8/10 Good
Ronan
Traveled with partner
Apr 20, 2025
Liked: Cleanliness, amenities, property conditions & facilities
We stayed one night here. The hotel looks and feels amazing - how grand it looks the minute you step into the lobby. The rooms are incredibly nice - particularly the bathroom! Unfortunately, we had one particular experience that almost completely ruined this for us.
We were in our room watching TV at 10pm. The TV is built into a mirror that looks amazing, however, we only had the volume at a level that we could barely understand even if we stayed silent. At this time we had someone knocking at our door. Because they didn't announce who they were we didn't open the door. This persisted for 3 knocks and then it stopped. 3 minutes later our room telephone rings and it's the reception. They tell us we've had a noise complaint from the room next to us and they ask us to turn the TV down. We obliged but we immediately felt incredibly uncomfortable. We could barely hear our own TV and if we had just got a noice complaint, how loud can we actually talk in our own room? I was also not impressed with how the person working didn't think to announce who they were when knocking.
I went down to reception and told them how uncomfortable we now were in our room and I had asked if we could move rooms. To the credit of the receptionist, they immediately moved us and quickly apologised, then informing me that our rooms TV recently had some work done to it and the sound proofing behind the TV had not been installed by the engineer, so all the TV noise was likely going into the next room.
Ronan
Stayed 1 night in Apr 2025
