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Hope Harbour Hotel

3.0 star property

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Photo gallery for Hope Harbour Hotel

Exterior
2 Beds with Balcony | Desk, blackout drapes, iron/ironing board, bed sheets
Desk, blackout drapes, iron/ironing board, bed sheets
BBQ/picnic area
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Gym
  • Bar
  • Pool
  • Free WiFi
  • Laundry

Explore the area

Map
11 John Lund Dr, Hope Island, QLD, 4212
  • Warner Bros. Movie World
    ‪11 min drive‬
  • Dreamworld
    ‪12 min drive‬
  • Sanctuary Cove Marina
    ‪12 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪53 min drive‬

Room options

View all photos for 2 Beds with Balcony

2 Beds with Balcony | Desk, blackout drapes, iron/ironing board, bed sheets

2 Beds with Balcony

  • Sleeps 4
  • 2 Queen Beds

View all photos for Marina Harbour View 2 Beds with Balcony

Marina Harbour View 2 Beds with Balcony | Desk, blackout drapes, iron/ironing board, bed sheets

Marina Harbour View 2 Beds with Balcony

  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room 2 Beds

Desk, blackout drapes, iron/ironing board, bed sheets

Standard Room 2 Beds

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hope Harbour Hotel

3-star hotel in Hope Island
2 outdoor pools, a golf course, and a restaurant are available at this hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Hope Harbour Hotel offers 51 accommodations with irons/ironing boards and blackout drapes/curtains. Bathrooms include bathtubs or showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
Guests can play rounds at the 18-hole golf course. 2 outdoor swimming pools are on site along with a fitness center.
Hope Harbour Hotel features 2 outdoor swimming pools, a golf course, and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. Wireless Internet access is complimentary.

This business-friendly hotel also offers a terrace, barbecue grills, and a picnic area. Onsite covered self parking is complimentary.

Hope Harbour Hotel has designated areas for smoking.

A complimentary manager's reception is offered each day.
Hope Harbour Hotel has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Gym

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)

Outdoors

  • Barbecue grill
  • Direct access to the beach
  • Dock
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible bathtub
  • Bathroom emergency pull cord
  • Elevator
  • Front entrance ramp
  • Pool access ramp on site
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Private bathroom

Food and drink

  • Electric kettle
  • Restaurant dining guides

More

  • Desk
  • Iron/ironing board
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in fee: AUD 25 for check-in between 8:00 PM and midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 2:00 PM - 8:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per stay
  • Towels fee: AUD 8 per person, per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-in fee: AUD 25 for check-in between 8:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: AUD 25 per day; may vary based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

Property is also known as

Hope Harbour Hotel Hotel
Hope Harbour Hotel Hope Island
Hope Harbour Hotel Hotel Hope Island

Hope Harbour Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 239 out of 814 reviews
Rating 8 - Good. 183 out of 814 reviews
Rating 6 - Okay. 134 out of 814 reviews
Rating 4 - Poor. 108 out of 814 reviews
Rating 2 - Terrible. 150 out of 814 reviews

6.8/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Anwar

Traveled with family
Disliked: Cleanliness, staff & service
We think the housekeeping staff are letting down this beautiful hotel If they spend a little extra time and pay attention to the cleaning process the hotel could be highly desirable and more attractive
Stayed 4 nights in Dec 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Ian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't book here, we booked a mo th in advance but we arrived at 8pm was told there was no room for us. 2 other familys behind us were told the same thing. If you read orhee reviews youll read the sane thing. Dont book here!
Stayed 2 nights in Dec 2024

10/10 Excellent

Scott Chan

Stayed 1 night in Dec 2024

2/10 Terrible

Agnes

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience! Dirty, lack maintenance, never anyone at reception.
Stayed 1 night in Dec 2024

10/10 Excellent

Penney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location with relaxing harbour views, great food and good range of meals to choose from, especially the seafood buffet Friday and Saturday nights, great value for money all round, 2 swimming pools, gym and sauna amenities. Highly recommend this to anyone wanting an affordable relaxing get away by the water.
Stayed 1 night in Dec 2024

