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InterContinental Sanctuary Cove Resort by IHG

5.0 star property

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Photo gallery for InterContinental Sanctuary Cove Resort by IHG

Building design
Exterior
View from room
Reception
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Hot Tub
  • Pool
  • Breakfast available
  • Gym
  • Housekeeping

Explore the area

Map
Manor Circle, Hope Island, QLD, 4212
  • Sanctuary Cove Marina
    ‪6 min walk‬
  • Sanctuary Cove Golf and Country Club
    ‪18 min walk‬
  • Warner Bros. Movie World
    ‪10 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪50 min drive‬

Room options

View all photos for Classic Room, 2 Double Beds, Garden View

Minibar, in-room safe, desk, laptop workspace

Classic Room, 2 Double Beds, Garden View

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Federation)

Suite, 1 King Bed (Federation) | Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Federation)

  • 1916 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Manor)

Suite, 1 King Bed (Manor) | Living area | 50-inch LED TV with cable channels, TV, pay movies

Suite, 1 King Bed (Manor)

  • 2497 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Marina View (Homestead)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Marina View (Homestead)

  • 721 sq ft
  • Marina view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Double Beds, Club Lounge Access, Marina View

Minibar, in-room safe, desk, laptop workspace

Classic Room, 2 Double Beds, Club Lounge Access, Marina View

  • 427 sq ft
  • Marina view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds, Marina View

Minibar, in-room safe, desk, laptop workspace

Classic Room, 2 Double Beds, Marina View

  • 420 sq ft
  • Marina view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Marina View

Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, Marina View

  • 420 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Queenslander)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed (Queenslander)

  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room

Minibar, in-room safe, desk, laptop workspace

Classic Room

  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Club Lounge Access (Queenslander)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Club Lounge Access (Queenslander)

  • 710 sq ft
  • Marina view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Double Beds, Lagoon View

Minibar, in-room safe, desk, laptop workspace

Classic Room, 2 Double Beds, Lagoon View

  • 420 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Garden View (Homestead)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Garden View (Homestead)

  • 721 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 King Bed, Lagoon View

Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, Lagoon View

  • 398 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Garden View

Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, Garden View

  • 427 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (View)

Minibar, in-room safe, desk, laptop workspace

Classic Room (View)

  • 420 sq ft
  • Water view
  • Sleeps 3
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Club Lounge Access, Marina View

Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, Club Lounge Access, Marina View

  • 427 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

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Exterior

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About this property

InterContinental Sanctuary Cove Resort by IHG

5-star hotel in Hope Island
This hotel features 2 restaurants, a marina, and 2 outdoor pools. WiFi in public areas is free. Other amenities include 2 bars/lounges, a health club, and a poolside bar.
InterContinental Sanctuary Cove Resort by IHG offers 251 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies. 50-inch LED televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

2 outdoor tennis courts, a marina, and a health club are featured at the hotel. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

InterContinental Sanctuary Cove Resort by IHG features a marina, 2 outdoor swimming pools, outdoor tennis courts, and a health club. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wired and wireless Internet access is complimentary.

This 5-star property offers access to a 24-hour business center and meeting rooms. This luxury hotel also offers a hot tub, a terrace, and an arcade/game room. Guests can use the outdoor pool at a partner property. Onsite parking is available (surcharge), along with a car charging station.

InterContinental Sanctuary Cove Resort by IHG has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
The Fireplace - Overlooking the garden, this restaurant specializes in international cuisine and serves dinner only. Reservations are required.
Cove Cafe - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Lagoon Beach Club - Onsite cocktail bar. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Filipino, French, Japanese, Korean, Malay, Russian, Spanish, Thai, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free 24-hour offsite parking
  • Valet parking on site (AUD 40 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: AUD 50 for adults and AUD 28 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Cove Cafe
  • Lagoon Beach Club
  • The Fireplace

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Children's club
  • Health club
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Shopping
  • Spa tub
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Free crib
  • In-room babysitting (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1988
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.9 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 75.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately AUD 50 for adults and AUD 28 for children
  • Valet parking fee: AUD 40.00 per day (in/out privileges)
  • A late check-out fee will be charged
  • In-room microwave fee: AUD 40.00 per stay
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 1.9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

