12
Country Inn & Suites by Radisson, Grand Rapids East, MI

About this property

Sonesta Hotel Grand Rapids Airport

Hotel in Kentwood
An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Sonesta Hotel Grand Rapids Airport offers 183 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. 45-inch Smart televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Grand Rapids hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

Sonesta Hotel Grand Rapids Airport features an indoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 4036 square feet (375 square meters) include conference space. This business-friendly hotel also offers a terrace, laundry facilities, and a convenience store. An area shuttle within 3 miles and a roundtrip airport shuttle (available on request) are complimentary for guests. Onsite uncovered self parking is complimentary.

Sonesta Hotel Grand Rapids Airport is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 10:30 AM.
Sonesta Hotel Grand Rapids Airport has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 8:00 AM to 5:00 PM on request
  • Free area shuttle up to 3 mi
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Uncovered extended parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 5 to 20 for adults and USD 5 to 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Fenced pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 4 meeting rooms
  • 4,036 square feet of conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible shuttle
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Grab bar in shower (31 inches high)
  • Grab bar near toilet (33 inches high)
  • Handrails in stairways (34 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (40 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 10:00 PM to 10:00 AM
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay, plus a one-time cleaning fee of USD 75
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 20 for adults, and USD 5 to 20 for children
  • Uncovered extended parking fee: USD 10.00 per day
  • Pet fee: USD 75 per pet, per stay plus USD 75 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 16 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ramada Plaza
Delta Hotels Grand Rapids Airport Hotel
Ramada Plaza Hotel Grand Rapids
Grand Rapids Ramada
Ramada Grand Rapids
Ramada Plaza Grand Rapids Hotel Grand Rapids
Ramada Plaza Grand Rapids Hotel
Delta Hotels Marriott Grand Rapids Airport Hotel
Delta Hotels Marriott Grand Rapids Airport
Delta Hotels Grand Rapids Airport
Sonesta Rapids Rapids
Sonesta Hotel Grand Rapids Airport Hotel
Delta Hotels by Marriott Grand Rapids Airport
Sonesta Hotel Grand Rapids Airport Grand Rapids
Sonesta Hotel Grand Rapids Airport Hotel Grand Rapids

Sonesta Hotel Grand Rapids Airport Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 668 out of 1359 reviews
Rating 8 - Good. 296 out of 1359 reviews
Rating 6 - Okay. 168 out of 1359 reviews
Rating 4 - Poor. 98 out of 1359 reviews
Rating 2 - Terrible. 129 out of 1359 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Celine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Celine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills, good stay.
Room was nice. No hot water, was offered to go to different hotel down the street but stayed anyway. Their site says restaurant on site, but none. Bar area good.
Stayed 2 nights in Dec 2024

10/10 Excellent

Suleyman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Sarah

Traveled with family
I am extremely unhappy with my experience. Several hours after reserving a room through Expedia, I attempted to check in at this hotel and was told there was no hot water. When I asked about a resolution, I was told there was nothing to be done and that I should look at staying at another hotel in the area. The desk attendant told me I had not been charged for the reservation, but this turned out to not be the case. I paid for the room several days ago and have yet to be refunded. I also think it's unacceptable not to give hotel guests a heads-up that there is no hot water in the building. Very disatisfied.
Stayed 1 night in Dec 2024

10/10 Excellent

Donovan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Dec 2024

10/10 Excellent

Lynette

Stayed 1 night in Dec 2024

4/10 Poor

Micah

Stayed 1 night in Nov 2024

4/10 Poor

Alisha

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Tasha

Stayed 1 night in Dec 2024

8/10 Good

Jessica

Stayed 1 night in Dec 2024

10/10 Excellent

Han

Stayed 1 night in Dec 2024

4/10 Poor

Lane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No hot water. Receptionist told me so At check in. No offer of any kind of compensation
Stayed 1 night in Dec 2024

6/10 Okay

Austin

Disliked: Property conditions & facilities
Hotel called ahead of time to tell us there was no HOT water. Refused to give us a discount on our stay but stated we could go somewhere else. Then we got locked in our room because the dead bolt was jammed. They stated “this has happened to 3 other people because our locks are old”. I was also not impressed an employee entered our room with a master key card without even knocking 🙃. Honestly feel bad for the employees and hope the new management can increase the safety and dismount/accommodation when a hotel is not up to par. Do not recommend for a couple months until some repairs are done.
Stayed 1 night in Dec 2024

10/10 Excellent

AILIEN

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Sep 2024

10/10 Excellent

Tatia

Stayed 1 night in Dec 2024

2/10 Terrible

Calla, Cadillac

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

2/10 Terrible

Abay

Stayed 4 nights in Nov 2024

2/10 Terrible

Daniel, morro bay

Had to cancel reservation after arriving at the hotel as they didn't have hot water. They stated they would cancel without penalty if i wanted to go to a different hotel. What i saw of the main entrance was nice and staff was very friendly and apologized for this situation.
Stayed 1 night in Dec 2024

8/10 Good

Alaina

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My boyfriend and I have stayed at this airport Sonesta a couple of times now. The staff is welcoming and always accommodating, everything is kept clean and the lobby is quiet and relaxing to sit in and people watch. The location of it is so good right next to the mall and located just near enough to down town and so many restaurants! The only downsides however were onsite issues with the hot water which we were warned about when we checked and we didn't mind only because we have friends in the area who let us borrow their shower 😂👍 the hot tub was also shut down for this reason which is a big draw for me to any hotel. The staff was super great yet again because of these issues (which things happen it was totally unpredictable). They offered us early check in and extended our check out time shout out to desk manager Kyle this helped us immensely with our travel times and totally made up for the small problems.
Stayed 3 nights in Dec 2024

2/10 Terrible

Carly

Business traveler
Disliked: Amenities
They knowingly let me check in and stay without telling me they had no hot water! Went to shower the next day and called the front desk to explain it wasn’t getting hot. Apparently the hot water hadn’t been working for a while and wasn’t getting fixed for a couple of days. They offered me a discount but this is clearly a breach of contract on their part. I would not have checked in knowing they did not have hot water. Worst customer service ever.
Stayed 2 nights in Dec 2024

6/10 Okay

Linda

Liked: Cleanliness
Disliked: Property conditions & facilities
Small details but reason for an average rating.
At first glance it looked fine but details were missing. Like no ceiling light so had to walk all the way to a bed to get light Restaurant on site .but not open. No coffee available in lobby. Surprising since even inexpensive places have coffee. Hot tub closed "temporarily" which was one of the reasons i booked. No rollaway bed. Didnt expect there would be a child with me. So not a big problem but just a convenience. And the most surprising thing. The desk chair was in shreds.photo attached. Well....photo upload didnt work either.
Stayed 1 night in Dec 2024

10/10 Excellent

Stacey

Liked: Cleanliness, amenities, property conditions & facilities
Great property, great staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mirela

Stayed 1 night in Nov 2024

2/10 Terrible

Allison

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t have hot water.
Stayed 1 night in Dec 2024