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Westgate Smoky Mountain Resort & Water Park

4.0 star property

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Photo gallery for Westgate Smoky Mountain Resort & Water Park

2 outdoor pools
Exterior
Villa, 3 Bedrooms | Private kitchen | Paper towels
Water park
Terrace/patio

Popular amenities

  • Bar
  • 24/7 front desk
  • Spa

Explore the area

Map
Gatlinburg, TN
  • Wild Bear Falls Indoor Water Park
    ‪2 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪3 min drive‬
  • Anakeesta
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪78 min drive‬

Room options

View all photos for Deluxe Villa, 1 Bedroom (2 Full beds)

Paper towels

Deluxe Villa, 1 Bedroom (2 Full beds)

9.4 out of 10
Exceptional
(24 reviews)
  • 839 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Villa, 1 Bedroom

Flat-screen TV

Villa, 1 Bedroom

9.2 out of 10
Wonderful
(34 reviews)
  • 546 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Resort Select)

Desk, laptop workspace, iron/ironing board, free WiFi

Room (Resort Select)

  • 546 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio (Villa)

Paper towels

Studio (Villa)

9.4 out of 10
Exceptional
(50 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Villa, 1 Bedroom (King)

Flat-screen TV

Deluxe Villa, 1 Bedroom (King)

8.6 out of 10
Excellent
(28 reviews)
  • 775 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms

Flat-screen TV

Villa, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 1230 sq ft
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Double Sofa Beds

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Exterior

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

  • Pool
  • Hot Tub
  • Pet friendly
  • Kids pool
4.5 out of 5, Wonderful, (1773)
$125 nightly
The price is $125 total
includes taxes & fees
The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

About this property

Westgate Smoky Mountain Resort & Water Park

4-star Gatlinburg hotel steps from Wild Bear Falls Indoor Water Park
This smoke-free hotel features 3 restaurants, 2 outdoor pools, and a full-service spa. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Westgate Smoky Mountain Resort & Water Park offers 250 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages and Swedish massages. The spa is open daily.
Westgate Smoky Mountain Resort & Water Park features 2 outdoor swimming pools, 2 hot tubs, and a health club. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

A business center is on site at this 4-star property. This Gatlinburg hotel also offers barbecue grills, gift shops/newsstands, and tour/ticket assistance.

Westgate Smoky Mountain Resort & Water Park is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 8:00 AM and 11:00 AM and on weekends between 9:00 AM and 11:00 AM.
Westgate Smoky Mountain Resort & Water Park has 3 restaurants serving lunch and dinner.
Roaring Fork Snack Bar - This café serves light fare only. A children's menu is available. Open daily.
Mountain Top Pool Bar - This bar serves light fare only. Open select days.
The Market Place - Onsite delicatessen. Open daily.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 9:00 AM to 11:00 AM on weekends; USD 10 to 50 per person
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Mountain Top Pool Bar
  • Roaring Fork Snack Bar
  • Southern Comfort
  • The Market Place

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Fitness classes
  • Full-service spa
  • Health club
  • Mini golf
  • Playground

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Picnic area

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Paper towels

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Dryer
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay
  • Resort fee: USD 33.81 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room safe
  • Phone calls
  • Pool access
  • Self parking

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 50 per person
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: water park

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Smoky Mountain Resort Westgate
Smoky Mountain Westgate
Smoky Mountain Westgate Resort
Westgate Mountain Resort
Westgate Mountain Resort Lodge Smoky
Westgate Resort Smoky Mountain
Westgate Smoky
Westgate Smoky Mountain
Westgate Smoky Mountain Resort
Westgate Smoky Resort
Gatlinburg Westgate
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Tennessee
Westgate Smoky Mountain Resort Gatlinburg
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Resort
Westgate Resort Tennessee
Westgate Tennessee
Gatlinburg Westgate
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Resort Water Park
Westgate Smoky Mountain Resort & Water Park Gatlinburg

Westgate Smoky Mountain Resort & Water Park Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 630 out of 1097 reviews
Rating 8 - Good. 195 out of 1097 reviews
Rating 6 - Okay. 130 out of 1097 reviews
Rating 4 - Poor. 72 out of 1097 reviews
Rating 2 - Terrible. 70 out of 1097 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Wanda

