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JW Marriott Gold Coast Resort & Spa

5.0 star property

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Photo gallery for JW Marriott Gold Coast Resort & Spa

2 outdoor pools, cabanas (surcharge), pool umbrellas
Lobby
Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | Lounge | 2 bars/lounges, poolside bar
Couples treatment rooms, sauna, hot tub, steam room, body treatments
1 bedroom, premium bedding, minibar, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Housekeeping

Explore the area

Map
158 Ferny Avenue, Surfers Paradise, QLD, 4217
  • Surfers Paradise Beach
    ‪3 min walk‬
  • Cavill Avenue
    ‪17 min walk‬
  • Slingshot
    ‪17 min walk‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪27 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

9.0 out of 10
Wonderful
(22 reviews)
  • 452 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Ocean View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Non Smoking, Ocean View (Balcony)

  • 732 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Corner (Ocean View)

Executive Suite, 1 Bedroom, Non Smoking, Corner (Ocean View) | Lounge | 2 bars/lounges, poolside bar

Executive Suite, 1 Bedroom, Non Smoking, Corner (Ocean View)

  • 1001 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Mountain View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Double Beds, Non Smoking, Mountain View (Balcony)

9.0 out of 10
Wonderful
(27 reviews)
  • 452 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Mountain View (Balcony)

9.4 out of 10
Exceptional
(24 reviews)
  • 452 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

9.2 out of 10
Wonderful
(25 reviews)
  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Corner (Balcony, Ocean View)

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Non Smoking, Corner (Balcony, Ocean View)

  • 732 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | Lounge | 2 bars/lounges, poolside bar

Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

  • 990 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | 1 bedroom, premium bedding, minibar, in-room safe

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

  • 1432 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

JW Marriott Gold Coast Resort & Spa

5-star hotel in Surfers Paradise
Catch some rays at the nearby beach or spend the day relaxing at JW Marriott Gold Coast Resort & Spa's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Housekeeping is available on request.
JW Marriott Gold Coast Resort & Spa offers 223 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a lazy river, a waterslide, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

JW Marriott Gold Coast Resort & Spa features a full-service spa, a marina, 2 outdoor swimming pools, and 2 hot tubs. Dining is available at one of the hotel's 3 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wired and wireless Internet access is complimentary.

This 5-star property offers access to a business center and 11 meeting rooms. Event facilities measuring 1445 square feet (134 square meters) include a conference center. This luxury hotel also offers a fitness center, a terrace, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in December 2020.

JW Marriott Gold Coast Resort & Spa has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Citrique - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.
Misono - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open select days.
Chapter & Verse - Overlooking the pool and garden, this family restaurant specializes in local cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Pool Pavillion - This poolside bar serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Whisky Bar - This bar specializes in Japanese cuisine. Open select days.
24-hour room service is available.

Languages

Bulgarian, Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Macedonian, Portuguese, Russian, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking within 1 mile (AUD 5 per day)
  • Roundtrip airport shuttle (surcharge)
  • Covered self parking on site (AUD 24 per day; includes in/out privileges)
  • Covered valet parking on site (AUD 45 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 49.50 for adults and AUD 30 for children
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar

Restaurants on site

  • Chapter & Verse
  • Citrique
  • Misono
  • Pool Pavillion
  • Whisky Bar

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Basketball
  • Bicycle rentals
  • Bicycle storage
  • Full-service spa
  • Gym
  • Lazy river
  • Playground
  • Shopping
  • Snorkeling
  • TV in common areas
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's games
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (1,445 square feet of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a river
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 28 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1992
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • Renovated entire property - December 2020
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.95 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 75.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 49.50 for adults and AUD 30 for children
  • Covered self parking fee: AUD 24 per day (in/out privileges)
  • Covered valet parking fee: AUD 45 per day (in/out privileges)
  • Nearby parking fee: AUD 5 per day (3281 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 1.95 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Marriott Resort Surfers Paradise
Surfers Paradise Marriott
Surfers Paradise Marriott Resort
Marriott Surfers Paradise Hotel
Surfers Paradise Marriott Hotel Surfers Paradise
Surfers Paradise Marriott Resort & Spa Gold Coast
Surfers Paradise Marriott Resort And Spa
Surfers Paradise Marriott Resort Hotel

JW Marriott Gold Coast Resort & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 691 out of 1001 reviews
Rating 8 - Good. 218 out of 1001 reviews
Rating 6 - Okay. 62 out of 1001 reviews
Rating 4 - Poor. 14 out of 1001 reviews
Rating 2 - Terrible. 15 out of 1001 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Anne Marie

Stayed 1 night in Feb 2025

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

JW, I love Ya!

