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Gatlinburg Town Square by Exploria Resorts

2.5 star property

Choose dates to view prices

Photo gallery for Gatlinburg Town Square by Exploria Resorts

Exterior
Indoor pool, seasonal outdoor pool
GTV Studio | Free WiFi, bed sheets
Interior entrance
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Gym
  • Hot Tub
  • Laundry
  • Pool
  • Parking included

Explore the area

Map
515 Historic Nature Trail, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪5 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪16 min walk‬
  • Anakeesta
    ‪16 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪70 min drive‬

Room options

GTS Accessible Studio

  • 442 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS Accessible 1 bedroom Condo

Terrace/patio

GTS Accessible 1 bedroom Condo

  • 727 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for GTVH Standard King Room

GTVH Standard King Room | Free WiFi, bed sheets

GTVH Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for GTS Accessible 2 bedroom Condo

Free WiFi, bed sheets

GTS Accessible 2 bedroom Condo

  • 912 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for GTV Hotel Accessible Queen

Free WiFi, bed sheets

GTV Hotel Accessible Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for GTV Accessible 1 bedroom Condo

Free WiFi, bed sheets

GTV Accessible 1 bedroom Condo

  • 727 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for GTVH Standard Queen Room

GTVH Standard Queen Room | Free WiFi, bed sheets

GTVH Standard Queen Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for GTS 2 Bedroom Premium

Free WiFi, bed sheets

GTS 2 Bedroom Premium

  • 912 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for GTS 2 Bedroom Deluxe

Free WiFi, bed sheets

GTS 2 Bedroom Deluxe

  • 864 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for GTS 1 bedroom Condo

Terrace/patio

GTS 1 bedroom Condo

  • 727 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for GTS Studio

GTS Studio | Free WiFi, bed sheets

GTS Studio

  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for GTS 3 Bedroom Condo

GTS 3 Bedroom Condo | Free WiFi, bed sheets

GTS 3 Bedroom Condo

  • Sleeps 9
  • 1 King Bed, 2 Twin Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for GTV 1 Bedroom Condo

Free WiFi, bed sheets

GTV 1 Bedroom Condo

  • 420 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for GTV Studio

GTV Studio | Free WiFi, bed sheets

GTV Studio

  • 350 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

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About this property

Gatlinburg Town Square by Exploria Resorts

Gatlinburg hotel walkable to Gatlinburg Convention Center
Along with an indoor pool, this smoke-free hotel has a fitness center and a hot tub. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a children's pool, and concierge services are onsite. Housekeeping is available on request.
Gatlinburg Town Square by Exploria Resorts offers 221 air-conditioned accommodations with hair dryers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.
An indoor pool, a children's pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool and a children's pool, Gatlinburg Town Square by Exploria Resorts provides an indoor pool and a hot tub. Public areas are equipped with complimentary wireless Internet access. This eco-certified hotel also offers a fitness center, barbecue grills, and a vending machine. Complimentary covered self parking is available on site.

Gatlinburg Town Square by Exploria Resorts is a smoke-free property.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Things to do

  • Basketball
  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Seasonal outdoor pool

Family friendly

  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Phone

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from July 5 2024 to January 31 2026 (completion date subject to change). The following areas are affected:
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping is available for an additional fee and varies based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel
Gatlinburg Town Square Condo
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort
Gatlinburg Town Square Exploria Resorts Condo
Square Exploria Resorts Condo
Gatlinburg Town Square Exploria Resorts
Square Exploria Resorts
Square Exploria Resorts Hotel
Gatlinburg Town Square
Gatlinburg Town Square by Exploria Resorts Hotel
Gatlinburg Town Square by Exploria Resorts Gatlinburg
Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Gatlinburg Town Square by Exploria Resorts Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 590 out of 1198 reviews
Rating 8 - Good. 315 out of 1198 reviews
Rating 6 - Okay. 137 out of 1198 reviews
Rating 4 - Poor. 75 out of 1198 reviews
Rating 2 - Terrible. 81 out of 1198 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Miranda

