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Lexis Suites Penang

5.0 star property

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Photo gallery for Lexis Suites Penang

Executive Pool Suite | Balcony
Premium Pool Suite | Balcony
Premium Pool Suite | Premium bedding, down comforters, minibar, in-room safe
View from room
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Spa
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
28, Jalan Teluk Kumbar, Bayan Lepas, George Town, Penang, 11920
  • Penang International Sports Arena
    ‪8 min drive‬
  • Queensbay Mall
    ‪13 min drive‬
  • Penang Hill
    ‪19 min drive‬
  • Penang (PEN-Penang Intl.)
    ‪12 min drive‬

Room options

View all photos for Executive Pool Suite

Executive Pool Suite | Premium bedding, down comforters, minibar, in-room safe

Executive Pool Suite

10.0 out of 10
Exceptional
(5 reviews)
  • 875 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Premium Pool Suite

Premium Pool Suite | Premium bedding, down comforters, minibar, in-room safe

Premium Pool Suite

8.8 out of 10
Excellent
(6 reviews)
  • 968 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Executive Pool Suite

Premium bedding, down comforters, minibar, in-room safe

Executive Pool Suite

  • Sleeps 4
  • 2 King Beds

View all photos for Premium Pool Suite

Premium bedding, down comforters, minibar, in-room safe

Premium Pool Suite

  • Sleeps 4
  • 2 King Beds

View all photos for Executive pool Suite - SAHUR, BUKA & STAY

Premium bedding, down comforters, minibar, in-room safe

Executive pool Suite - SAHUR, BUKA & STAY

  • Sleeps 4
  • 2 King Beds

View all photos for Premium Pool Suite - SAHUR, BUKA & STAY

Premium bedding, down comforters, minibar, in-room safe

Premium Pool Suite - SAHUR, BUKA & STAY

  • Sleeps 4
  • 2 King Beds

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About this property

Lexis Suites Penang

5-star hotel in Bayan Lepas
Spend the day playing on the beach then return to dine at one of Lexis Suites Penang's 2 restaurants. Housekeeping is available on request.
Lexis Suites Penang offers 222 air-conditioned accommodations with private plunge pools and minibars. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. 47-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
In addition to a children's pool, Lexis Suites Penang provides an outdoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

A business center is on site at this 5-star property. This luxury hotel also offers spa services, a terrace, and multilingual staff. Complimentary covered self parking is available on site.

Lexis Suites Penang has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Roselle Coffee House - This restaurant specializes in international cuisine and serves lunch and dinner.
Umi Japanese - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
Satellite Bar - Onsite bar. Reservations are required. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 65 for adults and MYR 35 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Roselle Coffee House
  • Satellite Bar
  • Umi Japanese

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room crib
  • Outdoor pool
  • Private plunge pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center

Outdoors

  • Garden
  • On the beach
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 26 floors
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Locally-owned and organized tours and activities

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 47-inch LCD TV with cable channels
  • Private plunge pool

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 65 for adults and MYR 35 for children
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Lexis Suites Penang Bayan Lepas
Lexis Suites Penang Hotel
Lexis Suites Hotel
Lexis Suites Penang
Lexis Suites
Lexis Suites Penang Hotel George Town
Lexis Suites Penang George Town
Lexis Suites Penang Hotel
Lexis Suites Penang George Town
Lexis Suites Penang Hotel George Town

Lexis Suites Penang Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 372 out of 758 reviews
Rating 8 - Good. 255 out of 758 reviews
Rating 6 - Okay. 85 out of 758 reviews
Rating 4 - Poor. 29 out of 758 reviews
Rating 2 - Terrible. 17 out of 758 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

sharil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to improve on the breakfast. The taste of the food. Make it equal to the hotel star
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Not much on the positive comment, it is just a so so stayed. Need to upgrade and refurbish
Stayed 3 nights in Sep 2024

10/10 Excellent

Haslinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Syariman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the views
Plung pool on balcony and views along coastline are amazing. The size of the suite is huge. Food in restaurant was lovely. Not much to do in local area but bus shops outside, which also goes to airport and Georgetown. Buffet breakfast was fantastic. Everything from Dimsum, eggs station, cereal, fruit and Danish treats. Definitely would stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

Mohd Nor Iskandar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jul 2024

10/10 Excellent

Adnaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private swimming pool on the balcony
Hotel is located very close to the airport which was convenient. Not much around near the hotel however, we didn't adventure out so didn't bother us. We had our own private pool on the balcony plus a private steam room which was the main reason we booked. Breakfast buffet had many options and was continuously topped up. They even had ice cream which was unique. Would come again and would recommend to others, especially if you want a private pool to yourself.
Stayed 1 night in Jul 2024