JW, I love ya!
Stayed 1 night in Feb 2025

10/10 Excellent

Sunny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, from fantastic staff that greet you when you first arrive to the great food at both the teppanyaki and breakfast restaurants the food is spectacular and as we were celebrating my partners birthday the staff had organised a beautiful wine and dessert in our room on check in, it is these small gestures that will keep us coming back. thank you to all the staff and personnel at the resort. it was a wonderful experience as always staying here. all the amenities and activities such as fish feeding at the resort reef pool were a bonus and adds to the experience.
Stayed 2 nights in Dec 2024

8/10 Good

lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

10/10 Excellent

Shari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jw Marriott Resort always amazes me. The facilities and lagoon are beautiful
Stayed 7 nights in Feb 2025

10/10 Excellent

Ramya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Nyasha, Cremorne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2025

10/10 Excellent

ANTE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2025

6/10 Okay

Chi Jui

Traveled with family and small children, Traveled with family
Liked: Amenities
Stayed at JW Marriott Gold Coast Resort with my family for 3 nights. The overall experience was pretty underwhelming compare to other JW Marriotts I have strayed at. Staff was friendly, but something was off with their internal communication or job assignments. Three different staff greeted me when I was inline waiting to check in, the group in front of me was taking a bit of time, so a staff tried to find openings at other counters, so I don’t have to wait for too long, I didn’t mind waiting a bit, but this was nice of them. After check in, we were taken to our room, and staff told us our bags will follow. 30 mins passed, nothing came. We called and asked for our bag, but the staff that answered the phone sounded clueless, but say he will check. Another 30 mins passed, nothing again, so I went down to check for our bags and to find our bags by the door of the hotel, unattended. Though we got a little apologie card after, this was a bad start of the stay. For cleanness issues- the breakfast area was really busy, with kids running around and stuff. Again, I don’t mind, it’s a resort, but the cleanliness needs a lot of work. The tables we were brought to stuff had bits of food on the table, on the chair and on the ground, it was pretty nasty… Overall, the hotel was fine. I am sure our luggage situation was an overlook, but the cleanliness really needs a lot of work.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

damien

Liked: Cleanliness, staff & service, property conditions & facilities
Don’t need to leave the hotel,
Stayed 2 nights in Feb 2025

10/10 Excellent

Anth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jw Marriott is an excellent resort for the family, we had a great experience, 5 star service and the staff were extremely helpful and kind. We definitely will be going back for another holiday
Stayed 6 nights in Feb 2025

10/10 Excellent

Kirsty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Dustin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unreal property
Stayed 1 night in Jan 2025

8/10 Good

Khoren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Sul King

Stayed 2 nights in Jan 2025

10/10 Excellent

Rania

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort you feel like your overseas. The staff are all Amazing and friendly service is perfect from the moment you walk in. They have so much for the kids to do. We had an amazing time here cant wait to come back.
Stayed 2 nights in Jan 2025

10/10 Excellent

kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Family stay

Wonderful from check in by Yvette who was so helpful and informative all the way to check out Great staff and great service even though hotel was full
Stayed 1 night in Jan 2025

8/10 Good

syamsyuddin

Stayed 3 nights in Jan 2025

10/10 Excellent

kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From reception to check all was fantastic Great staff who were so friendly even though the resort was busy and they were busy too
Stayed 2 nights in Jan 2025

6/10 Okay

Kristy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Room and facilities were great. Misbehaving children at breakfast and around the pool ruined what could have been a lovely stay.
Stayed 4 nights in Jan 2025

6/10 Okay

Deanne

Stayed 7 nights in Jan 2025