Stayed 2 nights in Dec 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place. Had everything we needed to cook breakfast every morning. Nice place at decent price. Can walk everywhere downtown within minutes.
Stayed 4 nights in Dec 2024

10/10 Excellent

Lisandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good
Stayed 1 night in Dec 2024

10/10 Excellent

Rayner

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in Dec 2024

4/10 Poor

cindy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When I booked this reservation the pictures shown showed a beautiful resort, however upon checkin we were told that our booking was for the other part of the property located a block away. The “nice” side was for those that had booked directly with the property. No indoor pool, no hot tub unless you wanted to walk a block away. It was also poorly lit outside for parking which made it unsafe for my daughter and I traveling alone. The staff was unprofessional. Checkin was at 4 and our room still was not ready then and we were told it was due to staffing issues. After our long drive and walking all day this was very disappointing. There also was no (and I mean no) hot water to shower or bathe. I would not stay here again and I feel I wasted my money on a very below average room.
Stayed 1 night in Dec 2024

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Eben

Stayed 3 nights in Dec 2024

10/10 Excellent

Leticia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 2 nights in Dec 2024

6/10 Okay

Rhonda

Traveled with family and small children, Traveled with family
Stayed 4 nights in Dec 2024

10/10 Excellent

Priscila Juliette Rodriguez

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely recommend and will be back ♥️
Stayed 3 nights in Dec 2024

10/10 Excellent

Aimee

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay!
Nice, spacious place. Updated and clean. Had everything we needed for a family of 5. Short walk to the strip, nice warm indoor pool, basketball court for the kids. Hubby and i loved the jetted spa tub in our room. We'll definitely be staying here again!
Stayed 4 nights in Dec 2024

10/10 Excellent

Zack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and within walking distance of attractions
Stayed 3 nights in Dec 2024

8/10 Good

Dalexi

Stayed 2 nights in Dec 2024

10/10 Excellent

Lisa

Liked: Amenities
Good place
Stayed 2 nights in Dec 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Was in for a cheer comp and it was an easy walk to the venue as well as the shopping area. Staff was very nice and helpful! Room was clean and very roomy!! Loved the makeup area that is essential when getting ready for comps! Definitely on our list of places to stay again!
Stayed 2 nights in Dec 2024

10/10 Excellent

Jack

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

Derae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet room for great price
Very roomy space. We were there to explore downtown so it was a nice location.
Stayed 2 nights in Dec 2024

6/10 Okay

Jeremiah, sugarhill

Had to wait 45 mins past check in time just to get a room. Also very noisy early in the morning.
Stayed 2 nights in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveler

Traveled with family
Stayed 2 nights in Dec 2024

4/10 Poor

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not a restful stay
We love staying at this hotel. But this time it was awful. We were located right next to the trash pickup. So around 3am it would watch us up with a trash truck beeping and people talking. It was frustrating because how do you get rest when you get woken up at 3am and it continues for a few hours.
Stayed 2 nights in Dec 2024

10/10 Excellent

Travis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I don’t like is the parking
Stayed 2 nights in Dec 2024

6/10 Okay

Michelle

Disliked: Staff & service, room comfort
Outdated, but clean.
The pictures that were posted in Hotels.com were not updated. I believe that one time, Exploria was probably quite elaborate however- there have been no updates. We requested a room with a fireplace and a view. The room that we had was much smaller than the pictures made it look. The fireplace did not work, it advertised that there was a stove top to cook on, and there was not. There was a small refrigerator and a microwave so we took food with us to cook and eat. There was no way for us to cook it without a stove top. In addition, it also advertise daily room service. There was no daily room service since it was a timeshare property. This was fine and they offered us to go to a given area between certain hours to exchange our towels. Unfortunately, those hours did not coordinate with the availability in our day. The front desk staff was very friendly. We had a full-size truck. We were not able to park near our room during the first night, but was fortunate that somebody left that we could get a special pass to park in a 10 spot lot. First come first serve area. Although we had a nice time, it likely would not be a place that we would return.
Stayed 3 nights in Nov 2024

10/10 Excellent

Miladys

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really nice person
Stayed 4 nights in Dec 2024