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The Star Grand at The Star Gold Coast

5.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Star Grand at The Star Gold Coast

Outdoor pool, open 6 AM to 9 PM, pool umbrellas, sun loungers
Reception
Club Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
8 restaurants, breakfast, lunch, dinner served; Italian cuisine
Exterior detail

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Breakfast available
  • Parking available
  • Pool
  • Housekeeping

Explore the area

Map
8 Casino Drive, Broadbeach, QLD, 4218
  • Gold Coast Convention and Exhibition Centre
    ‪7 min walk‬
  • Dracula's Cabaret
    ‪7 min walk‬
  • The Star Gold Coast
    ‪7 min walk‬
  • Surfers Paradise, QLD (SFP)
    ‪10 min drive‬

Room options

View all photos for Superior Deluxe Twin Room

Superior Deluxe Twin Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Deluxe Twin Room

  • 344 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Deluxe King Room

Superior Deluxe King Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Deluxe King Room

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite

Club Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Suite

  • 872 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Balcony Deluxe Twin Room

Corner Balcony Deluxe Twin Room | View from room

Corner Balcony Deluxe Twin Room

  • 344 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive King Room

Executive King Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive King Room

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Balcony Deluxe King Room

Corner Balcony Deluxe King Room | View from room

Corner Balcony Deluxe King Room

  • 344 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for King Terrace Suite

King Terrace Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

King Terrace Suite

  • 861 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive Twin Room

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Ocean Terrace Suite

Ocean Terrace Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Ocean Terrace Suite

  • 1216 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool

Dorsett Gold Coast

Pool
Spa
Free WiFi
Air conditioning
4.4 out of 5, Excellent, (1576)
The price is $397
per night
$437 total
includes taxes & fees
Feb 14 - Feb 15
Dorsett Gold Coast

About this property

The Star Grand at The Star Gold Coast

5-star Gold Coast hotel, connected to the convention center in Broadbeach
8 restaurants, an outdoor pool, and 6 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a poolside bar, and a snack bar/deli are onsite.
The Star Grand at The Star Gold Coast offers 592 accommodations with espresso makers and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies.

Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This Gold Coast hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 spa tubs are on site along with an outdoor pool. Other recreational amenities include a fitness center.

Children under 12 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Star Grand at The Star Gold Coast features 2 spa tubs, an outdoor pool, and a fitness center. Dining is available at one of the hotel's 8 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 6 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

This 5-star property offers access to a business center and meeting rooms. Event facilities measuring 17513 square feet (1627 square meters) include a conference center. This luxury hotel also offers a terrace, a vending machine, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

The Star Grand at The Star Gold Coast is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Cucina Vivo - Overlooking the pool, this restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Kiyomi - Overlooking the pool, this fine-dining restaurant specializes in Korean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Garden Kitchen & Bar - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Nineteen at The Star - Overlooking the ocean, this fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Imperial at The Star - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, German, Indonesian, Irish, Italian, Japanese, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Self parking on site (AUD 20 per night)
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AUD 39.90 for adults and AUD 19.90 for children
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cucina Vivo
  • Garden Kitchen & Bar
  • Imperial at The Star
  • Kiyomi
  • Nineteen at The Star

Things to do

  • 2 spa tubs
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center (17,513 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 21 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The property charges 1.85 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 50.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 39.90 for adults and AUD 19.90 for children
  • Self parking fee: AUD 20 per night
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.85 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 9 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool, fitness facility, and spa tub with adult supervision

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Gold Coast Jupiters
Gold Coast Jupiters Hotel
Jupiters Casino Gold Coast
Jupiters Casino Gold Coast Broadbeach
Jupiters Casino Hotel Gold Coast
Jupiters Gold Coast
Jupiters Hotel
Jupiters Hotel & Casino Gold Coast
Jupiters Hotel & Casino Gold Coast Broadbeach
Jupiters Hotel Gold Coast
Broadbeach Conrad
Conrad Broadbeach
Conrad Hotel Jupiters
Jupiters Hotel Casino Gold Coast Broadbeach
Jupiters Hotel And Casino Gold Coast
Star Gold Coast Broadbeach
Star Grand Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel
The Star Grand at The Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel Broadbeach

The Star Grand at The Star Gold Coast Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 544 out of 1008 reviews" "
Rating 8 - Good. 230 out of 1008 reviews" "
Rating 6 - Okay. 123 out of 1008 reviews" "
Rating 4 - Poor. 70 out of 1008 reviews" "
Rating 2 - Terrible. 41 out of 1008 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa-Ann, Cronulla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Broadbeach, close to GLink, bars, restaurants, shopping, short walk to the Beach.
Stayed 1 night in Oct 2024

10/10 Excellent

Jere

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Really liked the exquisite look, great room at the Star Casino
Stayed 1 night in Oct 2024

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Modern, and very comfortable
Great Venue, as always when I stay here. Hotel itself is clean, modern, and very comfortable. Great selection of restaurants for Breakfast and all other meals too.
Stayed 3 nights in Oct 2024

