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Serena Inn & Suites - Sundance

2.5 star property

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Photo gallery for Serena Inn & Suites - Sundance

Room, 2 Queen Beds | 1 bedroom, desk, blackout drapes, iron/ironing board
Front of property
Reception
Free daily continental breakfast
Indoor spa tub

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • 24/7 front desk
  • Breakfast included
  • Pet friendly
  • Pool
  • Housekeeping

Explore the area

Map
2719 E Cleveland Street, Sundance, WY, 82729
  • Washington Park
    ‪3 min drive‬
  • Clarenbach Memorial Park
    ‪3 min drive‬
  • Devils Tower National Monument
    ‪36 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | 1 bedroom, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds

  • 178 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room

1 bedroom, desk, blackout drapes, iron/ironing board

Room

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Ground Floor

1 bedroom, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Ground Floor

  • Sleeps 3
  • 1 King Bed

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About this property

Serena Inn & Suites - Sundance

Sundance hotel close to Washington Park
Along with an indoor pool, this smoke-free hotel has a 24-hour business center and a hot tub. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite.
Serena Inn & Suites - Sundance offers 44 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Sundance hotel provides complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a hot tub are on site.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

Serena Inn & Suites - Sundance features an indoor pool and a hot tub. Wired and wireless Internet access is complimentary. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, laundry facilities, and express check-out. Onsite self parking is complimentary.

Serena Inn & Suites - Sundance is a smoke-free property.

A complimentary continental breakfast is served each morning between 6 AM and 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Outdoors

  • In the mountains
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 25 to March 31:
  • Hot tub
  • Swimming pool
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Indoor pool
  • Hot tub
The following facilities are closed on Saturday and Sunday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
An off-leash area is available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision

Property is also known as

Best Western Inn Sundance
Best Western Sundance
Best Western Hotel Sundance
Sundance Best Western
Serena Inn Suites
Serena Inn Suites Sundance
Serena Inn & Suites Sundance
Best Western Inn At Sundance
Serena Inn & Suites - Sundance Hotel
Serena Inn & Suites - Sundance Sundance
Serena Inn & Suites - Sundance Hotel Sundance

Serena Inn & Suites - Sundance Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 450 out of 924 reviews
Rating 8 - Good. 282 out of 924 reviews
Rating 6 - Okay. 115 out of 924 reviews
Rating 4 - Poor. 46 out of 924 reviews
Rating 2 - Terrible. 31 out of 924 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Manford

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Feb 2025

6/10 Okay

Kimberlie

Liked: Staff & service
Disliked: Cleanliness
There's were trash under the beds pop cans , etc . The host was very friendly and helpful .
Stayed 1 night in Feb 2025

10/10 Excellent

Lucretia

Liked: Staff & service

Small town charm

For a small town establishment, it was a great place to stay Would stay again if in the area
Stayed 2 nights in Jan 2025

8/10 Good

Jesse

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Jessica

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Na
Stayed 2 nights in Jan 2025

6/10 Okay

Kenika

Stayed 3 nights in Dec 2024

6/10 Okay

Vicki, Casper

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a problem with the thermostat in our room. We would set it at 66 but it kept going back to 77. It was a very hot night sleeping. it was too late and we were too tired to deal with maintenance The breakfast was very minimal. The price was right. We will give it another. try on another trip.
Stayed 1 night in Dec 2024

10/10 Excellent

Donovan

Stayed 3 nights in Oct 2024

8/10 Good

Jackie, Shell Knob

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, reasonably priced and basic breakfast.
Stayed 1 night in Oct 2024

6/10 Okay

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very good for one night of my driving trip. Wasn’t happy the hot tub hasn’t worked for yrs and the pools heater went out weeks earlier. It wasn’t that important so it was a convenient place next to the highway. The washer and dryer were old and not as clean as it could have been, but it could have been because of a previous user. I would still stay here again. Close to Sundance and Devils Tower Excellent family owned restaurant near by. Longhorn Saloon. Not the chain. Affordable.😁
Stayed 2 nights in Oct 2024

8/10 Good

Philip

Traveled with partner
Liked: Cleanliness, staff & service
For the money paid for this room - you couldn’t fault it! Have paid triple on this trip for same facilities. It’s not 4 stars but you pay your money you take your choice. Basic, Clean & Functional. Staff helpful & accomodating.
Stayed 1 night in Oct 2024

8/10 Good

Thomas J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Motel was pretty good. Pool was down only dislike
Stayed 1 night in Oct 2024

10/10 Excellent

Rikki

Stayed 1 night in Sep 2024

10/10 Excellent

Carol

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had everything we needed to feel comfortable and safe. The staff was very considerate, and the breakfast had everything we wanted. I wish all motels were as pleasant to stay in as this one.
Stayed 2 nights in Oct 2024

10/10 Excellent

elaine

Stayed 1 night in Sep 2024

6/10 Okay

Sarah

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The bed was way too soft for two people to sleep on unless they really love cuddling. And we paid extra for this reservation instead of going with another cheaper hotel, because there was a pool and hot tub ... just to find out that the hot tub is broken and the pool is out of order. If I'd have known that, I would've saved some money and gone with a cheaper stay. Wouldn't stay there again!
Stayed 2 nights in Oct 2024

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and Clean

Very comfortable and clean. No elevator and a very minimal breakfast.
Stayed 1 night in Oct 2024

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were very nice. Lady with braid that did breakfast was very friendly and full of information. Saw places that we would not have known about.
Stayed 3 nights in Sep 2024

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced, friendly staff. A bit outdated but clean and well kept. Small town vibe, felt very safe.
Stayed 1 night in Sep 2024

10/10 Excellent

William

Stayed 1 night in Sep 2024

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a bunch of red and black beetle like bugs in it because the windows did not seal. My wife went to the front desk and they said oh well. My wife was bitten by a dog protecting our dog that had his harness and leash on and the other dog was not on a leash inside the building !!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Tami

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet and the help was awesome.
Stayed 1 night in Sep 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Peteria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel because it had a hot tub. When we arrived the hot tub wasn’t working and was closed.
Stayed 2 nights in Sep 2024