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Hard Rock Hotel Penang

5.0 star property

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Photo gallery for Hard Rock Hotel Penang

1 bedroom, minibar, in-room safe, desk
Couples treatment rooms, hot tub, body treatments, aromatherapy
1 bedroom, minibar, in-room safe, desk
Executive lounge
Hillview Deluxe Room | Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Pool
  • Bar
  • Breakfast available
  • Housekeeping
  • Free WiFi

Explore the area

Map
Batu Ferringhi Beach, George Town, Penang, 11100
  • Ferringgi Beach
    ‪8 min walk‬
  • ESCAPE Adventureplay
    ‪54 min walk‬
  • Penang Hill
    ‪168 min walk‬
  • Penang (PEN-Penang Intl.)
    ‪58 min drive‬

Room options

View all photos for Seaview Deluxe Room

1 bedroom, minibar, in-room safe, desk

Seaview Deluxe Room

  • 376 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Rock Royalty Seaview Deluxe

1 bedroom, minibar, in-room safe, desk

Rock Royalty Seaview Deluxe

  • 376 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Poolview Deluxe Room

Poolview Deluxe Room | 1 bedroom, minibar, in-room safe, desk

Poolview Deluxe Room

  • 376 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Lagoon Deluxe Room

Lagoon Deluxe Room | View from room

Lagoon Deluxe Room

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Roxity Kids Suite

Roxity Kids Suite | 1 bedroom, minibar, in-room safe, desk

Roxity Kids Suite

  • 441 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Studio Suite, 1 King Bed, Sea View

Studio Suite, 1 King Bed, Sea View | 1 bedroom, minibar, in-room safe, desk

Studio Suite, 1 King Bed, Sea View

  • 570 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Hillview Deluxe Room

Hillview Deluxe Room | 1 bedroom, minibar, in-room safe, desk

Hillview Deluxe Room

  • 312 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Terrace

Deluxe Room, Terrace | 1 bedroom, minibar, in-room safe, desk

Deluxe Room, Terrace

  • 624 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room With Poolview

1 bedroom, minibar, in-room safe, desk

Deluxe Room With Poolview

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Rock Royalty Seaview Deluxe Room

1 bedroom, minibar, in-room safe, desk

Rock Royalty Seaview Deluxe Room

  • Sleeps 3
  • 1 King Bed

View all photos for Seaview Deluxe Room with Terrace

1 bedroom, minibar, in-room safe, desk

Seaview Deluxe Room with Terrace

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Seaview Studio Suite

1 bedroom, minibar, in-room safe, desk

Seaview Studio Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Roxity Kids Suite

1 bedroom, minibar, in-room safe, desk

Roxity Kids Suite

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Seaview Deluxe Room

1 bedroom, minibar, in-room safe, desk

Seaview Deluxe Room

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Hillview Deluxe Room

1 bedroom, minibar, in-room safe, desk

Hillview Deluxe Room

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Lagoon Deluxe Room

1 bedroom, minibar, in-room safe, desk

Lagoon Deluxe Room

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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About this property

Hard Rock Hotel Penang

5-star George Town resort walkable to Ferringgi Beach
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Penang's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.
Hard Rock Hotel Penang offers 250 air-conditioned accommodations with minibars and safes. 50-inch LED televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A health club and a complimentary water park with waterslides are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock Spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Penang like a complimentary water park and a complimentary children's club.

Dining is available at one of the resort's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges, a beach bar, and a poolside bar. Wired and wireless Internet access is complimentary. This luxury resort also offers an outdoor pool, a children's pool, and a health club. Complimentary self parking is available on site.

Hard Rock Hotel Penang has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Starz Diner - This restaurant specializes in Asian cuisine and serves breakfast and dinner. A children's menu is available.
Pizzeria - This poolside restaurant specializes in Italian cuisine and serves lunch, dinner, and light fare. Open daily.
Hard Rock Cafe Penang - This café specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Lobby Bar - Onsite lobby lounge. Open daily.
24-hour room service is available.

Languages

English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 6:30 AM to 11:00 AM for a fee: MYR 56 for adults and MYR 28 for children
  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Hard Rock Cafe Penang
  • Lobby Bar
  • Pizzeria
  • Starz Diner

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Nightclub
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LED TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 188.8 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 56 for adults and MYR 28 for children
  • Rollaway bed fee: MYR 188.8 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's Kids Club is open only to children ages 4-12 years old.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hard Rock Hotel Penang
Hard Rock Hotel Penang George Town
Penang Hard Rock Hotel
Hard Rock Penang George Town
Hard Rock Hotel Penang Batu Ferringhi
Hard Rock Hotel Penang Resort
Hard Rock Hotel Penang George Town
Hard Rock Hotel Penang Resort George Town

