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The Resort at Governor's Crossing

3.5 star property

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Photo gallery for The Resort at Governor's Crossing

Exterior
Fridge, microwave, oven, stovetop
55-inch Smart TV with satellite channels, TV
Basic Studio, 1 Queen Bed, Kitchen | 1 bedroom, in-room safe, iron/ironing board, free WiFi
Building design

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Gym
  • Air conditioning

Explore the area

Map
225 Collier Drive, Sevierville, TN, 37862
  • Tanger Outlets
    ‪3 min drive‬
  • Titanic Museum
    ‪3 min drive‬
  • Island at Pigeon Forge
    ‪7 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪50 min drive‬

Room options

View all photos for Basic Studio, 1 Queen Bed, Kitchen

Basic Studio, 1 Queen Bed, Kitchen | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Basic Studio, 1 Queen Bed, Kitchen

  • 400 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Studio, 1 King Bed with Sofa bed, Kitchen

1 bedroom, in-room safe, iron/ironing board, free WiFi

Classic Studio, 1 King Bed with Sofa bed, Kitchen

  • 608 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Condo, 1 Bedroom, Kitchen

55-inch Smart TV with satellite channels, TV

Deluxe Condo, 1 Bedroom, Kitchen

  • 710 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Condo, 2 Bedrooms, Kitchen

55-inch Smart TV with satellite channels, TV

Deluxe Condo, 2 Bedrooms, Kitchen

  • 1064 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Condo, 2 Bedrooms, Kitchen, Pool View (1 King and 2 Queen Beds)

55-inch Smart TV with satellite channels, TV

Deluxe Condo, 2 Bedrooms, Kitchen, Pool View (1 King and 2 Queen Beds)

  • 1064 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Classic Studio, 1 King Bed, Balcony

1 bedroom, in-room safe, iron/ironing board, free WiFi

Classic Studio, 1 King Bed, Balcony

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Studio, 1 King Bed with Sofa bed, Kitchen

1 bedroom, in-room safe, iron/ironing board, free WiFi

Classic Studio, 1 King Bed with Sofa bed, Kitchen

  • 608 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Condo, 1 Bedroom, Kitchen, Pool View

55-inch Smart TV with satellite channels, TV

Deluxe Condo, 1 Bedroom, Kitchen, Pool View

  • 710 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Condo, 2 Bedrooms, Kitchen, Pool View (3 Queen Beds)

55-inch Smart TV with satellite channels, TV

Deluxe Condo, 2 Bedrooms, Kitchen, Pool View (3 Queen Beds)

  • 1064 sq ft
  • Sleeps 8
  • 3 Queen Beds and 1 Queen Sofa Bed

View all photos for Premium Condo, 1 Bedroom, Kitchen

55-inch Smart TV with satellite channels, TV

Premium Condo, 1 Bedroom, Kitchen

  • 710 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Queen Sofa Bed

View all photos for Premium Condo, 2 Bedrooms, Kitchen

55-inch Smart TV with satellite channels, TV

Premium Condo, 2 Bedrooms, Kitchen

  • 1064 sq ft
  • Sleeps 10
  • 2 Queen Beds, 1 Twin Bunk Bed, 1 King Bed and 1 Queen Sofa Bed

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About this property

The Resort at Governor's Crossing

3.5-star Sevierville hotel close to Tanger Outlets
Along with free water park access, this smoke-free hotel has an indoor pool and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a lazy river, a sauna, and a complimentary children's club are onsite. Housekeeping is available on request.
The Resort at Governor's Crossing offers 233 accommodations with safes and coffee/tea makers. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). 55-inch Smart televisions come with satellite channels. Housekeeping is provided on request.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a complimentary water park, a lazy river, a sauna, and a fitness center.

Children under 15 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a complimentary water park, The Resort at Governor's Crossing features a lazy river and a waterslide. Wireless Internet access is complimentary. This Victorian hotel also offers an indoor pool, a children's pool, and a hot tub. Onsite self parking is complimentary.

The Resort at Governor's Crossing is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park
  • Gym
  • Hot tub
  • Indoor pool
  • Lazy river
  • Mini golf
  • Playground
  • Sauna
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Dining table
  • Fenced pool
  • Free children's club
  • Free water park access
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Lazy river
  • Mini golf
  • Playground
  • Pool gate
  • Separate bedroom
  • Waterslide

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 5 floors
  • Banquet hall
  • Built in 2019
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: USD 50
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

The seasonal pool will be open from March 14 to October 19
Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property
Children under 15 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Governor's Crossing
Governor's Crossing Sevierville
Resort Governor's Crossing
Resort Governor's Crossing Sevierville
The At Governor's Crossing
The Resort at Governor's Crossing Hotel
The Resort at Governor's Crossing Sevierville
The Resort at Governor's Crossing Hotel Sevierville

