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East Asia Royale Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for East Asia Royale Hotel

Front of property
Superior Room | Desk, blackout drapes, rollaway beds, free WiFi
Reception
Reception
Desk, blackout drapes, rollaway beds, free WiFi

Reviews

8.0 out of 10

Very good

Popular amenities

  • Room service
  • Laundry
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
National Highway, General Santos, 9500
  • St. Paul Novitiate Park
    3 min walk
  • KCC Mall of Gensan
    8 min walk
  • Caffé Firenzo
    2 min walk
  • General Santos (GES)
    34 min drive

Room options

View all photos for Superior Room

Superior Room | Desk, blackout drapes, rollaway beds, free WiFi

Superior Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Desk, blackout drapes, rollaway beds, free WiFi

Standard Double or Twin Room

  • 215 sq ft
  • Sleeps 2
  • 2 Double Beds

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About this property

East Asia Royale Hotel

3.5-star General Santos hotel with restaurant
This hotel features a restaurant, 24-hour room service, and a business center. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, concierge services, and dry cleaning.
East Asia Royale Hotel offers 102 air-conditioned accommodations with coffee/tea makers and slippers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. Business-related amenities at this 3.5-star property consist of a business center and a meeting room. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This business-friendly hotel also offers tour/ticket assistance, concierge services, and dry cleaning/laundry services. Complimentary self parking is available on site.

East Asia Royale Hotel has designated areas for smoking.

Royal Lounge - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Royal Lounge

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Friday (6:00 AM - midnight)
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PHP 1000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: PHP 300 per person (one-way)
  • Airport shuttle fee per child: PHP 300 (one-way), (from 5 to 12 years old)
  • Rollaway bed fee: PHP 1000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

No pets and no service animals are allowed at this property

Property is also known as

East Asia Royale Hotel General Santos
East Asia Royale Hotel
East Asia Royale General Santos
East Asia Royale
Hotel East Asia Royale
East Asia Royale Hotel General Santos, Philippines
East Asia Royale Hotel Hotel
East Asia Royale Hotel General Santos
East Asia Royale Hotel Hotel General Santos

East Asia Royale Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 31 out of 90 reviews" "
Rating 8 - Good. 36 out of 90 reviews" "
Rating 6 - Okay. 12 out of 90 reviews" "
Rating 4 - Poor. 7 out of 90 reviews" "
Rating 2 - Terrible. 4 out of 90 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Lynie

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Yolly Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

6/10 Okay

Emery

Disliked: Cleanliness, amenities
Food was pretty good, staff was nice, hotel was clean, the hotel just has an insect problem.
Stayed 5 nights in Jul 2024

10/10 Excellent

Haide

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 2 nights in Jun 2024

10/10 Excellent

DANNY D

Stayed 3 nights in Jun 2024

8/10 Good

Cireo

Stayed 1 night in Jan 2024

10/10 Excellent

Elenita

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Alvin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel had great service, and the breakfast each morning was great! But, as far as the rooms… terrible! Bugs, drain was always clogged,,And the hallways didn’t have air conditioning! I’ll never stay here again!
Stayed 5 nights in Nov 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Icebox was broken & had to be replaced
Stayed 1 night in Oct 2023

10/10 Excellent

Richard, Spring

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were amazing. Check-in was a breeze. The young lady was super professional and helped me with all my questions. Check-out was also super smooth. The only thing that I did not like was the breakfast food was cold, like really cold. I read this in previous reviews and thought that they would have corrected this problem. The only way to get hot food is to make your own toast and order an omelette.
Stayed 2 nights in Sep 2023

8/10 Good

Carmelita

Stayed 1 night in Jun 2023

10/10 Excellent

Richard, Spring

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that I did not like was the waiters at breakfast kept flirting with my daughters during their breakfast. Both girls are teenagers and it made them very very uncomfortable. I understand they might be trying to be friendly, but it should not get to the point of making the guests uncomfortable.
Stayed 1 night in May 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the best hotels in GenSan. Excellent value and easy walk to shopping and restaurants. Highly recommended !!
Stayed 1 night in May 2023

6/10 Okay

Stuart

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Couples retreat
Room was not clean, just a little more attention to the cleanliness but the hotel undergoing some renovations but the staff were very helpful and attentive.
Stayed 1 night in May 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very private and quiet
Stayed 7 nights in Feb 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

6/10 Okay

zhernan, SAN FRANCISCO

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
It's an okay hotel. Dated but properly maintained. The room was roomy and clean. Grounds and surroundings also clean. However, the front desk staff needs to all be fired. They lack the most basic manners, to be nice and friendly, to their customers. Replace them all and the hotel's ratings would go up for sure. Hope management is reading this!
Stayed 2 nights in Mar 2022

6/10 Okay

Jose Lorenzo

hot and cold shower not functioning well
Stayed 2 nights in Nov 2021

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay Again
Was wonderful. Staff was excellent. Good Breakfast. Clean room
Stayed 2 nights in Sep 2021

8/10 Good

Arthur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad place to stay
It was nice for a break and appreciated when the electricity went out in the city but we still had power and air condition
Stayed 6 nights in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

4/10 Poor

Kim, Denver, Colorado

Business traveler
Disliked: Staff & service, amenities
The hotel sits on the primary road access going through town. The front desk staff was not accommodating nor helpful when travel plans dictated early departure. As long as you don't change the system, come and go on time, do not need anything; you should be fine. If you are a business traveler, this is not a good hotel to stay in.
Stayed 6 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and customer oriented. Highly recommended to everyone
Stayed 1 night in Feb 2020

4/10 Poor

Justin, Dallas

Traveled with family
Liked: Staff & service
Made a minor mistake for not saying 2 person, which carries a fee if done at the hotel. Was charged extra because of this mistake. Make sure to double check you get this correct- there will be no sympathy at the hotel. If you do 2 people on expedia You will not be charged the Extra. Hotel staff is very nice overall as always- only problem is the hotel is highly dated- needs overall update.
Stayed 2 nights in Dec 2019