InterContinental Sanctuary Cove Hope Island
InterContinental Sanctuary Cove Resort Hope Island
InterContinental Sanctuary Cove Resort
InterContinental Sanctuary Cove
Hyatt Regency Sanctuary Cove Hotel Gold Coast
Hyatt Gold Coast
InterContinental Sanctuary Cove Resort Hope Island
Hyatt Regency Gold Coast

InterContinental Sanctuary Cove Resort by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 623 out of 1000 reviews
Rating 8 - Good. 248 out of 1000 reviews
Rating 6 - Okay. 80 out of 1000 reviews
Rating 4 - Poor. 34 out of 1000 reviews
Rating 2 - Terrible. 15 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Nov 2024

10/10 Excellent

ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, close to shopping and they offered transportation to get me to my room with my luggage as well as to and from the gym at the country club. It’s also very close to shopping, groceries and dinning.
Stayed 2 nights in Nov 2024

10/10 Excellent

David

Traveled with partner
Everything was excellent apart from the weather
Stayed 1 night in Nov 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Jennifer

Stayed 2 nights in Nov 2024

10/10 Excellent

Lauren C Mead

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One amazing hotel
Amazing hotel, very clean and the kids loved it especially seeing kangaroos hopping around. It was very clean and service was great.
Stayed 1 night in Nov 2024

10/10 Excellent

Monisha

Stayed 4 nights in Oct 2024

10/10 Excellent

Mark Alexander

Stayed 5 nights in Oct 2024

8/10 Good

Belinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and peaceful
Stayed 2 nights in Oct 2024

10/10 Excellent

Jere

Liked: Cleanliness, staff & service, property conditions & facilities
So clean and safe
Stayed 1 night in Oct 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Jae g

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

david

Traveled with family
Liked: Staff & service, amenities
Rooms are tired, stained duvet cover not changed even after requests, but the pool area was brilliant. We spent the entire stay at the pool and faux beach, also we loved the absolute best bakery in Queensland just next door, Rise French bakery was the highlight of the stay.
Stayed 3 nights in Oct 2024

8/10 Good

Noreen

All good except the stress of trying to book though them - which I have talked to them about …. (I ended up b poking through Expedia because it was impossible for me to get a rate through their ‘dynamic’pricing and worldwide reservations - but we have sorted that. Thank you
Stayed 3 nights in Oct 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times and always enjoy the location, facilities and locality. Handy for local cafes and restaurants, shopping and beaches not too far away. Would recommend having a car to make things easier. Overall, a great base for everyone to enjoy.
Stayed 7 nights in Oct 2024

4/10 Poor

Anthony

Traveled with partner
Disliked: Staff & service
Starting to look a bit run down. The service was poor as it seems like they are happy to get you there and don’t really care about anything else besides the payment for the room. Got sick of waiting for them to get back to you.
Stayed 4 nights in Oct 2024

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a beautiful layout with lovely landscaping, pools and relaxing walks.
Stayed 1 night in Sep 2024

10/10 Excellent

C L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Sep 2024

10/10 Excellent

Mathew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort. Staff are amazing and go above and beyond to accommodate your needs. Highly recommended this resort. And don’t forget the kangaroos that roam the resort happy to share the space with us all. Thank you for the experience and we will definitely see you all again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb service and clean beautiful rooms. 10/10
Stayed 1 night in Sep 2024

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A delightful short break, wish we had planned a longer stay. Th Hotel is immaculate and we particularly liked our suite overlooking the Marina with wallabies grazing on the lawns. Much appreciated the bathroom amenities, in particular the bath sheets and generous number of towels provided, spacious and airy, well furnished bedroom with walk in dressing room. The staff were exceptionally helpful and friendly and we appreciated the Club facilities where we were looked after very well by Roxy. Highly recommend this property and looking forward to returning.
Stayed 3 nights in Aug 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
have not stayed here for a long time absolutely fantastic totally recommend
Stayed 1 night in Aug 2024