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The Ramsey Hotel & Convention Center

3.0 star property

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Photo gallery for The Ramsey Hotel & Convention Center

Indoor pool
Interior entrance
Bar (on property)
Exterior
Interior entrance

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Gym
  • Pet friendly

Explore the area

Map
3230 Parkway, Pigeon Forge, TN, 37868
  • Old Mill
    ‪8 min walk‬
  • Patriot Park
    ‪9 min walk‬
  • Pigeon Forge Factory Outlet Mall
    ‪13 min walk‬
  • Gatlinburg, TN (GKT-Gatlinburg - Pigeon Forge)
    ‪13 min drive‬

Room options

View all photos for Deluxe King with Sleeper Sofa

Deluxe King with Sleeper Sofa | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Deluxe King with Sleeper Sofa

  • 330 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for King Bed Mini-Suite with Jacuzzi & Fireplace

King Bed Mini-Suite with Jacuzzi & Fireplace | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

King Bed Mini-Suite with Jacuzzi & Fireplace

  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Family Suite

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Two Bedroom Family Suite

  • Sleeps 8
  • 1 King Bed, 2 Queen Sofa Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Superior King with Sleeper Sofa

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Superior King with Sleeper Sofa

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Single Room, 1 Bedroom, Roll-in Shower, Non Smoking

Single Room, 1 Bedroom, Roll-in Shower, Non Smoking | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Single Room, 1 Bedroom, Roll-in Shower, Non Smoking

  • Sleeps 3
  • 1 Queen Bed

View all photos for Choice Queen with Wet Bar & Sleeper Sofa

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Choice Queen with Wet Bar & Sleeper Sofa

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Queen Accessible with Grab Bar Bathtub

Queen Accessible with Grab Bar Bathtub | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Queen Accessible with Grab Bar Bathtub

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Ramsey Hotel & Convention Center

Pigeon Forge hotel connected to the convention center in Downtown Pigeon Forge
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a conference center, a coffee shop/cafe, and a hot tub are onsite. Housekeeping is available on request.
The Ramsey Hotel & Convention Center offers 206 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Premium cable television is provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 14 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 14 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, The Ramsey Hotel & Convention Center provides a hot tub and a 24-hour fitness center. The hotel offers a coffee shop/cafe. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and 6 meeting rooms. Event facilities measuring 18801 square feet (1747 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in February 2024.

The Ramsey Hotel & Convention Center is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • 24-hour pool access
  • Indoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Fenced pool
  • Free crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 6 meeting rooms
  • Computer station
  • Conference center (18,801 square feet of space)

Outdoors

  • Firepit
  • In a nature reserve
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1982
  • Fireplace in lobby
  • Renovated entire property - February 2024
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests with vehicles towing a trailer must contact the property in advance. Parking for vehicles with trailers is limited to 1 space per room, and trailers cannot exceed 24 feet (7.3 meters) in length. There is a fee of USD 75 (tax not included) for trailer parking. Due to any extenuating circumstances at the time of your stay, trailer parking may be subject to availability.

Renovations and closures

The following facilities are closed on Sunday and Monday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per pet, per night, plus a deposit of USD 250.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 40.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
24-hour pool access
Guests under 14 years old are not allowed in the fitness facility, and guests under 14 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel PIGEON FORGE
Ramsey Hotel Pigeon Forge
PIGEON FORGE Holiday Inn
Holiday Inn Pigeon Forge Hotel Pigeon Forge
Holiday Inn Pigeon Forge Hotel
Ramsey Pigeon Forge
Ramsey Hotel Sevierville
Ramsey Sevierville
Ramsey Hotel
Holiday Inn Pigeon Forge
The Ramsey
The Ramsey & Convention Center
The Ramsey Hotel & Convention Center Hotel
The Ramsey Hotel & Convention Center Pigeon Forge
The Ramsey Hotel & Convention Center Hotel Pigeon Forge