Hard Rock Hotel Penang Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 478 out of 1001 reviews
Rating 8 - Good. 380 out of 1001 reviews
Rating 6 - Okay. 95 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 22 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yee Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Barathi Tahsan

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very pleasant, it was cozy and clean. Breakfast was excellent and incredibly varied. The hotel team has always been friendly, patient and helpful.
Stayed 2 nights in Oct 2024

8/10 Good

chong shee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool.
Stayed 1 night in Sep 2024

8/10 Good

Po kiu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For safety, Suggest fixing handrails in the bathroom and shower room Also provide plastic non slippery bath mat in the shower room
Stayed 3 nights in Aug 2024

10/10 Excellent

Amanda

Stayed 3 nights in Jul 2024

10/10 Excellent

Ram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Hamzah

Traveled with partner
O
Stayed 2 nights in Jun 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
A bit noisy for our taste. Enjoyed the proximity to Penang National Park, Escape, and Entopia.
Stayed 4 nights in Apr 2024

4/10 Poor

Mehdi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location.
Stayed 2 nights in Mar 2024

8/10 Good

Robert

Liked: Room comfort
Potentially could be better.
The Hard Rock hotel Penang is starting to show its age. Overall is a good hotel that needs a lot of maintenance in the rooms and swimming pool. Staff were brilliant and with the exception of breakfast was really good. Breakfast tends to cater more for Asian guests, beef bacon or turkey ham just doesn’t cut it.
Stayed 7 nights in Mar 2024

10/10 Excellent

seulki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Edmund

Traveled with family
Liked: Staff & service
The room we were first given was dirty and the door was broken in the bathroom. The hotel moved us to the fartherest room from the entrance making our walk to and from extremely long. The staff tried to make our stay comfortable after that but we were already disappointed. It is a good place for young parents with small children. Pool is very nice and the beach is strange and full of jelly fish.

8/10 Good

Wei Seong

Stayed 2 nights in Feb 2024

10/10 Excellent

David

Stayed 3 nights in Dec 2023

6/10 Okay

DIPANJAN

Traveled with family
Liked: Staff & service
My view is that there are a few areas of improvement Food quality : I think the breakfast spread is very limited and the quality is extremely low. I hope the management can charge some incremental money and improve the quality of food. Overall the food options needs to be bolstered a bit for room dining as well. Having travelled to many countries and having stayed in the best of 5 star hotels to boutique hotels, this is the only hotel where I saw stale fruits being served on multiple days. That’s just simply not acceptable Quality of rooms: needs some refurbishment, looks a bit dated, door safety latch was broken, curtains seem to have some kinda mold in them. On a couple of ocassions in the pool area, they ran out of towels. Staff: staff was helpful and did their job well This feedback is for the people who are in the management roles so that they can look into these areas. Overall I would rate this property as a 3.5-4 star at best and if simply put it has a quite a few yards to cover before it can truly be considered as a 5 star property.
Stayed 6 nights in Dec 2023

10/10 Excellent

Carol

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff counter was awesome and went all the way to help me with the early check in so that my 5 yr old can take her nap as she was getting very cranky.
Stayed 1 night in Dec 2023

4/10 Poor

Cecillia Jane

Liked: Staff & service
Disliked: Property conditions & facilities
Is not what I have expected - especially during breakfast, kids carry drinks around and wet the floor which is dangerous for elderly - but no one clean up. Limited breakfast choices. Not many taxi available as we got to wait for like 8-20 mins to grab a cab.
Stayed 4 nights in Dec 2023

10/10 Excellent

Wan Kasmawati

Traveled with family
Stayed 2 nights in Nov 2023

10/10 Excellent

Pak Yii

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The place is clean and kids friendly
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Service far superior to any other hotel. Great facilities for kids, by far the best in Penang. Rooms where a bit in need of renovation
Stayed 4 nights in Dec 2023

6/10 Okay

Gail

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
This was my second stay at the HRP the first being excellent, but this time around we were disappointed in our room. The bedding had a damp feel to it which was quickly changed by staff. However the room in general felt and smelt damp. May be the hotel is suffering from water damage. Must say it was totally the opposite to our stay 6 months earlier in a different part of the hotel. Hotel is undergoing renovation to entrance foyer which is looking fantastic. Staff are amazing just disappointed in the musky damp condition of the room.
Stayed 1 night in Dec 2023

2/10 Terrible

S Saraswathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Jessebel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely come back here. The hotel has everything- waterpark, swimming pool, resto, cafe and bar. The beach is just outside the gate and there’s a lot of water sports. What we don’t like was the noise due to ongoing renovation. But overall, we had fun specially my 11 year- old son.
Stayed 4 nights in Nov 2023

4/10 Poor

sukhdev

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Extensive Construction work early mornings and at night was very messy and no lobby/foyer to relax in and only one working bar ( by the pool). The pool and rooms were nice.
Stayed 2 nights in Oct 2023