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voco Gold Coast, an IHG Hotel

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for voco Gold Coast, an IHG Hotel

2 outdoor pools, open 6:00 AM to 9:00 PM, sun loungers
Point of interest
Point of interest
Serves breakfast, lunch, and dinner
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Room service

Explore the area

Map
31 Hamilton Avenue, Surfers Paradise, QLD, 4217
  • SkyPoint Observation Deck
    1 min walk
  • Surfers Paradise Beach
    6 min walk
  • Centro Surfers Paradise
    7 min walk
  • Surfers Paradise, QLD (SFP)
    9 min walk

Room options

View all photos for Premium Room, 2 Double Beds, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Double Beds, Mountain View

  • 312 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Double Beds, Ocean View

  • 312 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Ocean View

  • 312 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Mountain View

  • 312 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Ocean View

  • 312 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, City View

Free toiletries, hair dryer, towels

Standard Room, 1 King Bed, City View

  • 312 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Ocean View

Free toiletries, hair dryer, towels

Standard Room, 2 Double Beds, Ocean View

  • 312 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Free toiletries, hair dryer, towels

Standard Room, 2 Double Beds, City View

  • 312 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

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Exterior

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Pool
Hot Tub
Free WiFi
Restaurant
4.3 out of 5, Excellent, (1004)
The price is $218
per night
$240 total
includes taxes & fees
Jan 6 - Jan 7
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About this property

voco Gold Coast, an IHG Hotel

4.5-star Gold Coast hotel, connected to the convention center in Surfers Paradise
3 restaurants, 2 outdoor pools, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite.
Voco Gold Coast, an IHG Hotel offers 389 accommodations with safes and hair dryers. Beds feature premium bedding. LCD televisions come with premium digital channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Voco Gold Coast, an IHG Hotel features 2 outdoor swimming pools and a fitness center. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of a 24-hour business center and 9 meeting rooms. This luxury hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Voco Gold Coast, an IHG Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Waves Buffet Restaurant - This buffet restaurant serves breakfast only. Reservations are required.
Cliffords Grill & Lounge - This restaurant serves lunch and dinner. A children's menu is available. Reservations are required. Open select days.
Social House - This bar serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Languages

Arabic, Chinese (Mandarin), English, Filipino, Finnish, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 25 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AUD 39 for adults and AUD 19.50 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cliffords Grill & Lounge
  • Social House
  • Waves Buffet Restaurant

Things to do

  • 2 outdoor pools
  • Gym

Family friendly

  • 2 outdoor pools
  • Baby toys
  • Children's toys
  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 9 meeting rooms
  • Conference center

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (43 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.9 percent for credit card payments
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 65.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 39.00 for adults and AUD 19.50 for children
  • Self parking fee: AUD 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Hotel Watermark
Watermark Hotel Surfers Paradise
Watermark Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel
VOCO Gold Coast Formerly Watermark Hotel Surfers Paradise
VOCO Gold Coast Formerly Watermark Surfers Paradise
VOCO Gold Coast Formerly Watermark
VOCO Gold Coast Formerly Wate
voco Gold Coast formerly Watermark Hotel IHG Hotel
voco Gold Coast formerly Watermark IHG Surfers Paradise
voco Gold Coast formerly Watermark IHG
Watermark Hotel Spa
VOCO Gold Coast (Formerly Watermark)
Voco Gold Coast Watermark Ihg
voco Gold Coast
Voco Gold Coast, An Ihg
voco Gold Coast An IHG Hotel
voco Gold Coast, an IHG Hotel Hotel
voco Gold Coast, an IHG Hotel Surfers Paradise
voco Gold Coast, an IHG Hotel Hotel Surfers Paradise
voco Gold Coast (formerly Watermark Hotel Spa) An IHG Hotel

voco Gold Coast, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 1007 reviews" "
Rating 8 - Good. 283 out of 1007 reviews" "
Rating 6 - Okay. 112 out of 1007 reviews" "
Rating 4 - Poor. 50 out of 1007 reviews" "
Rating 2 - Terrible. 29 out of 1007 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Reinhold

Stayed 1 night in Sep 2024

10/10 Excellent

Bennett

Stayed 1 night in Sep 2024

4/10 Poor

Naomi

Traveled with family
Disliked: Staff & service, property conditions & facilities
Reception staff state the car park is full only to overhear car park offered to other guests after we've already checked in. Head reception staff member condescending to people of non- English speaking backgrounds. Room card continually times out and doesn't work for your room, so repeatedly had to go back to reception to reactivate the card. Two towels in room for four people and very limited tea/coffee/glasses etc in room- reception staff would not bring up extra towels for your room on request. Told at the restaurant we hadn't paid for breakfast when we did. No apologies from staff for multiple errors. At the end of the day, you get what you paid for- shame as it was previously a nice hotel to stay at.
Stayed 1 night in Sep 2024

10/10 Excellent

Martin Dean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything ,and the staff are pleasant to deal with.
Stayed 6 nights in Sep 2024

10/10 Excellent

William

Stayed 2 nights in Aug 2024

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good location, great price
Great location at a great price. There was an issue at check-in, but it was handled really well.
Stayed 2 nights in Sep 2024

2/10 Terrible

David

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Kyung hoon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I asked for water and apparently the bottle water is only premium guests… and I am not one.
Stayed 1 night in Sep 2024

8/10 Good

Caroline

Liked: Staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Emily Jane

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed staying here, will be back again ☀️
Stayed 3 nights in Sep 2024

8/10 Good

Nao, Chigasaki city

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Everything OK
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All very good
Good location, good room and friendly staff! Recommend it.
Stayed 2 nights in Aug 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended this place and good price and close to shops will be in my list
Stayed 6 nights in Aug 2024

10/10 Excellent

Alessandro

Liked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Nathalie

When we arrived there was a bit of confusion with our booking. We had special instructions on our booking that we have breakfast included but at the reception we were told that we had to pay for two nights parking and breakfasts also were not included
Stayed 2 nights in Aug 2024

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was spot on just a short walk to tram. Easy walk to heart of Surfers Paradise. No balcony therefore no fresh air. Had to sleep with aircon on and there was no top sheet on the bed just a doona in a cover.
Stayed 1 night in Aug 2024

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location
Stayed 1 night in Aug 2024

10/10 Excellent

Anthony, Albany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food available 24/7
Stayed 3 nights in Aug 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a King room with an Ocean view at a fixed price with breakfast and got bumped down to a normal room with no breakfast for a much higher rate, we will never stay at VOCO again, never.
Stayed 2 nights in Aug 2024

10/10 Excellent

Amy Ka Huen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and spacious. Staff is friendly and helped to arrange rooms as we requested. The location is convenient with shops and restaurants downstairs.
Stayed 1 night in Aug 2024

8/10 Good

Eireen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, great location, good for families, loved the gym and pool facilities.
Stayed 1 night in Aug 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024