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Mercure Gold Coast Resort

4.0 star property

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Photo gallery for Mercure Gold Coast Resort

Exterior
1 bedroom, in-room safe, desk, soundproofing
Golf view
1 bedroom, in-room safe, desk, soundproofing
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Housekeeping

Explore the area

Map
64 Palm Meadows Drive, Carrara, QLD, 4211
  • Palm Meadows Golf Course
    ‪3 min walk‬
  • Royal Pines Resort Golf Course
    ‪6 min drive‬
  • Surfers Paradise Beach
    ‪10 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed, Golf View (Resort)

1 bedroom, in-room safe, desk, soundproofing

Room, 1 King Bed, Golf View (Resort)

  • 388 sq ft
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room (Resort)

1 bedroom, in-room safe, desk, soundproofing

Twin Room (Resort)

  • 388 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Twin Room (Resort and Spa)

1 bedroom, in-room safe, desk, soundproofing

Twin Room (Resort and Spa)

  • 388 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Twin Room, Pool View (Resort)

1 bedroom, in-room safe, desk, soundproofing

Twin Room, Pool View (Resort)

  • 388 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Pool View (Resort)

1 bedroom, in-room safe, desk, soundproofing

Room, 1 King Bed, Pool View (Resort)

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Resort)

1 bedroom, in-room safe, desk, soundproofing

Room, 1 King Bed (Resort)

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Resort - Spa)

1 bedroom, in-room safe, desk, soundproofing

Room, 1 King Bed (Resort - Spa)

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, Golf View (Resort)

1 bedroom, in-room safe, desk, soundproofing

Twin Room, Golf View (Resort)

  • 388 sq ft
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

2 outdoor pools, open 6:00 AM to 9:00 PM, sun loungers

voco Gold Coast by IHG

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (1001)
$119 nightly
The price is $119 total
includes taxes & fees
voco Gold Coast by IHG

About this property

Mercure Gold Coast Resort

4-star hotel in Carrara
Along with 2 outdoor pools, this hotel has a full-service spa and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Mercure Gold Coast Resort offers 292 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. 50-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor tennis courts and a health club are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Future Therapy has 3 treatment rooms. Services include Swedish massages, facials, body wraps, and body scrubs. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Mercure Gold Coast Resort features a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a health club. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. Event facilities measuring 10097 square feet (938 square meters) include a conference center. This business-friendly hotel also offers a children's pool, a hot tub, and a sauna. Complimentary covered self parking is available on site.

Mercure Gold Coast Resort has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Children aged 12 and younger eat free breakfast.
The Green Dining - Overlooking the golf course and pool, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
The Green Bar - Overlooking the golf course, this bar serves brunch, lunch, and light fare. Open daily.
The Cart - Onsite coffee shop. Open daily.

Languages

Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 35 for adults and AUD 17.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Cart
  • The Green Bar
  • The Green Dining

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Tennis lessons
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (10,097 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 3 floors
  • 8 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are available for AUD 45.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 35 for adults and AUD 17.50 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Gold Coast Mercure
Gold Coast Mercure Resort
Mercure Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort
Mercure Gold Coast Resort Carrara
Mercure Resort Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort Hotel
Mercure Gold Coast Resort Carrara
Mercure Gold Coast Resort Hotel Carrara

Mercure Gold Coast Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 505 out of 1001 reviews
Rating 8 - Good. 325 out of 1001 reviews
Rating 6 - Okay. 110 out of 1001 reviews
Rating 4 - Poor. 40 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I throughly enjoyed my stay. Housekeeping was fantastic at keeping my room neat and tidy. Breakfast was fantastic with excellent and new choices everyday. The grounds were kept clean and were beautiful. Will stay here again.
Stayed 5 nights in Feb 2025

2/10 Terrible

Allison

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is rated as a 4star resort but it is really more of a 1-2 star property that is very old, tired and understaffed. There were no amenities in the room, the shower didn’t work and neither did the fridge. The staff would not bring any soaps or amenities to the room even through they were missing and I had to get them myself from reception. At the restaurant we needed to clear our own table from the previous customers dirty dishes so we could sit down. The staff clearly didn’t care and made no effort to provide support or service. I would stay anywhere but this property in the future
Stayed 1 night in Mar 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good the buffet breakfast was wonderful the rooms a little dated
Stayed 1 night in Feb 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

David

Stayed 2 nights in Feb 2025

10/10 Excellent

Samantha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 4 nights in Jan 2025

10/10 Excellent

Bo Hyun

Liked: Cleanliness
Stayed 1 night in Feb 2025

4/10 Poor

Carl

Stayed 1 night in Feb 2025

10/10 Excellent

Calin Constantin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and it proved to be good value for money. Breakfast was a welcome bonus and exceeded experctations.
Stayed 10 nights in Jan 2025

10/10 Excellent

MUHAMMAD OMER QAYYUM, Massey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property for families.
Stayed 6 nights in Jan 2025

10/10 Excellent

D

Love it
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa, BARGARA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are comfortable and the property is a handy location. The only issues were room 5211 had mould in the bathroom around the shower and the king bed had queen sheets on it which were way too short and pulled out from all sides including bottom. Minor things but detracted from a 5 star. Would definitely stay again.
Stayed 3 nights in Jan 2025

8/10 Good

Daniel, Moorebank

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly service. Food outstanding.
Stayed 7 nights in Jan 2025

8/10 Good

Alison

Stayed 7 nights in Dec 2024

10/10 Excellent

Uzma

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay with kids and have a plenty of parking available. The property was quite clean and the reception was easily accessible at all times. The staff were amazing with great customer service skills. I highly recommend it.
Stayed 5 nights in Jan 2025

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Eihab

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to relax and service
Stayed 8 nights in Jan 2025

10/10 Excellent

Jie

Traveled with family and small children
Liked: Staff & service, amenities
Cleanness needs to be imp. We found a cockroach in our room, which was not a pleasant experience.
Stayed 5 nights in Dec 2024

8/10 Good

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Revell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our stay - the pool area was relaxing, the service from staff was excellent and the breakfast buffet was very enjoyable. The bed was very comfortable.
Stayed 14 nights in Dec 2024

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Winson

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I stayed here for 8 nights and I would have to say, I have nothing to complain about. Each and every staff at the resort made our stay very comfortable, they are polite, helpful and friendly at all times. Provided Amazing service. The room was very clean, property is beautifully maintained. Love the gym and pool facilities. Definitely recommending this hotel to our family and friends. Thank you Mercure Resort Gold Coast for a memorable stay.
Stayed 8 nights in Dec 2024

6/10 Okay

Kee

Stayed 5 nights in Dec 2024

8/10 Good

Emma

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay, clean family friendly. The breakfast was yummy with lots of options. Convenient location close to everything we were there to see, would highly reccomended. The only thing that would have improved the rating would be some sort of supervision at the pool. Inconsiderate guests leaving the place a mess with used towels and not following the rules impacting other swimmers was a bit painful. Even during peak periods if there was someone keeping an eye on things i think it would help bur overall a fantastic place with wonderful accomodating staff at all levels
Stayed 3 nights in Dec 2024