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Best Western Tower West Lodge

3.0 star property

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Photo gallery for Best Western Tower West Lodge

Daily buffet breakfast for a fee
Lobby
Indoor pool, sun loungers
1 bedroom, individually decorated, individually furnished, desk
Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, individually decorated, individually furnished, desk

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • Breakfast available
  • Pool
  • Room service
  • Pet friendly

Explore the area

Map
109 N Hwy 14/16, Gillette, WY, 82716
  • Rockpile Museum
    ‪15 min walk‬
  • Bicentennial Park
    ‪2 min drive‬
  • CAM-PLEX Multi-Event Facilities
    ‪8 min drive‬
  • Gillette, WY (GCC-Campbell County)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Smoking

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Smoking

  • 388 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking

  • 387 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 780 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 780 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Smoking

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

  • 390 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Smoking (Pet Friendly)

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Pool View

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking, Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 390 sq ft
  • Sleeps 2
  • 1 Queen Bed

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Bathtub

  • 390 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Tower West Lodge

3-star Gillette hotel with 1 restaurants, connected to the convention center
Along with an indoor pool, this hotel has a restaurant and a fitness center. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite.
Best Western Tower West Lodge offers 190 air-conditioned accommodations with video-game consoles and coffee/tea makers. Each accommodation is individually furnished and decorated. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

Premium satellite television is provided. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an indoor pool, Best Western Tower West Lodge provides a hot tub and a fitness center. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink.

Business-related amenities at this 3-star property consist of a 24-hour business center and meeting rooms. This family-friendly hotel also offers an arcade/game room, multilingual staff, and gift shops/newsstands.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
Silver Creek Steakhouse - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, Filipino, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Onsite parking available only on request
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 5 to 15 for adults and USD 2.50 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Silver Creek Steakhouse

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • High-pile carpet in room
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6 AM
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 5 to 15 for adults, and USD 2.50 to 10 for children
  • Pet fee: USD 20 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Tower
Best Western Tower West Lodge
Best Western Tower West Lodge Gillette
Best Western Tower West Lodge Hotel
Best Western Tower West Lodge Hotel Gillette
Tower West
Best Western Gillette
Best Western Tower West Hotel Gillette
Gillette Best Western
Best Western Tower West Gillette
Best Western Tower West
Best Tower West Gillette
Best Western Tower West Lodge Hotel
Best Western Tower West Lodge Gillette
Best Western Tower West Lodge Hotel Gillette

Best Western Tower West Lodge Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 191 out of 630 reviews
Rating 8 - Good. 229 out of 630 reviews
Rating 6 - Okay. 119 out of 630 reviews
Rating 4 - Poor. 56 out of 630 reviews
Rating 2 - Terrible. 35 out of 630 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a decent place to stay. Nice restaurant, nice lounge. Breakfast is not included in the price... they have a breakfast buffet for 11.99 or you can order off the menu (except Sunday). Buffet has a wide variety of food options. Windows could use a good cleaning. Shower water pressure could knock a small child down (a plus in my book!!). Coffee maker, refrigerator and microwave in room.pool could use a facelift/upgrade byt, definitely usable. Hot tub was ok.
Stayed 1 night in Mar 2025

8/10 Good

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
We liked our stay and will stay again when in Gillette. Staff was great.
Stayed 2 nights in Feb 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Stephanie

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Awful and Misleading

The two things I look for in a hotel are breakfast and a fitness center. This hotel advertises both, but is very misleading. We traveled here with a group of athletes and multiple families contacted the hotel prior to our arrival to make sure these things would be available for our stay. However once we arrived they informed us breakfast would be an additional $12 a person, making each room $50 more a day on top of the previous price. The hotel is clean, but extremely dated and run down, barely worth the original price, not even close to what the breakfast cost would add. On top of that, the breakfast was not even available at all before we had to leave on any of our three mornings. We had to go to a grocery store and prepare meals. The fitness center is also closed and locked before 7am which rendered it unusable for most of our party. As someone who stays in this town many times a year, there are MUCH nicer places for much less. Walls are paper thin, we could hear word for word conversations on both sides of our room. The coffee in the lobby was always empty and the hot water was cold. The front desk staff were not friendly. Overall a terrible stay.
Stayed 3 nights in Feb 2025

2/10 Terrible

Mackenzie

Traveled with family and small children
AWFUL service. Everyone we came in contact was rude, not helpful. We were locked out of our room 4 times during our visit. Acted put out when I needed the key reprogrammed. My room was not restocked with coffee when asked. Then went to the front area to get coffee and both were out. Absolutely not worth the money.
Stayed 2 nights in Feb 2025

10/10 Excellent

Randy

Stayed 1 night in Feb 2025

2/10 Terrible

Kailee

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The building appeared to be very old, we replaced in a non-smoking room that smelled like smoke and requested to move to a different room. They transferred us to a room by housekeeping, and the staff had their personal children there and were extremely loud. The overall hotel looked dirty and would never return to this hotel again.
Stayed 2 nights in Feb 2025

2/10 Terrible

Angie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
N/a
Stayed 2 nights in Feb 2025

6/10 Okay

Riley

Stayed 2 nights in Jan 2025

4/10 Poor

Lauren

Stayed 2 nights in Jan 2025

10/10 Excellent

Chance

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Hailey

Liked: Staff & service
Disliked: Cleanliness
It was pretty nice a little bit of hair on my bed
Stayed 1 night in Dec 2024

6/10 Okay

Denise

Liked: Staff & service
Stayed 1 night in Jan 2025

8/10 Good

Martin

It was in between my 2 daughters houses
Stayed 1 night in Dec 2024

6/10 Okay

Bradley

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The breakfast is not included. The heat in the room is very slow to respond. I checked in at 10pm and turned the heat from 62 up to 70 the room didn’t get warmed up until 4am.
Stayed 1 night in Nov 2024

10/10 Excellent

Suzanne

Stayed 1 night in Nov 2024

8/10 Good

Luke

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

ROBIN

Disliked: Staff & service

Not good customer service

When checking in found out that the room I had reserved which was 2 queen beds had been given away and they only had a king room and we had 4 people in our group. The only thing the reception girl would stay was sorry not much else we can do this is the only room available. Then our room was next to the maids room and they had Mexican music blaring at 6:00 in the morning when called to the front desk to complain was told they would take care of but never did.
Stayed 1 night in Oct 2024

8/10 Good

Kelly

Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms clean, front desk staff very helpful and friendly, arrived late and entrances hard to find.
Stayed 1 night in Sep 2024

8/10 Good

Stacie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel in a convenient location. Our room was clean and comfortable and I slept really well. Bed was very comfortable. I would definitely stay here again
Stayed 1 night in Sep 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Robert

Pleasant
Stayed 1 night in Sep 2024

6/10 Okay

DONNA

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Aug 2024

10/10 Excellent

Mike

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful cozy rooms with on property dining
Stayed 1 night in Aug 2024

10/10 Excellent

Kameron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean great staff
Stayed 3 nights in Aug 2024