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Crowne Plaza Surfers Paradise, an IHG Hotel

4.5 star property

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February 2025

Photo gallery for Crowne Plaza Surfers Paradise, an IHG Hotel

Junior Suite, 1 King Bed, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board
Exterior
Reception
Exterior
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Housekeeping

Explore the area

Map
2807 Gold Coast Highway, Surfers Paradise, QLD, 4217
  • Broadbeach Beach
    ‪6 min walk‬
  • Broadbeach Bowls Club
    ‪7 min walk‬
  • SkyPoint Observation Deck
    ‪16 min walk‬
  • Surfers Paradise, QLD (SFP)
    ‪8 min drive‬

Room options

View all photos for Room, 2 Double Beds, Balcony

Water view

Room, 2 Double Beds, Balcony

  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Ocean View

  • 498 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

  • 498 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room

  • 356 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Ocean View (High Floor)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Ocean View (High Floor)

  • 355 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Suite, Ocean View

  • 1281 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom, Ocean View

  • 925 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed, Accessible

  • 356 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

  • 355 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 1 King Bed, Ocean View

  • 498 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Ocean View

Premium Room, 1 King Bed, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 1 King Bed, Ocean View

  • 569 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Room, 2 Queen Beds, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Ocean View

  • 356 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Pool View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Pool View

  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

  • 569 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Ocean View (Top Floor)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Ocean View (Top Floor)

  • 355 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Low Floor)

Suite, 1 Bedroom (Low Floor) | Room amenity

Suite, 1 Bedroom (Low Floor)

  • 925 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

  • 569 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds (Low Floor)

Standard Room, 2 Double Beds (Low Floor) | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds (Low Floor)

  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Ocean View

  • 356 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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Exterior

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Pool
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4.3 out of 5, Excellent, (1007)
The price is $146
per night
$161 total
includes taxes & fees
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About this property

Crowne Plaza Surfers Paradise, an IHG Hotel

4.5-star hotel in Surfers Paradise
Along with an outdoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness center, a snack bar/deli, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Crowne Plaza Surfers Paradise, an IHG Hotel offers 269 accommodations with espresso makers and safes. Rooms open to furnished balconies. 55-inch LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Crowne Plaza Surfers Paradise, an IHG Hotel provides an outdoor tennis court, a spa tub, and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wired and wireless Internet access is complimentary.

This luxury hotel also offers a terrace, a vending machine, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Crowne Plaza Surfers Paradise, an IHG Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Relish Restaurant - Overlooking the pool, this bar serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Filipino, Finnish, French, Hindi, Macedonian, Russian, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Self parking on site (AUD 20 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 39 for adults and AUD 19.50 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Relish Restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Spa tub
  • TV in common areas

Family friendly

  • Fenced pool
  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator
  • Front entrance ramp
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 26 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 65.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 39.00 for adults and AUD 19.50 for children
  • Self parking fee: AUD 20 per day (in/out privileges)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Surfers Paradise
Crowne Plaza Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Crowne Plaza Surfers Paradise Hotel

Crowne Plaza Surfers Paradise, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 584 out of 1007 reviews" "
Rating 8 - Good. 251 out of 1007 reviews" "
Rating 6 - Okay. 96 out of 1007 reviews" "
Rating 4 - Poor. 36 out of 1007 reviews" "
Rating 2 - Terrible. 40 out of 1007 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Art

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The surcharge for paying for our room with a credit card however was a first time experience, and very disappointing.
Stayed 3 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ten out of ten
Although not often, whenever I stay at the Gold Coast my first lodging choice is at Crowne Plaza, one tram stop north of Broadbeach. Secure indoor parking, large extremely clean rooms with very comfortable bedding, quiet, attentive polite staff, extremely appetising prepared and served food. Ten out of ten.
Stayed 4 nights in Oct 2024

10/10 Excellent

Nicole Antonella

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall! Staff was always polite and welcoming. Affordable and delicious room service good coffee. Had a wonderful stay and would definitely consider to stay here again for a holiday.
Stayed 7 nights in Oct 2024

4/10 Poor

Eui Jae

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Amelia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad bond
I was refused a stay at crown plaza after trying to pay a cash bond.I offered the night to a couple they refused the stay and when I asked for the trip to be cancelled the property refused then I spent two hours trying to get the full refund
Stayed 1 night in Aug 2024

