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Sonesta Hotel Grand Rapids Airport

3.0 star property

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Photo gallery for Sonesta Hotel Grand Rapids Airport

Lobby
In-room safe, individually decorated, individually furnished, desk
Indoor pool
Lobby
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available

Explore the area

Map
3333 28th St SE, Grand Rapids, MI, 49512
  • Woodland Mall
    ‪4 min walk‬
  • Calvin College
    ‪2 min drive‬
  • Frederik Meijer Gardens and Sculpture Park
    ‪7 min drive‬
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪7 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Kitchenette

In-room safe, individually decorated, individually furnished, desk

Suite, 2 Queen Beds, Kitchenette

  • 500 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds, Pool View

In-room safe, individually decorated, individually furnished, desk

Family Suite, Multiple Beds, Pool View

  • 675 sq ft
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Room, 2 Queen Beds, Pool View

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds, Pool View

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Business Suite, 1 King Bed

In-room safe, individually decorated, individually furnished, desk

Business Suite, 1 King Bed

  • 650 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchenette

In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed, Kitchenette

  • 650 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll in Shower)

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Accessible (Roll in Shower)

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Roll-in Shower (Accessible)

In-room safe, individually decorated, individually furnished, desk

Room, 1 Queen Bed, Roll-in Shower (Accessible)

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Country Inn & Suites by Radisson, Grand Rapids East, MI

  • Pool
  • Hot Tub
  • Breakfast included
  • Parking included
4.8 out of 5, Exceptional, (1205)
$154 nightly
The price is $154 total
includes taxes & fees
Country Inn & Suites by Radisson, Grand Rapids East, MI

About this property

Sonesta Hotel Grand Rapids Airport

Hotel in Kentwood
An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Sonesta Hotel Grand Rapids Airport offers 183 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. 45-inch Smart televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Grand Rapids hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

Sonesta Hotel Grand Rapids Airport features an indoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 4036 square feet (375 square meters) include conference space. This business-friendly hotel also offers a terrace, laundry facilities, and a convenience store. An area shuttle within 3 miles and a roundtrip airport shuttle (available on request) are complimentary for guests. Onsite uncovered self parking is complimentary.

Sonesta Hotel Grand Rapids Airport is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 10:30 AM.
Sonesta Hotel Grand Rapids Airport has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 8:00 AM to 5:00 PM on request
  • Free area shuttle up to 3 mi
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Uncovered extended parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 5 to 20 for adults and USD 5 to 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Fenced pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 4 meeting rooms
  • 4,036 square feet of conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible shuttle
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Grab bar in shower (31 inches high)
  • Grab bar near toilet (33 inches high)
  • Handrails in stairways (34 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (40 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 10:00 PM to 10:00 AM
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay, plus a one-time cleaning fee of USD 75
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 20 for adults, and USD 5 to 20 for children
  • Uncovered extended parking fee: USD 10.00 per day
  • Pet fee: USD 75 per pet, per stay plus USD 75 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 16 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ramada Plaza
Delta Hotels Grand Rapids Airport Hotel
Ramada Plaza Hotel Grand Rapids
Grand Rapids Ramada
Ramada Grand Rapids
Ramada Plaza Grand Rapids Hotel Grand Rapids
Ramada Plaza Grand Rapids Hotel
Delta Hotels Marriott Grand Rapids Airport Hotel
Delta Hotels Marriott Grand Rapids Airport
Delta Hotels Grand Rapids Airport
Sonesta Rapids Rapids
Sonesta Hotel Grand Rapids Airport Hotel
Delta Hotels by Marriott Grand Rapids Airport
Sonesta Hotel Grand Rapids Airport Grand Rapids
Sonesta Hotel Grand Rapids Airport Hotel Grand Rapids

Sonesta Hotel Grand Rapids Airport Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 734 out of 1502 reviews
Rating 8 - Good. 336 out of 1502 reviews
Rating 6 - Okay. 182 out of 1502 reviews
Rating 4 - Poor. 109 out of 1502 reviews
Rating 2 - Terrible. 141 out of 1502 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the wait staff they were very nice and helpful. The lobby bar was quaint and wait staff were very polite.
Stayed 2 nights in Feb 2025

2/10 Terrible

Nichole

Traveled with partner
Disliked: Amenities, property conditions & facilities
There were so many kids in the hot tub this time it was unenjoyable. We were talking to others people, and found out the water slid has been broken for over 2yrs. The website is very misleading, showing a nice water slid and it’s not even working. There were several people that said they came and stayed there just for the slid. There should be a time for adults to enjoy it w/o kids!! There were also barely any pool towels even in the pool area. I’m gonna say there were like 10 when we got in there, and pool was empty and when we left no towels and about 50-70 ppl were in the pool or area. And when u ask front desk, they act like u can’t get more towels. We won’t stay there again!! Wasn’t a very pleasant weekend!!!
Stayed 1 night in Feb 2025

