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Mermaid Waters Hotel by Nightcap Plus

3.5 star property

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Photo gallery for Mermaid Waters Hotel by Nightcap Plus

Outdoor pool, sun loungers
Property entrance
Interior entrance
Studio Family | Terrace/patio
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service

Explore the area

Map
Cnr Markeri Street & Sunshine Boulevard, Mermaid Waters, QLD, 4218
  • Pacific Fair Shopping Centre
    ‪18 min walk‬
  • Dracula's Cabaret
    ‪2 min drive‬
  • Gold Coast Convention and Exhibition Centre
    ‪3 min drive‬
  • Surfers Paradise, QLD (SFP)
    ‪7 min drive‬

Room options

View all photos for Accessible Studio King

Accessible Studio King | In-room safe, desk, soundproofing, iron/ironing board

Accessible Studio King

8.8 out of 10
Excellent
(5 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Studio Suite

Executive Studio Suite | In-room safe, desk, soundproofing, iron/ironing board

Executive Studio Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Family Studio, 2 Queen Beds

Family Studio, 2 Queen Beds | In-room safe, desk, soundproofing, iron/ironing board

Family Studio, 2 Queen Beds

9.2 out of 10
Wonderful
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Family

Studio Family | In-room safe, desk, soundproofing, iron/ironing board

Studio Family

9.4 out of 10
Exceptional
(11 reviews)
  • 495 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Studio King

Studio King | In-room safe, desk, soundproofing, iron/ironing board

Studio King

9.0 out of 10
Wonderful
(46 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Family Spa

Studio Family Spa | In-room safe, desk, soundproofing, iron/ironing board

Studio Family Spa

9.4 out of 10
Exceptional
(3 reviews)
  • 495 sq ft
  • Sleeps 4
  • 2 King Beds

Similar properties

Exterior

voco Gold Coast by IHG

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (1004)
The price is $122
per night
$134 total
includes taxes & fees
Mar 10 - Mar 11
voco Gold Coast by IHG

About this property

Mermaid Waters Hotel by Nightcap Plus

3.5-star hotel in Mermaid Waters
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and an arcade/game room are onsite.
Mermaid Waters Hotel by Nightcap Plus offers 104 accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas and include desks. 50-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers an outdoor pool, a terrace, and barbecue grills. Onsite self parking is complimentary.

Mermaid Waters Hotel by Nightcap Plus has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.
Brasserie - This family restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 40.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of AUD 200 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: AUD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property caters to LGBTQ+ guests
A car is recommended for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mermaid Waters Quality Hotel
Quality Hotel Mermaid Waters
Quality Mermaid Waters
Quality Hotel Mermaid Waters Gold Coast
Quality Inn Mermaid Waters
Quality Hotel Mermaid Waters
Mermaid Waters Hotel by Nightcap Plus Hotel
Mermaid Waters Hotel by Nightcap Plus Mermaid Waters
Mermaid Waters Hotel by Nightcap Plus Hotel Mermaid Waters

Mermaid Waters Hotel by Nightcap Plus Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 503 out of 1001 reviews
Rating 8 - Good. 368 out of 1001 reviews
Rating 6 - Okay. 82 out of 1001 reviews
Rating 4 - Poor. 34 out of 1001 reviews
Rating 2 - Terrible. 14 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Beate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, great restaurant, good location, all very new and very nice, friendly staff. Would have lived to use the great looking pool but weather was not in our favour. Would definitely come back again !!!
Stayed 1 night in Nov 2024

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, room was tidy and spacious.
Stayed 1 night in Nov 2024

10/10 Excellent

Alana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, good clean room and facilities. The cooked breakfast was delicious and loved the option of undercover or outdoor parking for the van. With the convenient location we will be back!!
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Comfortable and Fantastic Stay
It was absolutely fantastic. The room was spacious and nicely furnished, with a small sofa and table perfect if you want to have a bite or drink in the room. The beds were incredibly comfortable; I slept unusually well for a hotel stay. The breakfast buffet was small but had everything you could need eggs, bacon, toast, coffee, juice, fruit, and more. It’s not a luxury hotel but it was very clean and well maintained. For its price range it’s definitely a 5/5.
Stayed 1 night in Nov 2024