The Ramsey Hotel & Convention Center Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 573 out of 1071 reviews
Rating 8 - Good. 240 out of 1071 reviews
Rating 6 - Okay. 138 out of 1071 reviews
Rating 4 - Poor. 61 out of 1071 reviews
Rating 2 - Terrible. 59 out of 1071 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ramikka

Liked: Cleanliness
Stayed 2 nights in Nov 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2024

2/10 Terrible

Stephanie

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good stay at The Ramsey. Staff is friendly and amenities are good.
Stayed 1 night in Nov 2024

8/10 Good

Ashley

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was okay, and the breakfast buffet was awesome. I wasn't happy that they charged us $75 extra to park with a small trailer.
Stayed 1 night in Nov 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Tosha

Traveled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
It could have been better
The up keep of the building wasn’t the best. My sink drained slowly. And the walls are dirty as well as the fabric on the desk chair.
Stayed 2 nights in Nov 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Lenoir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cold pool
The pool area and the pool was very nice, but the pool water was very cold! Rooms were nice, breakfast bar was great but they were very busy and had a hard time keeping it furnished!
Stayed 1 night in Nov 2024

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Everything was good and told they didn’t charge for service dogs. We actually checked out a day early and was told we needed to contact you for refund for the charge for the “pet” fee. According to them you charged not them due to service dog.
Stayed 5 nights in Nov 2024

10/10 Excellent

Jack

Liked: Staff & service, property conditions & facilities, room comfort
Great!
Stayed 2 nights in Nov 2024

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be staying at this hotel again. Clean, comfortable and convenient location.
Stayed 2 nights in Nov 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel with lots of amenities and very friendly staff!!
Stayed 1 night in Nov 2024

10/10 Excellent

David P

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. The pool was awesome for kids. Loved having the movie night in pool area with popcorn every night. Very cool. Would definitely stay here again!
Stayed 2 nights in Oct 2024

8/10 Good

Kourtney M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Allison

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
For what I expected during check in with the lobby and front desk staff, I was highly disappointed in the stay. Our room was plain and outdated. Our shower head leaked the entire time and had mold growing in the tub area. The fridge was so loud and noisy. Breakfast was absolutely packed, I couldn’t eat anything as I have a black pepper allergy and the eggs and other “hot foods” were caked in black pepper. Staff members advised me to eat something else….the cereal bowls were never available and the waffle makers were either packed with other guests or out of batter/not working. We didn’t even try breakfast the rest of our stay and just spent money elsewhere on good food. The pool/hot tub is 24 hours and there was always people crowding both no matter the time. We stopped at the bar for a drink, got two mixed drinks for $32 AND THEN were told it was cash only as the credit card machine was broken and if we needed cash the ATM around the corner was available ($3 fee). Luckily we had cash on us but feel like this should have been announced upon us sitting down as the bar was not busy at all, we were also overcharged for drinks in our opinion. Plant on walking a lot too! There’s only one set of elevators to get you to the floors as there are no doors with accessible stairs from the other entrances. The front desk told me to reach out to Expedia as we booked through a third party instead of even offering to solve our issues. Will not stay here again!! So much wasted money.
Stayed 3 nights in Oct 2024

10/10 Excellent

Amy, Tazewell

Traveled with family
Liked: Amenities
Very clean and workers super nice. Beautiful lobby and felt safe.
Stayed 1 night in Oct 2024

6/10 Okay

Spring

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Place was cozy and clean but the bed was really bad. There was a big indent in the middle like it wore out or something so we couldn't use one side of the bed.
Stayed 1 night in Oct 2024

10/10 Excellent

Jason

Stayed 2 nights in Oct 2024

10/10 Excellent

Amy

Stayed 2 nights in Oct 2024

6/10 Okay

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds very uncomfortable, other than that everything was good
Stayed 1 night in Oct 2024

10/10 Excellent

Hali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Leandro

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing ✅
Stayed 1 night in Oct 2024

10/10 Excellent

Juli, Coldwater

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staff, Judy was so nice every morning at breakfast!
Stayed 4 nights in Oct 2024

6/10 Okay

Lisa

Liked: Cleanliness
Stayed 2 nights in Oct 2024