6/10 Okay

Ralph Monica

We stayed in the Lexis Suites Penang Premium Suite for three nights and had the worst experience on the third night because there was a power outage from 11.30pm to 5.30am, we didn't know how to charge our gadgets or pack our belongings because there was only an emergency light available in our room, and we couldn't sleep because the room was extremely hot and we had an early flight. We had breakfast at 6.30am, the elevator jerked on our way to the restaurant due to electric problems and while having breakfast there was a power outage again. Upon check-out, the front office staff had no idea how to handle the situation and simply informed us that management will contact us, it had been days, but we had not heard from them. We applaud Firdaus or Fifi at the Roselle restaurant for being really accommodating and pleasant, checking on the quality of the dinner course, and being very nice and considerate of our feedback. He exceeds customer satisfaction and deserves a promotion and raise.
Stayed 3 nights in Jul 2024

8/10 Good

Da'Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to beach
Stayed 2 nights in Jul 2024

10/10 Excellent

Syariman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really friendly. The room was really clean and very well maintained. The housekeeping staff did their cleaning very well. The pool water was very very clean and the private in-room sauna worked well. The breakfast buffet had a very good spread, but were generally a bit sweet for us. The young chinese lady made excellent omelettes. Ivan and the front desk team were very patient, understanding and welcoming. Special mention goes to the the bartender at the satellite restaurant and bar during the evening to closure shift on Saturday and Sunday. He was always so polite and smiling. We would strongly recommend and consider to stay at Lexis Penang again.
Stayed 3 nights in Jul 2024

8/10 Good

SIP BOEY, Balakong

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

8/10 Good

Paul, Markham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice room
Stayed 2 nights in May 2024

10/10 Excellent

G SELVAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed 2days Stay at Lexis Penang. Only one thing that no smart tv.
Stayed 2 nights in May 2024

8/10 Good

Mahmoud

Stayed 3 nights in Apr 2024

10/10 Excellent

sungju

Business traveler
Liked: Staff & service
Stayed 7 nights in Mar 2024

10/10 Excellent

Jeline

Stayed 2 nights in Mar 2024

2/10 Terrible

THUAN CHONG, TAIPING

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
1.Checked in process too slow 2. Booked for 4 person breakfast, but only provide 2 person for free and another 2 must paid 3. Non stop disturbance from the register counter staff calling to room and keep repeating the breakfast issue 4. Not recommended
Stayed 1 night in Mar 2024

8/10 Good

Julie Siew Ai

Stayed 2 nights in Feb 2024

6/10 Okay

Mohib

Traveled with partner
Disliked: Staff & service, property conditions & facilities
When we got to the room after they reluctantly upgraded us to the sea vie room we found the safe was not working and the sink in the toilet was cracked and leaking. I informed the reception on 3 occasions and was told we will get it sorted today but today never came. Very disappointed with the service from reception and front desk. However the service from the catering and breakfast was excellent and they even made us a take away box on day of checkout as we were checking out at 4am. Hotel looks wear and tear and could do with upgrading and is in the middle of nowhere
Stayed 4 nights in Feb 2024

2/10 Terrible

Irina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible location, misleading information and pictures on website! It’s no beach it’s a sea shore with rubbish around , it’s no choice off restaurant , cafes or grocery store. It’s 45 minutes to city. Hotel provides shuttle one way and you need to be requested in advance.
Stayed 3 nights in Feb 2024

10/10 Excellent

Pulok

Stayed 3 nights in Dec 2023

2/10 Terrible

Imaduddin

Stayed 5 nights in Dec 2023

4/10 Poor

Atiff

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is my fourth time staying in this hotel.Unfortunatelt during this staycation it becoming worse than me perfect stay before this. As i arrived,i didn't noticed that u need to pay for outside parking.This bloody fat girl come to me and asking for RM20.I refuse to pay and told her that I will park inside the hotel carpark.Somehow she refuse and asking me to pay just because she already write the receipt.What a bad first impression as I just arrived. Another thing that make me disappointed with the cafe staff.Like another hotel,if your plate is empty,the cafe staff will asked you politely to take your plate.Well,its not happening in this luxury hotel.I have to pick up my own plate and put it on the waste trolley,these two cafe staff(a guy and girl) not doing their job properly.Please provide training for your cafe staff. This time I rate this hotel as POOR due to this bad service.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Traveled with group
Nothing fantastic actually.
We reached the hotel at 1.30pm, merely 30-min before the check-in time, and our room wasn't occupied. But we were put on hold till 2pm for check-in.
Stayed 2 nights in Oct 2023

10/10 Excellent

Noor Azima

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went as a couple to relax. From check in to check out, the staff was friendly and attentive. Food for the room service was delicious too. The room and sea view was superb although it was hazy. Couldn’t ask for more.
Stayed 2 nights in Oct 2023