Great location, right by lots of cool places to eat and shop. Trolley stop very close by, can walk to it. Jacuzzi bathtub is awesome, as is the private balcony.
Only complaints we had were minor things: shorted out light switches, missing light bulbs, tv remote didn't control the tv.
However, the one single thing that would make me reconsider staying here again: the elevators. Extremely slow and seem to have a mind of their own when it comes to going up or down. Never seen an elevator behave the way this one did.
Overall, great place! Some minor repairs and adjustments would make this a no-brainer for all of our visits to Gatlinburg! Also, if you stay, go to the Log Cabin Pancake House across the street!