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Shangri-La Golden Sands, Penang

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La Golden Sands, Penang

Restaurant
Exterior
Executive Suite, 1 King Bed, Sea View | Hypo-allergenic bedding, minibar, in-room safe, desk
On the beach, white sand, beach massages, beach volleyball
View from room

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Breakfast available
  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Gym
    Gym
  • Laundry
    Laundry

Explore the area

Map
Jalan Batu Feringgi, George Town, Penang, 11100
  • Ferringgi Beach
    3 min walk
  • Batu Feringghi Night Market
    7 min walk
  • Tropical Spice Garden
    18 min drive
  • Penang (PEN-Penang Intl.)
    52 min drive

Room options

View all photos for Executive Room, 1 King Bed, Sea View

Executive Room, 1 King Bed, Sea View | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Sea View

  • 323 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • 387 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, Sea View

Executive Room, 2 Twin Beds, Sea View | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 2 Twin Beds, Sea View

  • 323 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 2 Twin Beds

  • 387 sq ft
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed, Sea View

Executive Suite, 1 King Bed, Sea View | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed, Sea View

  • 771 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

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Exterior

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4.2 out of 5, Very Good, (783)
The price is $55
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$68 total
includes taxes & fees
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About this property

Shangri-La Golden Sands, Penang

4-star George Town resort walkable to Ferringgi Beach
Spend the day playing on the beach, relaxing by one of Shangri-La Golden Sands, Penang's 2 outdoor swimming pools, or practicing your swing at the onsite golf course.
Shangri-La Golden Sands, Penang offers 387 accommodations, which are accessible via exterior corridors and feature minibars and safes. A pillow menu is available. 43-inch LCD televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and bidets.

This George Town resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 9-hole golf course and enjoy the facilities at the waterpark with waterslides. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a health club.

Children under 4 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Shangri-La Golden Sands, Penang features a golf course, a complimentary water park, and 2 outdoor swimming pools. The resort offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is located on site and wired and wireless Internet access is complimentary.

This 4-star property offers access to a business center, 5 meeting rooms, and limo/town car service. This beach resort also offers a children's pool, a health club, and a library. Guests can use the outdoor pool and health club at a partner property. Complimentary self parking is available on site.

Shangri-La Golden Sands, Penang has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Shangri-La Golden Sands, Penang has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: MYR 79 per person
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 9-hole golf course
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Ecotours
  • Free children's club
  • Free water park
  • Golf lessons
  • Health club
  • Library
  • Mini golf
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Tennis lessons
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free crib
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (71 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1980
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 150 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 79 per person
  • Rollaway bed fee: MYR 150 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Children under 4 years old are not allowed in the swimming pool or health club without adult supervision

Property is also known as

Golden Sands Resort Shangri-La
Golden Sands Resort Shangri-La Penang George Town
Golden Sands Shangri-La
Golden Sands Shangri-La Penang George Town
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Golden Sands Resort by Shangri La
Shangri Golden Sands, Penang
Shangri La Golden Sands Penang
Shangri-La Golden Sands, Penang Resort
Golden Sands Resort by Shangri La Penang
Shangri-La Golden Sands, Penang George Town
Shangri-La Golden Sands, Penang Resort George Town

Shangri-La Golden Sands, Penang Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 422 out of 1013 reviews" "
Rating 8 - Good. 351 out of 1013 reviews" "
Rating 6 - Okay. 138 out of 1013 reviews" "
Rating 4 - Poor. 67 out of 1013 reviews" "
Rating 2 - Terrible. 35 out of 1013 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ibrahim Nouh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Kenichiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend this hotel for leisure. Nice viewing from the room. Close to bus stop, restaurant and convenience store. I haven’t try this hotel’s breakfast. But I would try net time.
Stayed 1 night in Aug 2024

8/10 Good

Nazia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a beautiful property where you can have fun for every age group
Stayed 4 nights in Apr 2024

4/10 Poor

Abdul Hay Akbar

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at the property and the experience was dismal. For a hotel under the Shangri-La umbrella the service was very disappointing. Rooms were dusty and dated (my kids were sneezing from the dust all the time). Hotel services were bad, food orders were always wrong, always overcharging despite having membership and the staff were barely helpful. In the 4/5 days we stayed there we only came across 2 friendly and helpful staff. Only nice thing about the hotel is the pool area and the access to the beach. It’s a pitty as the hotel has so much potential to be one of the best but unfortunately it will not be my in my list of options for my next visit.
Stayed 4 nights in Jul 2024

