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Turtle Beach Resort

4.0 star property

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Photo gallery for Turtle Beach Resort

Property amenity
1 Bedroom Apartment | Living area | Flat-screen TV
2 Bedroom Superior Apartment | Private kitchen | Fridge, microwave, oven, stovetop
Water park
2 Bedroom Family Suite | Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Hot Tub
  • Housekeeping

Explore the area

Map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Pacific Fair Shopping Centre
    ‪2 min drive‬
  • The Star Gold Coast
    ‪3 min drive‬
  • The Oasis
    ‪3 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪30 min drive‬

Room options

View all photos for 2 Bedroom Superior Apartment

2 Bedroom Superior Apartment | Living area | Flat-screen TV

2 Bedroom Superior Apartment

  • 829 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 1 Bedroom Superior Apartment

1 Bedroom Superior Apartment | Living area | Flat-screen TV

1 Bedroom Superior Apartment

  • 592 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living area | Flat-screen TV

2 Bedroom Apartment

  • 829 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Living area | Flat-screen TV

2 Bedroom Family Suite

  • 861 sq ft
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for 3 Bedroom Apartment

3 Bedroom Apartment | Living area | Flat-screen TV

3 Bedroom Apartment

  • 1184 sq ft
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | Living area | Flat-screen TV

1 Bedroom Apartment

  • 592 sq ft
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior

Paradise Resort Gold Coast

  • Pool
  • Hot Tub
  • Kids pool
  • Waterslide
4.0 out of 5, Very Good, (1001)
The price is $318
per night
$350 total
includes taxes & fees
Apr 20 - Apr 21
Paradise Resort Gold Coast

About this property

Turtle Beach Resort

4-star hotel in Mermaid Beach
This smoke-free hotel features 4 outdoor pools, free water park access, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Turtle Beach Resort offers 141 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

This Gold Coast hotel has its very own private beach. Turtle Beach Resort features a complimentary water park, 4 outdoor swimming pools, and 4 hot tubs along with an outdoor tennis court and a waterslide. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This family-friendly hotel also offers a children's pool, a fitness center, and a sauna. For a surcharge, the property provides an airport shuttle (available on request) and a theme park shuttle. Limited complimentary onsite parking is available on a first-come, first-served basis.

Turtle Beach Resort is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge.
Deck Resturant and Bar - This poolside family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Deck Resturant and Bar

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Crib (surcharge)
  • Free water park access
  • Highchair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Separate in-room dining area
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 45 per night
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 473 out of 1001 reviews
Rating 8 - Good. 365 out of 1001 reviews
Rating 6 - Okay. 115 out of 1001 reviews
Rating 4 - Poor. 37 out of 1001 reviews
Rating 2 - Terrible. 11 out of 1001 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

ABRAHAM

Stayed 7 nights in Dec 2024

8/10 Good

Shontina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Room could do with a make over very uncomfortable couches that looked like they needed a great clean. And kitchen cabinetry was peeling. Air conditioning in bedroom and main lounge was fantastic bed was comfy room sizes were great. Facilities at the resort was amazing
Stayed 6 nights in Dec 2024

6/10 Okay

Hamish

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The rooms have been let go with rotting door jams and poor cleaning
Stayed 5 nights in Dec 2024

8/10 Good

Hani

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Sandeep

Disliked: Staff & service
I have booked the property through expedia for 5 people but on arrival they provide bed only for 4 people fir 1 bed they charged me 45$ for the night. Not fare at all on the spot u don't have option. Thank
Stayed 5 nights in Dec 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

james

Stayed 6 nights in Dec 2024

8/10 Good

Ben

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
The overall layout of the place was outstanding
Stayed 7 nights in Dec 2024

6/10 Okay

Joanne

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
We feel our room needed major renovations to upgrade the room also the deck restaurant had limited menu. The grounds were kept nice and neat but a lift would have been great so we didn’t have to cart up all our luggage up the flights of stairs.
Stayed 6 nights in Dec 2024