4/10 Poor

Fiona

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Sadly our room wasn’t overly clean pillow undercovers need washing badly ( stained & smelly) and half a curtain so all the outside lights & early morning light come into room ☹️ Property needs some TLC Guy behind front desk needs customer service training 🤔
Stayed 1 night in Dec 2024

2/10 Terrible

Joseph

Stayed 2 nights in Dec 2024

6/10 Okay

Kerry

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
The view of the boats and water was really nice. The staff didn't speak English very well. Was hard to understand her. Plus was not friendly or helpful.. The only restaurant open was the bar/pizza this place was extremely expensive for disgusting food. I would never recommend the pizzz.
Stayed 1 night in Dec 2024

2/10 Terrible

Sritharan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not advisable for the price.
Stayed 1 night in Dec 2024

2/10 Terrible

Esther

Stayed 1 night in Dec 2024

2/10 Terrible

Sehrish

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was the worst stay I had ever have. 1- Property is old, its structure is in a way that you pass through corridors to corridors to reach to your room if you are unlucky and checked in corner rooms and there are not properly lighting in corridors, poor parking 2- Felt unsafe, deserted poor lighting in the facility 3- Verrrry unfriendly staff, poker face 4- Rooms are old there is mold in terrace, cannot even sit 5- Rooms were not properly cleaned, dust all around, there were litter accumulated dust in closet 6- Towels had marks/ stains not sure old towels or used ones 7- Bedding: extremely terrible, the offer a change in bedding with charge on it, I mean seriously!!! If someone is staying there for 6 days would they pay for a change for bedsheet. 8- Poor lighting in rooms 9- Rest all are case based but if by accident you pay for the booking they would not at alllllll listen and accommodate your refund request at alllllll!! Expedia failed on this even. 10- Top most that should have come at the top, we were checked in a room and we were given key for that and when we entered there someone was sleeping in that room already!! Decide for your safety, these people are terrible and poorly trained.
Stayed 6 nights in Dec 2024

2/10 Terrible

Navraj Singh

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities
We booked 2 rooms for 8 people and they gave us keys of one of the rooms which was already occupied during check-in. When we arrived, there was no staff and no power at the hotel. We tried calling them but nobody would take the calls. Kids spent the night in one room while elders spent the night by sleeping on the poolside loungers. Next day, when the staff came,they were indifferent to the issue and simply told said that they would refund.
Stayed 1 night in Dec 2024

10/10 Excellent

Tama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Good view of the Marina. Breakfast buffet was good. Still room for improvement
Stayed 1 night in Dec 2024

6/10 Okay

Chetan

Business traveler, Traveled with family
Good
Stayed 1 night in Dec 2024

2/10 Terrible

Alisha

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Extremely rude cleaning staff
The cleaning staff here are absolutely terrible with their services and obtaining customers privacy. They walk straight into your room without knocking, it’s absolutely ridiculous the way we were treated.
Stayed 1 night in Dec 2024

2/10 Terrible

John

Stayed 4 nights in Oct 2024

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Albert

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Beccy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff & location. Stayed with my 11 year old daughter & will definitely be back.
Stayed 1 night in Dec 2024

10/10 Excellent

Kt

Stayed 1 night in Dec 2024

10/10 Excellent

Kt

Stayed 1 night in Dec 2024

4/10 Poor

Melanie

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No information given at reception. Had to ask directions to room and to parking. Walk from the lift to the room was a maze and long. Room was grubby. Basic things missing, like bath plug. Things advertised that were missing. Someone knocked on the door at 8:30pm talking about wifi. I have very young kids, we were asleep. Pool and facilities were shabby and lots of broken things. Restaurant food was poor, slow and overpriced. Only good thing was the man behind the bar and the wood fired pizza.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kane

Liked: Amenities
Little out of date. The room could do with a make over
Stayed 1 night in Dec 2024

8/10 Good

Monica

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Relaxing and Peaceful Environment.
The Hotel is situated in a lovely, peaceful location. The room was spacious with closet space and a well appointed bathroom. I appreciated the dressing mirror provided opposite the microwave/mini fridge.
Stayed 1 night in Dec 2024