10/10 Excellent

Sammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay and this is my 2nd time (: , will definitely come back again 😎
Stayed 5 nights in Jul 2024

6/10 Okay

Hiroki

Stayed 1 night in May 2024

10/10 Excellent

Wai Hong

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach Staycation
Good amenities and staffs were friendly. Spend 4 days at the beach and it was very relaxing.
Stayed 1 night in Jul 2024

4/10 Poor

Charmaine

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room was not as advertised and was not suitable for getting restful sleep. We were placed on the 2nd floor with a large diesel generator underneath our window. The window could not be opened but was not sealed shut properly, allowing the generator noise into the room. Towards the evening the smell of paint thinner entered our room and became progressively worse. On informing reception of these issues and requesting another room, we were told that the generator was to supplement the hotel's electricity supply due to it being an old building, and that management had decided to apply wood varnish to the surrounding areas and we could expect the smell to enter the rooms through the air conditioning. No solution was offered other than to check again the following morning for a room change, as no other rooms were available that evening. Based on this we checked out and stayed at an alternative hotel. We were not at all satisfied with the high noise level and the disregard for the health of guests inhaling varnish fumes.
Stayed 2 nights in Jul 2024

10/10 Excellent

Antonio

Stayed 7 nights in Jul 2024

2/10 Terrible

Patricia

Traveled with family
Unhappy experience
I booked a room thinking that I would have breakfast provided as I paid 100ringgit more than the hotel’s quote for the same room type. But I was told that breakfast was not included on checking in. Secondly, though I am a regular user of hotels.com, I was made to wait for hours from 11.am to 2pm to get our rooms. My family was split between two floors. Very disappointed.
Stayed 2 nights in Jul 2024

10/10 Excellent

Boo Keong, SINGAPORE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the facility and service level are really fantastic
Stayed 1 night in Jun 2024

8/10 Good

Hannah

Stayed 2 nights in Jun 2024

8/10 Good

Kok Chua Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good & friendly staff. Very helpful. Nice & clean room. Comfortable room with amenities. Comfortable bed. Good breakfast spread. The beach is easily accessible from the resort. Limited hotel shuttle service.
Stayed 2 nights in Jun 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leng
The facilities are a little old but overall very clean and comfortable. The only shortcoming is there are quite some crows near the pool & sun deck area. The birds are pretty aggressive in picking at food if left unattended. The bird poo is also on the beach chairs and there is a risk of being “hit” by the poo if you are laying down on the beach chairs.
Stayed 3 nights in Jun 2024

8/10 Good

Kai Lin

Stayed 4 nights in Jun 2024

10/10 Excellent

Matthew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with the friendliest staff. So beautiful, lots of things to do on the resort itself. We enjoyed massages, parasailing, and swimming. Also great if you have kids and babies, our wee one loved it. We woke up to monkeys on our balcony and that was such a fun experience. You can also enjoy the harmless monitor lizards roaming around the resort. Lastly, the food and service is incredibly cheap and great quality. Highly recommend the Sigis bar and restaurant on the property. Will definitely come back.
Stayed 5 nights in May 2024

10/10 Excellent

Chris, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely excellent. They were very attentive and friendly. Excellent service quality.
Stayed 2 nights in May 2024

10/10 Excellent

WonSeok

Stayed 2 nights in May 2024

10/10 Excellent

Hong Sum

Liked: Cleanliness, staff & service, property conditions & facilities
The water activities and therapeutic services are great , will definitely re-visit SGL Golden Sands 😎
Stayed 2 nights in Apr 2024

8/10 Good

Eirlys

Stayed 4 nights in Mar 2024

10/10 Excellent

Melissa Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort if you just want somewhere to go to relax. Everyone was really nice Multiple pools to choose from, good food and drinks.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carlie Naomi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. We upgraded to an Executive seaview room and we are glad we did. A great view of the sea and the pool. Breakfasts were good. We loved the pools and the resident lizards. An amazing place for families with young kids with the waterslides on the property. Its also a short walk to the longbeach hawker market and the BoraBora bar! Overall we loved this place. Just a note, we travelled during Ramadan and think it did affect how much was open, esp during the day.
Stayed 7 nights in Mar 2024

8/10 Good

Ralph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very knowledgeable, efficient and friendly throughout the hotel. Check in and check out was a breeze. Transport easy using Grab. Beach is so so but clean.
Stayed 3 nights in Mar 2024

8/10 Good

Rosalinda A

Traveled with family
Liked: Staff & service, property conditions & facilities
This hotel have good location, is convenient
Stayed 2 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024