8/10 Good

Matthew

Traveled with family and small children
Liked: Staff & service
Great family fun and relaxed vibe to the resort. Second time staying there. Especially after staying at other resorts before this place Turtle beach definitely needs an upgrade with its rooms. They are a bit run down, our toilet stopped working on multiple occasions, not the end of the world and it was fixed promptly but same problem again the next day. Gave up on trying to make the Dishwasher work again used the sink anyway , a few main channels on the tv didn’t work but worked in the bed room so not the end of the world either and it was great having a full kitchen however it was tough work cooking on the stove and pans with how long they took to heat up and cook anything half decent this was probably a main issue. Pool toilets also..there are only 1 in some pool areas and not the nicest, dont really see any kids using them anyway when swimming for hours, not sure any showers around even the gym has no shower or toilet facilities. The games room is a complete waist of time. Kids club looks great. The pools themselves are great fun and the water slides are awesome fun for 6-12 year olds. Cafe has great options and the pizza is high class. Drinks pretty pricey but there are plenty of options for food and drinks across the rd. Great place and location I just think after visiting multiple times and for the price they charge it’s due for some upgrades in room standards and around the resort toilets ect
Stayed 5 nights in Dec 2024

6/10 Okay

lloyd

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So as soon as you get there you need $200 as a deposit, I thought 2.5k already paid was sufficient but no...you'll need to by your own everything also (toilet paper, salt&pepper, dishwasher liquid etcetera) as nothing is supplied and if you're really unlucky you'll have a family staying above you that has running race's at 6am every morning so no sleeping on on your holidays. Was great for the kid's but not for us adults
Stayed 6 nights in Dec 2024

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

PIRATHAB

Liked: Cleanliness, staff & service, property conditions & facilities
The property is amazing albeit a bit old. Might do well with some cosmetic refurbishing.
Stayed 5 nights in Dec 2024

6/10 Okay

ALYCIA

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t recommend staying here again. The photos used on booking sites and the resorts own website are misleading and false. Descriptions such as “refurbished/renovated” were used however the apartments we experienced & viewed were in original condition. No air conditioning in the bedrooms. A severe lack of natural light meant that the curtains were covered in mould and bathrooms showed signs of black mould. Beds were old and less than comfortable. Bedding was basic and no doonas were provided, just starched white sheets with old, stained blankets. Kitchen utensils were less than adequate, no tongs for bbq, no vegetable peeler or potato masher, broken cutlery, one very small frypan which broke - handle fell off. Toiletries were basic and almost unusable. Staff weren’t helpful. Don’t bother putting requests in or even booking months in advance as requests aren’t taken into consideration until 24hrs before arrival, at which point they probably won’t be able to accomodate. Lucky my special needs child wasn’t wheelchair confined and able to use stairs as we requested a ground floor apartment but were met with - you have to call the resort and book directly over the phone with an additional cost to guarantee a ground floor apartment. Apparently 7 months of holding our funds wasn’t good enough.
Stayed 6 nights in Dec 2024

6/10 Okay

Gavin

Disliked: Property conditions & facilities
The bedroom fan was so noisy that it could not be on trying to sleep and no airconditioning in the room
Stayed 5 nights in Nov 2024

8/10 Good

Zaina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful relaxed environment , lovely staff and great facilities for kids, amazing food too
Stayed 4 nights in Nov 2024

10/10 Excellent

Karina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would totally recommend coming here for your holiday. It has everything you need. The 2 bedroom apartment we stayed in was big and it had a massive kitchen with a washing machine and dryer. There was kids pool play area which was great. Plus there was another 4 pools to choose from. Food was amazing and everything was clean and tidy.
Stayed 2 nights in Nov 2024

6/10 Okay

Sue

Stayed 10 nights in Oct 2024

2/10 Terrible

Reg

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty poor service bring your own toilet paper
Service was terrible 2 rooms were dirty and 1 room was filthy And we had to take sheets off the beds to cover filthy lounge chairs
Stayed 7 nights in Nov 2024

10/10 Excellent

Ashleigh

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Bryanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here The apartment was fantastic, comfortable and spacious. The stairs were difficult daily! Very secure underground parking and hotel. Food was ok. Daughter enjoyed the kids club.

8/10 Good

Sue

Traveled with family and small children
Great resort for families lots to keep them busy. We stayed in 3 bedroom town house which does need a renovating. The couches was the most uncomfortable piece of furniture to sit on, extremely hard vinyl with no cushioning, shelves were broken/mussing from fridge which limited space. 3 hangers to robes, no drawers. Need door mats front and back.
Stayed 9 nights in Oct 2024

10/10 Excellent

Ronald

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

4/10 Poor

Rebecca

Stayed 5 nights in Oct 2024