10/10 Excellent

Lee-Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access fenced in parking clean well serviced room pool. Only 2 story. Great breakfast and dining at Lone Star. Pokies. Across road fantastic eatery’s especially Italian restaurant. Away from hustle and Bustle of surfers paradise but close enough to venture out. 2 free drinks on arrival
Stayed 3 nights in Nov 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2024

10/10 Excellent

Meryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was grest options
Stayed 1 night in Nov 2024

8/10 Good

Rob

Traveled with partner
Liked: Cleanliness, staff & service
Room was spacious and clean - Lacked basic items Wine Glasses, Cutlery, plates saucers - Dining/breakfast was poor quality than expected
Stayed 2 nights in Nov 2024

8/10 Good

ian

Stayed 1 night in Nov 2024

8/10 Good

Erena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks staff were friendly and helpful. Convenience with upstairs event happening for a few days. Comfy beds. Dinner was good especially, zucchini chips yum!! Breakfast was good too.
Stayed 3 nights in Nov 2024

2/10 Terrible

Lisa

First time staying there and I won’t stay there again as they charged my credit card an extra $200 without telling me, I was refunded but it still is an actual charge on my credit card instead of a “hold” like most hotels do for deposits. So make sure they let you know what’s going on at checkin.
Stayed 1 night in Oct 2024

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good alternative to a motel and enjoyed our stay. Breakfast was great bonus
Stayed 1 night in Oct 2024

8/10 Good

Stephen

Stayed 1 night in Oct 2024

10/10 Excellent

Chantal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Oct 2024

10/10 Excellent

Linny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 3 nights at the hotel as I participated in the Pan Pacifics Masters Games. The check-in and check-out experiences were smooth, quick and helpful. My room was clean and had complimentary water, coffee, tea and milk. The free buffet was a big plus and helped me energise and prepare for my sporting events. The staff were all helpful, courteous and provided excellent service. There are a few restaurants across the road and a huge Dan Murphy's next door, although the nearest supermarket (and shopping mall) are 20mins walk away so best to rent a bike or catch a taxi. Overall the hotel provided everything I needed adequately. I would easily return in future.
Stayed 3 nights in Oct 2024

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property & easy distance to Broadbeach & pacific fair. As it’s a lonestar, there’s a great restaurant on site, food was very good & breakfast was included which is awesome. We’ve stayed here more than once & I wouldn’t hesitate to come back.
Stayed 3 nights in Oct 2024

8/10 Good

Kim, Bonnells Bay

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located in an area where my wife could walk to the shops whilst I went to work.
Stayed 2 nights in Oct 2024

2/10 Terrible

Theodore, Darley

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room faulty light switch and we got moved second room another faulty light switch, we were offered to move again we declined. had to kill a cockroach and took photo to show front desk heard nothing more from them. during breakfast had tradespeople working and holding tool box meetings in the restaurant.
Stayed 14 nights in Oct 2024

10/10 Excellent

Deni

Liked: Cleanliness, staff & service, property conditions & facilities
Really good all round
Stayed 1 night in Oct 2024

8/10 Good

Myra

Traveled with partner
Liked: Cleanliness, staff & service, amenities
What a great hotel. Pool and full breakfast included with a bar, restaurant and onsite slot machines. Close location to Pacific Fair and Surfers. We would definitely stay here again. Thanks to the friendly staff too!
Stayed 4 nights in Oct 2024

10/10 Excellent

Lisa

Liked: Staff & service
We didn't end up getting to stay her as our flight was cancelled until the following day. However the team were amazing in being able to help me with invoices and information I needed to submit to the airline. Very friendly and helpful.
Stayed 1 night in Oct 2024

8/10 Good

christine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in & park. Restaurant at the accommodation, nice food. Breakfast was great too.
Stayed 1 night in Oct 2024

10/10 Excellent

Sa

Stayed 2 nights in Sep 2024

8/10 Good

Jaspreet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had very relaxing holidays. Staff was nice. Breakfast buffet was very nice. Just in future if they can cover their fruit at buffet time would be great. Because there were few flies around the fruit .
Stayed 4 nights in Oct 2024