The Resort at Governor's Crossing Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 873 out of 1389 reviews
Rating 8 - Good. 303 out of 1389 reviews
Rating 6 - Okay. 127 out of 1389 reviews
Rating 4 - Poor. 47 out of 1389 reviews
Rating 2 - Terrible. 39 out of 1389 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kendra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, comfortable and fulfilled our purpose
Stayed 2 nights in Jan 2025

10/10 Excellent

Lequita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff amazing
Stayed 3 nights in Jan 2025

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and inside water area was so great for kids.
Stayed 1 night in Dec 2024

8/10 Good

kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Review

Could have been stocked better. No pizza pan or oven pan. No pizza cutter. Clean comfortable room.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved indoor water park. Room had a lot of space and very clean.
Stayed 3 nights in Jan 2025

8/10 Good

LaShaunda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Condo for families! Will not disappoint!

Our favorite place to stay with the kids! When we aren’t in a chalet in the mtns this is our go to! We love the resort activities like the fire pit and s’mores and the outdoor and indoor pool areas which are awesome no matter the weather! The one bedroom deluxe with twin bunks is perfect for the 6 of us. The rooms are always very clean which is a must for me! I also love how you can text with the staff anytime you need anything and they promptly respond.
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service

Dirty room

When we arrived there were dead bugs and lots of hair and debris in the tub and bathroom. The floors did not look clean either.
Stayed 3 nights in Jan 2025

10/10 Excellent

rhonda

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The toddler slide and splash pad is freezing no matter the season. The dumping bucket outside really shouldn't be over the toddler area. It knocks them down and takes their breath. Other than that indoor pool and outdoor pool is great!! Rooms are very clean and stocked nicely.
Stayed 3 nights in Jan 2025

10/10 Excellent

Tamela

Stayed 2 nights in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth it!

Very clean, quiet, great location, staff very attentive
Stayed 3 nights in Jan 2025

2/10 Terrible

Brittany

Stayed 3 nights in Dec 2024

10/10 Excellent

George & Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice but the coffee machine in the room didn't work
Stayed 3 nights in Jan 2025

10/10 Excellent

dulzaida

Liked: Cleanliness, staff & service, property conditions & facilities
Love the place would do it again
Stayed 2 nights in Dec 2024

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is overall okay. The room was nice and had what we needed. The kids enjoyed the indoor pool area. However, the building was partially under construction. Long waits for the one elevator in the building.
Stayed 1 night in Dec 2024

6/10 Okay

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Activities for children
Stayed 3 nights in Jan 2025

8/10 Good

Edward

Traveled with family
Stayed 2 nights in Jan 2025

8/10 Good

Justin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Love this place, only down fall was the kitchen utensils, drippy water in shower and Internet wasn't working on TV. Very clean and nice pool.
Stayed 1 night in Dec 2024

6/10 Okay

Alejandro

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Martha

Stayed 3 nights in Dec 2024

8/10 Good

Rachel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and amenities for the price paid. Great space for larger families. Ample parking , even on a busy week.
Stayed 5 nights in Dec 2024

8/10 Good

Ashley

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Dec 2024

4/10 Poor

Shelby

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Wouldn’t stay here again

Check in went very smoothly. The lady at the front desk was helpful, kind, and informative. We arrived in our room which was spacious and seemed clean, although it did have a bit of an odor. The indoor “water park” isn’t necessarily a water park. If you’re used to wilderness at the smokies, don’t waste your time coming here. You’ll be very disappointed. All of this I could deal with for the price. I cannot, however, deal with rude employees. Our unit was a two bedroom which we were splitting with another couple. The king bed and living area were nice and comfortable, however, the 2nd bedroom was frigid. No matter what we did with the thermostat, that room wouldn’t get warm. I contacted the front desk, and they sent maintenance to the room. The man was kind and agreed that warm air wasn’t coming from the vents in that room. It’s the dead of winter, might I add. He left to get a key to check the unit. When he returned, another female employee came with him. She was not helpful and absolutely rude. She insisted that there was nothing wrong with the unit, and that it was only cool in the room because of the window. Mind you, both bedrooms had large windows. She said they could get us extra blankets, but that’s all they could do. So we just had to freeze for both nights of our stay. I completely understand that things malfunction and go wrong, however, if you’re not willing to make them right, you’re getting a bad review. I frequent this area often, and will not stay here again.
Stayed 2 nights in Jan 2025

8/10 Good

Brady

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kid Heaven

Overall a very enjoyable stay. Beds are firm but not the worst. Best for back sleepers rather than side sleepers. Kitchen well stocked and large space for our family of 7 to spread out. The indoor water area was a hit with the kids who loved the waterslides. If you are planning on staying for more than a couple nights I would advise requesting a room not beside the laundry dropoff, stairs and elevator. Was pretty loud late in the evening and early in the morning. Staff are great and facility is well maintained.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Had to park away from the door and walk a long way to get in while it was cold. Over all everything was great.
Stayed 2 nights in Jan 2025