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Vouk Hotel Suites

4.0 star property

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Photo gallery for Vouk Hotel Suites

Exterior
Breakfast, lunch and dinner served
Lobby
Minibar, in-room safe, blackout drapes, iron/ironing board
Hallway

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Laundry
  • Parking included
  • 24/7 front desk

Explore the area

Map
57-G-3 Mansion One, Jalan Sultan Ahmad Shah, Georgetown, George Town, 10050
  • Gleneagles Penang Medical Centre
    ‪1 min walk‬
  • Gurney Drive
    ‪2 min walk‬
  • Island Hospital
    ‪13 min walk‬
  • Penang (PEN-Penang Intl.)
    ‪32 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed, Partial Sea View - Leisure Only

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Double Room, 1 King Bed, Partial Sea View - Leisure Only

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Partial Sea View - Leisure Only

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Twin Room, Partial Sea View - Leisure Only

  • 301 sq ft
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room - Leisure Only

Superior Double Room - Leisure Only | Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room - Leisure Only

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Bathtub - Leisure Only

Executive Room, 1 King Bed, Bathtub - Leisure Only | Minibar, in-room safe, blackout drapes, iron/ironing board

Executive Room, 1 King Bed, Bathtub - Leisure Only

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, City View - Leisure Only

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Twin Room, City View - Leisure Only

  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

Standard Twin Room

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room - Leisure Only

Superior Twin Room - Leisure Only | Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Twin Room - Leisure Only

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Triple Room - Leisure Only

Deluxe Triple Room - Leisure Only | Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Triple Room - Leisure Only

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Double Room, City View - Leisure Only

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Double Room, City View - Leisure Only

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Cititel Penang

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (676)
The price is $54
per night
$66 total
includes taxes & fees
Feb 22 - Feb 23
Cititel Penang

About this property

Vouk Hotel Suites

4-star hotel in Downtown George Town
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free shopping center shuttle are also provided. Other amenities include a coffee shop/cafe, a business center, and concierge services.
Vouk Hotel Suites offers 231 air-conditioned accommodations with minibars and safes. 42-inch flat-screen televisions come with cable channels.

Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center, 3 meeting rooms, and limo/town car service.

Wireless Internet access is complimentary. This George Town hotel also offers multilingual staff, concierge services, and complimentary newspapers in the lobby. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Vouk Hotel Suites is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Cest Si Bon - This restaurant serves breakfast, lunch, and dinner.
Lobby Lounge - Onsite lobby lounge. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free shopping center shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:00 AM for a fee: MYR 38 for adults and MYR 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cest Si Bon
  • Lobby Lounge

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms
  • Business center

Accessibility

  • No elevator

More

  • 10 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property is not suitable for guests who are required to quarantine, due to the property's communal areas.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 200.00 per stay
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 38.00 for adults and MYR 19.00 for children
  • Airport shuttle fee: MYR 50 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

VOUK HOTEL SUITES Penang
VOUK SUITES Penang
Vouk Hotel Suites George Town
Vouk Hotel Suites
Vouk Suites George Town
Vouk Suites
Vouk Hotel Suites Hotel
Vouk Hotel Suites George Town
Vouk Hotel Suites Hotel George Town

Vouk Hotel Suites Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 171 out of 469 reviews
Rating 8 - Good. 179 out of 469 reviews
Rating 6 - Okay. 76 out of 469 reviews
Rating 4 - Poor. 26 out of 469 reviews
Rating 2 - Terrible. 17 out of 469 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

SAY KEE

Traveled with family
Liked: Staff & service
Likes - Good location, big room, polite and friendly staff, room service to repair the safe and deliver drinking water was prompt Dislikes - kettle base needed to be scrubbed, no bedroom slippers, no face towel, no proper teaspoon only plastic stirrer, carpet at lift lobby needs to be vacummed
Stayed 4 nights in Sep 2024

8/10 Good

Elaine

Liked: Cleanliness
Stayed 3 nights in Aug 2024

6/10 Okay

Yvonne

Stayed 4 nights in Aug 2024

8/10 Good

Giang Beng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Please note: the area around the property is safe at night. However it is a commercial area, so no tourist sights, no history, nothing to see, nothing to do, limited public transportation. You can eat out like in other parts of Penang, so no worries that you'll be forced to take all meals in the hotel. But otherwise is very much a check-in and sleep kind of place.
Stayed 1 night in Jul 2024

10/10 Excellent

Nishant

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
reasonable priced, spacious and comfortable room
Stayed 4 nights in Jul 2024