8/10 Good

Lateeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Juan

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Mark

Traveled with partner
Liked: Staff & service
The workers were very helpful.
Stayed 1 night in Feb 2025

6/10 Okay

Kristina

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very friendly front desk staff
Stayed 1 night in Feb 2025

10/10 Excellent

Shayla

Stayed 1 night in Feb 2025

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, parking is free and simple, and checkin was fast and easy. There was a 50 dollar incidental fee added to checkin costs that i dont recall being disclosed on the website though!
Stayed 1 night in Feb 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
great place newly remodeled
Stayed 1 night in Feb 2025

6/10 Okay

chasity

Stayed 1 night in Feb 2025

10/10 Excellent

Tracy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

Ruth

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was very clean and the bed was super comfortable. However, the hot tub was closed, and having a hot tub was important to me. There was no shampoo or conditioner in my room, and when i asked for some, i was told i would have to wait for housekeeping. But i had a meeting at 9am and needed it now. So the desk person scrounged around and found me conditioner, but not shampoo. Then a charge from the hotel was placed on my card at 2 in the morning. The front desk could not explain, and told me to call the manager. I tried several times, but the manager was not in. When i asked when to expect the manaferi was told that my guess was better than theirs.
Stayed 1 night in Feb 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, updated, and spacious. Professional and helpful staff
Stayed 1 night in Feb 2025

10/10 Excellent

LaDonna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a mix up with our room. It was being repaired when we checked in, but the front desk quickly rectified things.
Stayed 1 night in Feb 2025

10/10 Excellent

Son

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Jan 2025

6/10 Okay

Rebecca

Traveled with family
Disliked: Staff & service

Its OK

Overall, stay was OK for what we needed. Room seemed to be fairly clean, however heating/cooling system in the room ran day and night, was loud, and blew right on my husband all night long. There was no way to shut it off and it was HOT when we first entered room for our weekend stay. Pool slide and hot tub were shut down and although I didn't care about the slide...or even know of it, the hot tub has been shut down and inoperable for at least a month now, based on other reviews I read. If the hotel is advertising a hot tub then fix the damn thing and DON'T advertise you have one when you knowingly don't! The lobby and bar/lounge area was probably the nicest feature of the hotel, although the older black gentleman working the desk, with the camo colored jacket, was always way too serious and pretty unfriendly all around. Stairs in the hotel often smelled like marijuana and I saw an employee slipping in the staircase area to smoke and do his thing. He acted suspicious, but later I saw him behind the front desk. Very unprofessional.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay

We had a wonderful stay. The bartender Sarah was excellent. Very helpful with area recommendations and timing for our Uber. Highly recommend. The atmosphere in the restaurant- lobby area was very inviting. Rooms were very clean and beds were very comfortable.
Stayed 1 night in Jan 2025

10/10 Excellent

Artis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

Samantha J

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Meh

The hotel is dated. There were kids running and screaming down the halls until 2 am, super loud in the lobby/restaurant area. My room was dirty, something gross running down the side of the one bed, the tables were sticky and there was no remote. Then this morning both elevators were broken and I had to carry my 50pound suitcase down the stairs and when I told the lobby guy, he didn’t seem to care, said he would let maintenance know.
Stayed 1 night in Feb 2025

4/10 Poor

Thomas

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Needs maintenance badly.

The sole reason this hotel was selected over others was the hot tub and waterslide. Both were out of order and appeared to be that way for quite sometime. The service at breakfast was also very rude and ignored us most of the time. The hotel was also rather run down
Stayed 2 nights in Jan 2025

6/10 Okay

Cassie

Could have been better.

Eh. Its about as expected. The room was fine, nothing special. I really went for the hot tub listed, but it wasnt in service and apparently hasnt been for a while. The restaurant also had little to no food due to having no truck come in. I tried treating myself to a night away, when all I did was stay in my room and read, something I couls have done without spending the money. Not exactly worth it.
Stayed 1 night in Feb 2025

6/10 Okay

Jayden

Liked: Staff & service
It was alright,our view was the roof, the computer chair had rips and holes in it
Stayed 1 night in Jan 2025

2/10 Terrible

Ashlee

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
The front desk staff was very rude our room was not ready upon checking in at 4:20 and she said she would cancel our room and we could stay some where else then checked in every other person in line behind me in another staff walking up had to ask if I needed help before she would wait on me the hot tub was also out of service
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible place to stay

The stay was terrible, our room’s bathroom didn’t have a working light and the room was dirty upon arrival. We had noisy neighbors. The hotel staff were rude. We called multiple times about noise complains but they didn’t do anything about it. All around this was my first horrible hotel experience, I would not recommend this hotel to anyone.
Stayed 2 nights in Jan 2025