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Novotel Surfers Paradise

4.5 star property

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Photo gallery for Novotel Surfers Paradise

Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Outdoor pool, a heated pool, sun loungers
Sports facility
Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • Bar
  • Pool

Explore the area

Map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Cavill Avenue
    ‪2 min walk‬
  • Slingshot
    ‪2 min walk‬
  • Surfers Paradise Beach
    ‪4 min walk‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪38 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Jetted Tub

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Jetted Tub

  • Mountain view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Penthouse, 4 Bedrooms

  • Sleeps 8
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

  • Mountain view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Double Beds

  • City view
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Double Room, 2 Double Beds

  • Mountain view
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • Mountain view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Double Beds

  • City view
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, Multiple Beds (Family)

  • City view
  • 323 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • City view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Ocean View

  • Partial ocean view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Double Room, 2 Double Beds, Ocean View

  • Partial ocean view
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Family Room, Multiple Beds (Family)

  • City view
  • 462 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Jetted Tub, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed, Jetted Tub, Ocean View

  • City view
  • 376 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Ocean View

  • Partial ocean view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View

Deluxe Double Room, 2 Double Beds, Ocean View | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Double Beds, Ocean View

  • Partial ocean view
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Executive Room, 1 King Bed, Ocean View | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed, Ocean View

  • Partial ocean view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

2 outdoor pools, open 6:00 AM to 9:00 PM, sun loungers

voco Gold Coast by IHG

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (1004)
The price is $116
per night
$127 total
includes taxes & fees
May 11 - May 12
voco Gold Coast by IHG

About this property

Novotel Surfers Paradise

4.5-star Gold Coast hotel, connected to the airport in Surfers Paradise
Guests of this beach hotel will appreciate convenient onsite amenities such as a hot tub and a fitness center. Housekeeping is available on request.
Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

Children under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Novotel Surfers Paradise provides an outdoor tennis court, a hot tub, and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 6749 square feet (627 square meters) include conference space. This luxury hotel also offers a terrace, a vending machine, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Novotel Surfers Paradise is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:00 AM.
BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Breakfast on 1 - This restaurant serves breakfast only. Open select days.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 25 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar
  • Breakfast on 1

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping mall

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Elevator (79 inch wide door)
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
During the renovation period (now - September 30, 2025), the swimming pool will be open limited hours on weekdays (4-10 PM); weekend and school holiday pool access remains unchanged.

Renovations and closures

The property will be renovating from April 15 2024 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Swimming pool
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 15 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Novotel Surfers Paradise Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 522 out of 1234 reviews
Rating 8 - Good. 359 out of 1234 reviews
Rating 6 - Okay. 192 out of 1234 reviews
Rating 4 - Poor. 88 out of 1234 reviews
Rating 2 - Terrible. 73 out of 1234 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Kurt

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

6/10 Okay

Maria

Liked: Staff & service
Stayed 2 nights in Jan 2025

6/10 Okay

Gregory Eric

Traveled with family
Liked: Staff & service
Lifts were hopeless,,,8 minutes waiting time.!!!
Stayed 5 nights in Jan 2025

8/10 Good

Dion

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very nice but parking was twrrible and costs extra.
Stayed 6 nights in Jan 2025

4/10 Poor

Kusuma, SAN JOSE

Liked: Cleanliness, property conditions & facilities
Property doesn't honor any of ur requests. Response is as rude as possible.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jonathan

Liked: Cleanliness
Stayed 5 nights in Jan 2025

8/10 Good

Suman

Business traveler
Liked: Property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Suzan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was very nice and wide, but the parking and elevator were crowded and busy. Coffee capsules were available on the first day, but none were replenished afterward.
Stayed 3 nights in Jan 2025

6/10 Okay

Sanjita

Stay was good but had to wait for lift over 30 mins and communication was poor
Stayed 1 night in Jan 2025

6/10 Okay

carmela

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property and facilities are run down. The pool is in need of a good clean and upgrade with broken concrete and dirty tiles. At least 1 lift was always out of order which was frustrating during peak times. Rooms were cleaned daily however floors were never vacuumed during our stay so there was always sand under your feet which inevitably made it into your bed sheets!! Would also be handy if the hotel supplied some sort of clothes line/portable drying rack to dry swimmers etc. On the upside, the gym facilities were quite good and the breakfast was excellent (although you had to wait a long time to get your omelette as there was only 1 chef cooking them).
Stayed 9 nights in Jan 2025

8/10 Good

Matthew Sunil

Traveled with family
Liked: Staff & service
-
Stayed 4 nights in Jan 2025

8/10 Good

steve Nathaniel

Traveled with family
Liked: Cleanliness, staff & service
Apart from the few painting defects from quite possibly a partial renovation within the room, it was a really nice place to stay, everything in surfers was within walking distance and from the balcony you could drink in the local ambience. The elevators got really busy however and there weresome long waits for a tripup or down to the pool, reception and rooms. Totally reccomend!
Stayed 5 nights in Jan 2025

8/10 Good

Andrew Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. 30 seconds to Cavil Ave and a short walk to the beach. Pool, spa and tennis court were great. you can borrow body boards for the beach. A lot of patience is needed in the morning / night during busier periods with the lifts. Waiting up to 10 mins was not uncommon. Some occasions they did not come so we had to take the fire stairs (from the 18th floor). The buffet breakfast was loud, busy and expensive. Far betted choices around. Overall the kids and I enjoyed our stay.
Stayed 7 nights in Jan 2025

10/10 Excellent

Mayez

Very good
Stayed 2 nights in Jan 2025

8/10 Good

Joseph Hanna, Adelaide

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Property was great, the best located hotel on surfers. staff friendly, the only bugbear was the elevators. They all didn’t seem to operate efficiently. On peak periods you can be waiting 20 minutes to get one. I had a big delay at checkout trying to get a lift down. Fortunately the concierge was great and helped out in the situation
Stayed 4 nights in Jan 2025

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nil
Stayed 5 nights in Jan 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights and everything at the novotel was great from the room to the staff,and location, Only thing that wasnt great was the shower its a tight fit plus shower head and water flow was not great, Will definitely stay there again though
Stayed 4 nights in Jan 2025

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Tania Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Munkhzul

Traveled with family
Liked: Cleanliness, staff & service
Good location, fast elevator, good AC
Stayed 1 night in Jan 2025

2/10 Terrible

rabija Robyn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stayed there but not any more it is noise and dirty the staff come to my door every 10 second for me to live the room it was horribly
Stayed 2 nights in Nov 2024

8/10 Good

Tammy

Liked: Property conditions & facilities
Disliked: Staff & service
Fantastic location, clean, spacious apartments; however, the staff and service were terrible. Rude, unhelpful reception staff.
Stayed 2 nights in Jan 2025

8/10 Good

Bronwyn Linda

Stayed 5 nights in Jan 2025

8/10 Good

Thi Hang

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is good
Stayed 2 nights in Jan 2025

6/10 Okay

Anup

Liked: Staff & service
Staff are good but car park is very conjectured and my booking company is very bad
Stayed 1 night in Jan 2025