6/10 Okay

DARREN

Liked: Staff & service
The stay was satisfactory.
Stayed 1 night in Oct 2024

6/10 Okay

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in room 1601 , every night there was crashing and banging going on upstairs like it was service room and you could hear people walking on timber floor I guess
Stayed 5 nights in Oct 2024

8/10 Good

Tony

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service of accommodation poor. Bar area inside Casino poor
Stayed 5 nights in Oct 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at reception (Lily) was incredibly helpful, professional and welcoming.
Stayed 1 night in Oct 2024

8/10 Good

Natalie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Was a nice room, sadly the view of the aircon was not what would be expected of a 5 star hotel
Stayed 1 night in Oct 2024

4/10 Poor

Hannah

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Unfortunately, I would say this was a good holiday. From the moment we checked in to the moment we checked out, it was a mess. We were promised two interconnecting rooms due to elderly grandparents and kids sleeping in both rooms. When we got there, they said we didn't get that... then made us wait until they "asked" other guest to move rooms so we could be accommodated making us feel guilty (they made the mistake on their end. Then we had a bad experience in the hotel restaurant when we told about a member discount and the manger refused to apply it... coffee ordering at the café didn't either go to well with the barista fulfilling orders placed after us (we just ordered coffee) and then being rude to my husband after making us wait. And lastly, we had noisy upstairs neighbours moving around and banging which lead to a picture falling of the wall (luckily my child was sleeping on the other side to where the picture was) at 2am - we told the check out that morning and she came back asking why we didn't make a complain then and there....after going back and forth she said she will refund us $100. I'm sure people have a lot of good things to say but we had one off holiday.
Stayed 4 nights in Oct 2024

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, lovely clean rooms!
Stayed 1 night in Oct 2024

10/10 Excellent

Jae Moon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff,Most of the public areas were clean and tidy however the toilets could and should be cleaned much more regularly.
Stayed 1 night in Oct 2024

10/10 Excellent

Graeme

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Star and took in a dinner and a show. Staff very helpful, venue was great. Food and accommodation excellent.
Stayed 1 night in Oct 2024

8/10 Good

Kylie

Liked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Karma

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The star casino hotel deserves 5 stars
Got a good deal, thanks to my rewards deal through hotels.com!! It included more than 1 bargained for as on arrival they told me about the layer check out & "$50 room voucher" so it gave a couple of extra nice inclusions to the stay despite it was sadly only overnight. Breakfast was amazing as they got the chef to go around as re my dietary requirements to ensure I knew what foods I could eat which made it alot easier & with a good selection generally available too.
Stayed 1 night in Oct 2024

4/10 Poor

Paul

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room wasn't cleaned, bed sheets made up, anytime of our stay which was 5 nights, so i was ringing up house keeping every day ( when they eventually picked up) and asked for amenities, toilet paper etc. Asked at front desk for toilet paper, towels , never came so i had to ring house keeping at 2am for them. Door swipe key for the lift barely reacted to engage our floor and with 21 floors going up and down constantly missing your floor as the key would not lock in your exit floor was annoying. The tv didn't have HDMI capabilities, nor screen mirroring, or chrome casting even tho its a smart tv. I rang up front desk and they said youtube a solution as they couldn't help or send anyone to trouble shoot. Disappointing for being a 5 star hotel and the $ i paid.
Stayed 5 nights in Sep 2024

6/10 Okay

edward

Disliked: Cleanliness, staff & service
Not worth the price
Stayed 2 nights in Oct 2024

6/10 Okay

Angel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a nice stay. The check in process could be better and faster
Stayed 1 night in Oct 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent accomodation, the best buffet at Gold Coast, swimming pool areas,
Stayed 1 night in Oct 2024

6/10 Okay

Mark

Traveled with partner
Location good Room outdated, requires new carpet in the rooms, the quality of the food court appears to have decreased recently.
Stayed 1 night in Oct 2024

10/10 Excellent

Chantelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpful!!
Stayed 1 night in Oct 2024

4/10 Poor

Jo

Liked: Cleanliness
Disliked: Staff & service, room comfort
Uncomfortable
The bed was so uncomfortable that it dipped in the middle. The shell pressure was terrible.
Stayed 1 night in Oct 2024

10/10 Excellent

Will

Stayed 1 night in Sep 2024

6/10 Okay

Kim

Liked: Staff & service, amenities
Stayed in the king terrace suite and wasn’t too impressed even though it’s meant to be a highly rated property. There was mould growing in the fridge and when it was made aware to staff, someone came and cleaned it out with bleach. The room then smelt of bleach so I had to open the terrace door for the night and stay in the bedroom. The fridge also smelt like bleach when I checked out a day and a half later. It’s really hard to connect your phone to the tv’s. And when you did get it connected, it was easy to disconnect. The wardrobe door didn’t close properly, causing the light inside to stay on in the bedroom. The staff were really friendly, but the property seems to need more detailed care.
Stayed 2 nights in Oct 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service
Great facilities and dining
Stayed 1 night in Oct 2024