6/10 Okay

brenton

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2024

6/10 Okay

chris

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Breakfast was what u would expect. Room air con didn't work properly. Wall paper was peeling all around our 23rd floor room. Nothing to see around area. Had to demand a cappuchino at breakfast as machine broke down and was told by staff coffee was complimentary . They sell cappuchino next to breakfast area. Probably would not stay in this hotel again. As surfers paradise has so many.
Stayed 3 nights in Oct 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay on Gold Coast
Sophie on reception is one of the friendliest people I think i have ever met. She checked me in quickly and with a big smile, I was given an upgrade to a beautiful sea view room. The room was spotless and the view was amazing. I had a king size bed and a great nights sleep. I would definately recommend staying here for the wonderful staff, great location (it's right opposite the tram stop and 2 mins from the beach).
Stayed 1 night in Oct 2024

10/10 Excellent

Kirsty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great location. Easy tram ride to broadbeach with the stop outside. Staff were friendly and helpful and the room and facilities plus pool were great
Stayed 1 night in Oct 2024

8/10 Good

rod

Disliked: Staff & service
the spa in the room and bath tub i did not like the staff attitude my partner and i walked back in early hrs of the morning and were court in the storm and were soaking wet and the night attendant could not even give us a towel, also when checking in we lined up and were served at 2;55pm and had to wait till 3;00pm to recive our keys which meant linning up 10 people deep again.
Stayed 1 night in Oct 2024

8/10 Good

Errin

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a great location to stay. The room was clean and comfortable and the partial ocean view was appreciated.
Stayed 1 night in Oct 2024

8/10 Good

Toby

Liked: Cleanliness, staff & service
Convenient hotel, slightly dated, not quite modern facilities. Gym out of order. Peeling wallpaper.
Stayed 3 nights in Oct 2024

2/10 Terrible

Andrew

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Sandra

Liked: Cleanliness, amenities
Great
Stayed 3 nights in Oct 2024

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Jul 2024

6/10 Okay

Gillian Louise

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Check in experience was terrible. Tried to give us a low level room as it was ready when we had booked high level. The nicest staff are servers at the bar and restaurant who make effort to chat. The chef however very grumpy walks about sullen. The hotel looks sterile - no pictures on wall. No comfy bar area to sit - feels like a canteen. Lounge chairs at pool area completely uncomfortable. Check out was downright was downright disappointing - didn’t ask if we enjoyed our stay or if we’d be back. The guy literally said nothing as it was early in am. No robes in the room which was frustrating as most Crowne plazas have them. Good things - room was comfy and bath was big. Bathroom needed a good scrub though- bottom of shower door gritty. Our view was amazing and we couldn’t fault that. Hotel also opposite tram stop which is useful. Overall the friendliest staff work in the food and drinks area. Those behind the desk barely care if you are happy or not. We stay in many Crowne plazas and we will NEVER return to this one. They even had a make shift gym in an old restaurant? Few machines just chucked in a room expecting guests to be happy with that. Pool temperature freezing too. Overall very poor experience and we didn’t really enjoy our stay. Won’t be back and don’t recommend.
Stayed 5 nights in Sep 2024

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay, clean, spacious and pleasant staff.
Stayed 2 nights in Oct 2024

10/10 Excellent

Fahina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my short stay here. It was the perfect place for me and my partner. The restaurant upstairs Sooooo PERRRFFECCCCTTT! Convenient location.
Stayed 1 night in Sep 2024

2/10 Terrible

Joakim

Liked: Cleanliness
Disliked: Property conditions & facilities
Improve time of check in and out just extend it
Stayed 1 night in Sep 2024

10/10 Excellent

kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved our holiday
absolutely loved staying with u guys will definitely be coming back the pool and the spa were perfect and walking distance to the beach as well as transport to cavill Avenue
Stayed 4 nights in Sep 2024

10/10 Excellent

Stefanos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location,exceptional staff,cleanliness,restaurants on-site to cater for the fussiest of eaters,buffet breakfast second to none!
Stayed 7 nights in Sep 2024

8/10 Good

Marion

Stayed 1 night in Aug 2024

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff fantastic, room clean. Just make sure you allow for parking charge of $20 a day if you have a car.
Stayed 6 nights in Sep 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Really nice hotel and spacious room. Perhaps could do with a little updating but overall great location, nice staff and nice place to stay
Stayed 2 nights in Sep 2024