2/10 Terrible

Puay Sim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the rooms i booked was leaking badly. Another room, i can only usecthe hair dryer each time for leaa than 5 mins. Then i need to wait for 5 mins for haur dryer to work again.
Stayed 1 night in Jul 2024

6/10 Okay

Puay Sim

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

choon cher

Liked: Cleanliness
Prce is cheaper near to where my mum is.. but service has dropped in that towels and shower gels were not replenished automatically but need to ask housekeeping for them for all 3 days, even after making up the room
Stayed 3 nights in Jun 2024

8/10 Good

Ai Hsiang

Traveled with group
Liked: Cleanliness, staff & service
Room was spacious though we can hear the closing of doors, flushing, turning on and off taps. The service staff are extremely courteous and the doorman offered great help in recommending places to visit.
Stayed 2 nights in Jun 2024

4/10 Poor

Hsinying, Toronto

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Although the staff were very nice and friendly, the place was really dirty. I won't be returning unless they improve the cleanliness.
Stayed 4 nights in Feb 2024

4/10 Poor

Jason

Stayed 2 nights in May 2024

10/10 Excellent

Sudeep

Stayed 2 nights in May 2024

10/10 Excellent

Cheah lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

2/10 Terrible

Adrian

Disliked: Cleanliness, amenities, property conditions & facilities
Cockroach on bedroom, yellow stains on shower floor, musky smell
Stayed 1 night in Mar 2024

6/10 Okay

Kim Choy, Shah Alam

Traveled with partner
Liked: Cleanliness, staff & service
The executive suite do need proper maintainent especially the bath tub and water outflow system.
Stayed 1 night in Mar 2024

6/10 Okay

Elvina

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
It’s an older building and outside downtown area. Restaurant in the hotel close early, front desk staff very friendly.
Stayed 2 nights in Feb 2024

10/10 Excellent

dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 3 nights in Feb 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Not a present stay
We have change 3 times.. sound proof horrible.. can hear water hammer sound when someone use the water... Toilet bowl was not properly secured.. last night power trip.. no power for half and hour.. then up floor people jump up and down have to call the front counter
Stayed 6 nights in Jan 2024

4/10 Poor

Mary

Stayed 1 night in Jan 2024

6/10 Okay

CHEE CHON

Traveled with family
Water heater is not working and we have to change room, and upon moving into the new room, similar problem happened on the following night. Bedsheets and towels are stained and yellow. I dont think this hotel is rated as said.
Stayed 4 nights in Dec 2023

6/10 Okay

David

Liked: Room comfort
Disliked: Property conditions & facilities
Good location but hotel/rooms need maintenance.
This is my second time staying at Vouk Hotel in Penang. I am unlikely to stay here again as the maintenance issues seem to be getting worse rather than better, unfortunately. It's not a bad place to stay; the hotel just needs a lot of work. Pros: *Central location to easily access most of Penang's popular areas; walk to Northam night market (5 minute walk), Gurney Drive/Plaza (10-20 minutes walk), and even historic Georgetown (20-30 minutes walk). *Very comfortable bed and linens. *Very spacious room and bathroom. *Great pharmacy and a Starbucks next door. *In-room, secured safe deposit box with customizable digital code. *Large workstation/desk and plenty of cabinet space. Cons: *Found several bugs/roaches in the bathroom, some adults and many babies, and one adult in the main area. *No hot water in the shower or sink the second day. *Needs minor maintenance (damaged wood flooring, inoperable wall light to the left of bed, electrical switch on left of bed sticks out from wall, wallpaper needs to be replaced, etc.) *Wifi is annoying to access, especially with a laptop. Each time you return to the room you need to re-login to the network. *Cash deposit of RM100 required to check in. *Hotel hallways are very dated and need a renovation/upgrade. *Not very quiet; you can easily hear people in the hallway and the adjacent rooms. I suggest getting a room at the far end of the hallway, furthest from the elevator, to minimize noise.
Stayed 2 nights in Dec 2023

6/10 Okay

Pramod

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good location. Room size is good. Lighting in the room inadequate, gloomy. Amenities insufficient. Housekeeping irregular.
Stayed 4 nights in Nov 2023

8/10 Good

Mohd Zambri, Johor Bahru

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Nicholas, Mont kiara

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Room and service was all good, facilities are temporary closed. Overall for a short stay was ok.

6/10 Okay

Jeffrey

Liked: Staff & service
Stayed 13 nights in Oct 2023