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Serena Inn & Suites - Sundance

2.5 star property

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Photo gallery for Serena Inn & Suites - Sundance

Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi
Indoor spa tub
Meeting facility
Reception
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Pet friendly
  • Housekeeping
  • Laundry
$118
includes taxes & fees
Sep 28 - Sep 29

Explore the area

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2719 E Cleveland Street, Sundance, WY, 82729
  • Washington Park
    ‪3 min drive‬
  • Clarenbach Memorial Park
    ‪3 min drive‬
  • Sundance Square
    ‪3 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Room, 2 Queen Beds

8.8 out of 10
Excellent
(88 reviews)
  • 178 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed

8.6 out of 10
Excellent
(23 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room

Desk, blackout drapes, iron/ironing board, free WiFi

Room

8.0 out of 10
Very good
(18 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Ground Floor

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Ground Floor

  • Sleeps 3
  • 1 King Bed

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About this property

Serena Inn & Suites - Sundance

Sundance hotel close to Washington Park
An indoor pool, a 24-hour business center, and laundry facilities are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out, and a TV in a common area.
Serena Inn & Suites - Sundance offers 44 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Sundance hotel provides complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

Wired and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. A complimentary breakfast is offered each morning. This business-friendly hotel also offers an indoor pool, a vending machine, and laundry facilities. Onsite self parking is complimentary.

Serena Inn & Suites - Sundance is a smoke-free property.

A complimentary continental breakfast is served each morning between 6 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
An off-leash area is available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision

Property is also known as

Best Western Inn Sundance
Best Western Sundance
Best Western Hotel Sundance
Sundance Best Western
Serena Inn Suites
Serena Inn Suites Sundance
Serena Inn & Suites Sundance
Best Western Inn At Sundance
Serena Inn & Suites - Sundance Hotel
Serena Inn & Suites - Sundance Sundance
Serena Inn & Suites - Sundance Hotel Sundance

Reviews

Serena Inn & Suites - Sundance Reviews

8.4

Very Good

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 488 out of 1010 reviews
Rating 8 - Good. 297 out of 1010 reviews
Rating 6 - Okay. 138 out of 1010 reviews
Rating 4 - Poor. 53 out of 1010 reviews
Rating 2 - Terrible. 34 out of 1010 reviews

Reviews

6/10 Okay

Kelly

Liked: Staff & service
Disliked: Amenities
The hotel I guess was previously a Best Western. Hence on Google maps it says permanently closed. It’s not closed. Older facility but the new owners are working on it. There was evidence of new AC units going in which was needed because our started squealing in the middle of the night. Finally we turned it off and went back to sleep but it was warm. No elevator. Room was clean but older. Staff nice. Breakfast very limited but coffee was good.
Stayed 1 night in Jun 2025

6/10 Okay

Tessa

Traveled with partner
Liked: Cleanliness
It was an okay stay, I was kind of bummed out on breakfast options.
Stayed 1 night in Jun 2025

10/10 Excellent

Ram

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for us😀.
Stayed 1 night in Jun 2025

10/10 Excellent

Kate

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 2 nights in Jun 2025

8/10 Good

Jeff

Stayed 2 nights in Jun 2025

6/10 Okay

Loren

Traveled with partner
Liked: Cleanliness, amenities
Room was clean but one of beds looked like a horse had been sleeping in it. It was so warn out that we couldn't use it. Thankfully there were only 2 of us and we used the other bed. Shower was good, breakfast was good. Price was good. I would stay again if they had new beds.
Stayed 2 nights in Jun 2025

10/10 Excellent

Misty

Liked: Cleanliness
Stayed 1 night in Jun 2025

6/10 Okay

Sweet

Traveled with group
We were on a long road trip and booked this property for the location and amenities. Upon check in found out that the pool and hot tub was in operational. Main reason for selecting this property. Staff apologized and noted that Expedia website information was incorrect. Hot tub has not been working for a couple of years.
Stayed 1 night in Jun 2025

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Second stay here and enjoyed it just as much. The staff at the front desk was very kind and accommodating for my needs as a senior with walking issues. I got well rested in a comfortable bed and clean room. The tv and microwave and fridge were perfect for my needs. If I travel thru here again I would choose rhis place again.
Stayed 2 nights in Jun 2025

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice, staff was helpful. The pool was closed, which we didn't know ahead of time. The bed was uncomfortable.
Stayed 1 night in Jun 2025

8/10 Good

Richard, Kentfield

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2025

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Management was very friendly
Stayed 1 night in Jun 2025

10/10 Excellent

MYUNGCHEOL, Chapel Hill

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2025

2/10 Terrible

Kayla

This property no longer exist and I feel like I should be remembered or compensated for my troubles.
Stayed 1 night in Jun 2025

6/10 Okay

Austin D

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness

TICKS IN THE ROOM

Check in was quick and within 5 minutes of check-in, we found ticks in the room. We told the manager and he gave us a different room. But we were still paranoid. As others have mentioned, pool and bathtub were both closed.
Stayed 1 night in Jun 2025

6/10 Okay

Gary

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Pleasant staff. Clean. Pool was closed for maintenance. Breakfast could use some attention. Only thing hot besides the coffee was the gravy. (And the toast)
Stayed 1 night in Jun 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. I had accessible room as at 70 yrs needing a walker ease getting into tub important. Lots of support rails and a chair for shower if needed. Ice machine close as was the lobby.
Stayed 1 night in Jun 2025

6/10 Okay

PAUL

Liked: Cleanliness, property conditions & facilities, room comfort
The room was clean and comfortable, The pool and hot tub were empty, out of service. There's no elevator and the breakfast offered no eggs, bacon, or sausage.
Stayed 1 night in Jun 2025

8/10 Good

Narissa

Traveled with family
Very friendly staff, place is old and as clean as can be expected
Stayed 1 night in Jun 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
The lady checking us in, was very friendly and helpful.
Stayed 1 night in Jun 2025

8/10 Good

Vicki

Liked: Cleanliness, property conditions & facilities
Basic hotel for a quick place to sleep. The front desk was very nice at check in and check out. The breakfast buffet was decent with several choices.
Stayed 1 night in Jun 2025

10/10 Excellent

Bless

Stayed 1 night in Jun 2025

6/10 Okay

Judi

Traveled with partner
Liked: Cleanliness
The staff was nice, the property was clean and it was quiet. The bed was a cheap thin mattress, not much better then sleeping on a floor. There was some plaster missing in the shower. The breakfast was horrible and the INDOOR pool was closed for the season. Place needs upgrading!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are big and clean. Staff friendly and helpful. Pool was closed tho but other than that everything is excellent, would definitely stay here again!
Stayed 1 night in Jun 2025