Traveled with family and small children
Disliked: Cleanliness
Had to walk to room, no parking, locked gate. trash all over the place outside the room and surrounding area.
Stayed 3 nights in Apr 2025

10/10 Excellent

Janell

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Latifah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was beautiful.
Stayed 3 nights in Feb 2025

8/10 Good

Tina, Mobile

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I came to the resort with my 7 year old grandson. The host gave us a room that we had to park away from and walk up a hill. He had already mentioned bears and all I could think was what am I going to do if I encounter a bear walking up this hill alone with my grandson? I wish he could have put us with a better accessible room. This was the only issue I had with the property. The rooms were perfect and had all of the amenities. My grandson loved the water park and I loved the fact that public transportation did make a stop at the resort.
Stayed 3 nights in Apr 2025

6/10 Okay

Maria

Traveled with family
The room was to small for 5 people.
Stayed 2 nights in Apr 2025

6/10 Okay

Sara

Liked: Cleanliness, property conditions & facilities
Parking to use the amenities was terrible. I get they have shuttles but that takes a long time to go to your unit and back to restaurant or water park. I wouldn’t stay here again Becky this inconvenience. Overall the resort was nice just wish there was more parking options.
Stayed 2 nights in Apr 2025

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a very very awesome experience. The room was very clean the check in service was great crowded but to be expected. I give it a 10 we will be returning back in the future. Water park awesome...
Stayed 1 night in Apr 2025

10/10 Excellent

Lekeya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice 10/10
Stayed 2 nights in Apr 2025

6/10 Okay

Amber

Traveled with family
Liked: Cleanliness, room comfort

Check In Nightmare

Check in process is quite difficult especially if traveling with multiple properties. We asked for rooms to be next to each other and they were unable to accommodate. Our rooms were supposed to have two beds and they also did not. We had one bed and one couch. We were asked to attend a 90 minute meeting with a free breakfast to obtain water park passes for our group. After three hours we politely asked to leave and were met with three very rude staff members that proceeded to insult us for 15 additional minutes.
Stayed 4 nights in Apr 2025

10/10 Excellent

Martha

Liked: Cleanliness, property conditions & facilities
We enjoyed our vacation. We liked the mini golf, playground and water park.
Stayed 4 nights in Apr 2025

10/10 Excellent

Carmina

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place!!!
Stayed 1 night in Apr 2025

10/10 Excellent

Missael

Liked: Cleanliness, property conditions & facilities
Great location near by many activities!
Stayed 3 nights in Apr 2025

10/10 Excellent

Zea

Liked: Cleanliness, property conditions & facilities
Very nice place to stay.
Stayed 2 nights in Apr 2025

8/10 Good

JaSeana

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Other then the tons dog hair in my villa and the sneezing from the dog hair I would revisit this resort again. I'll be sure to ask for a pet free room.
Stayed 3 nights in Apr 2025

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, clean, an ideal location to Gatlinburg or pigeon Forge
Stayed 3 nights in Apr 2025

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Misti

Disliked: Cleanliness
Stayed 3 nights in Apr 2025

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great property! We enjoyed the cleanliness, the indoor water park and the facilities. Our stay was great however please be honest about the length of the timeshare presentation. What was supposed to be 90 minutes turned into 3.5 hours.
Stayed 3 nights in Apr 2025

10/10 Excellent

Zacheus

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, room comfort
Amazing complex everything clean & nice. Staff was always friendly & Helpful
Stayed 1 night in Apr 2025

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really liked the amenities they offered and location was great my family and I enjoyed it so much we ended up with a time share..
Stayed 1 night in Apr 2025

10/10 Excellent

Darci

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Resort was Awesome . Everyone there was extremely sweet and welcoming . Definitely recommend as a place to stay . Only thing is the pull out couch bed is extremely uncomfortable . Other than that I enjoyed my stay . The waterpark was so much fun also and the arcade room!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Dallas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The only issue was checking in. Waiting over an hour with only two people checking guests in was a little ridiculous but overall it's an amazing place.
Stayed 2 nights in Apr 2025

8/10 Good

Jenny

Stayed 2 nights in Apr 2025