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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby
Lobby
Exterior
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Gatlinburg Space Needle
    ‪11 min walk‬
  • SkyPark
    ‪11 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪19 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

  • River view
  • Sleeps 4
  • 1 King Bed

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  • Pool
  • Breakfast included
  • Pet friendly
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3.9 out of 5, Good, (1070)
The price is $93
per night
$114 total
includes taxes & fees
May 15 - May 16
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About this property

SureStay Plus Hotel by Best Western Gatlinburg

Hotel in Downtown Gatlinburg
Along with coffee/tea in a common area, this hotel has a seasonal outdoor pool and a business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area, and a vending machine are onsite. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a seasonal outdoor pool, a vending machine, and coffee/tea in a common area. Limited complimentary onsite parking is available on a first-come, first-served basis.

SureStay Plus Hotel by Best Western Gatlinburg has designated areas for smoking.

A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 10:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 524 out of 1001 reviews
Rating 8 - Good. 263 out of 1001 reviews
Rating 6 - Okay. 113 out of 1001 reviews
Rating 4 - Poor. 49 out of 1001 reviews
Rating 2 - Terrible. 52 out of 1001 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great location. The staff are very friendly and helpful
Stayed 1 night in Jan 2025

10/10 Excellent

emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really big room. Small property but it’s nice that way. Nice breakfast selection and good customer service.
Stayed 2 nights in Jan 2025

10/10 Excellent

chad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel especially being on the river! Staff was very friendly and helpful! Breakfast was the best! Me and family will for sure be staying there again soon
Stayed 7 nights in Jan 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 1 night in Jan 2025

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at this property great location rooms were very spacious
Stayed 1 night in Jan 2025

4/10 Poor

Kerrie

The worker at the front desk who was working both days couldn’t be bothered by anyone. You ask her a question and she was very short like we were bothering her. The rooms were very dirty yet they leave an envelope for tips. Just the bathroom door had disgusting dirt and droppings down the door that could have simply been wiped. The bedding was dirty and the bathroom sink was clogged the whole time
Stayed 2 nights in Jan 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was updated and clean, a little small, but overall nice and right on the river. The staff were very nice and helpful. The property is located on the very end of the main strip just past Ober, just something to note if you plan to walk to attractions or restaurants at the opposite end. We would stay again in the future.
Stayed 1 night in Jan 2025

8/10 Good

Greydis

Liked: Staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2025

10/10 Excellent

Eber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

DAVID

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Super old and dirty
Stayed 7 nights in Dec 2024

10/10 Excellent

Gerardo

Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love this property and will definitely stay again. The room was perfect and the staff was wonderful.
Stayed 1 night in Jan 2025

10/10 Excellent

Sherly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here two nights in a roll, nice clean rooms many breakfast options and friendly staff. 5/5
Stayed 1 night in Jan 2025

8/10 Good

Shawn

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that we had to walk out side of the room to get to the elevator but we also came in the cold months so there I was expecting it to be cold just wish it was blocked it but overall the place was great we had a massive room
Stayed 2 nights in Jan 2025

8/10 Good

Antonia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

China

Traveled with partner
Liked: Property conditions & facilities
beautiful scenery of the river right outside the room
Stayed 1 night in Dec 2024

8/10 Good

Chona

Traveled with family
Liked: Cleanliness, staff & service
It was good… need more choices of breakfast… i lkie ot because i don’t have to park my car at ober mountain tramway it is just 5 minutes walk to ober tramway.
Stayed 2 nights in Jan 2025

6/10 Okay

John

Traveled with family
Disliked: Staff & service
Our stay was good, the parking lot needs cleaning or swept. Trash cans should at both ends on walkways and walkways also swept on a regular. The front desk attendant should have a more professional appearance, shirt and tie. He looked like a maintenance man not a front desk clerk.
Stayed 3 nights in Jan 2025

8/10 Good

Carlos, Mulberry

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay for one night only, I will return if I need to go back.
Stayed 2 nights in Dec 2024

8/10 Good

Jamie

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel was clean, the front desk staff was ok, they did their job but weren’t overly friendly. The hotel needs some maintenance. The breakfast was good. The best thing about this hotel is the location.
Stayed 2 nights in Jan 2025

6/10 Okay

Travis

Traveled with family
Disliked: Property conditions & facilities

Ok room for the price

A lot of things in the room were broken one of the TV's in the room had a broken screen and when I went to the front desk to tell them about it they just said yeah we know the only reason I rate it the way I did is because it was a decent price for the size of the room and it was clean and it is within walking distance to everything. With that being said though I will probably find another place to stay next time around
Stayed 1 night in Dec 2024

6/10 Okay

YOHANDRA

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Harley

Traveled with family
Disliked: Staff & service
Stayed 3 nights in Oct 2024

4/10 Poor

Mayra

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The need to wash the carpets or put something so the smell good. The sofa bed has some stains.
Stayed 2 nights in Dec 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at check in and breakfast were great!
Stayed 1 night in Jan 2025