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Crossroads Inn & Suites

2.5 star property

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board
Seasonal outdoor pool
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Parking included

Explore the area

Map
Gatlinburg, TN
  • Historic Ogle Log Cabin
    ‪3 min walk‬
  • Anakeesta
    ‪6 min walk‬
  • Traffic Light #5
    ‪6 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Single Room, 1 King Bed (Seasonal Fireplace)

Single Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Single Room, 1 King Bed (Seasonal Fireplace)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Fireplace

Studio Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed, Fireplace

  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

  • Sleeps 3
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

LOFT room ,1 king bed with jetted tub

  • Sleeps 3
  • 1 King Bed

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About this property

Crossroads Inn & Suites

Hotel in Downtown Gatlinburg
Along with a 24-hour business center, this hotel has coffee/tea in a common area and a seasonal outdoor pool. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a children's pool, laundry facilities, and a 24-hour front desk.
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Crossroads Inn & Suites features a seasonal outdoor pool and a children's pool. Public areas are equipped with complimentary wireless Internet access. A 24-hour business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Limited complimentary onsite parking is available on a first-come, first-served basis.

Crossroads Inn & Suites has designated areas for smoking.

A complimentary self-serve breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 2 2025 to March 31 2025 (dates subject to change):
  • Breakfast

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 594 out of 1230 reviews" "
Rating 8 - Good. 348 out of 1230 reviews" "
Rating 6 - Okay. 158 out of 1230 reviews" "
Rating 4 - Poor. 77 out of 1230 reviews" "
Rating 2 - Terrible. 53 out of 1230 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Rajesh

Traveled with family
Disliked: Staff & service
Expensive not worthy for money But good location
Stayed 2 nights in Oct 2024

6/10 Okay

Jorge

Traveled with partner
Liked: Staff & service
I liked everything about hotel except for the mattresses. Most uncomfortable mattress I’ve ever slept on.
Stayed 2 nights in Oct 2024

10/10 Excellent

wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was Great. Clean, quiet, decent breakfast items. Bed was a little to firm for me.
Stayed 3 nights in Oct 2024

10/10 Excellent

Benjamin

Traveled with family
The accommodations were clean. The staff were friendly.
Stayed 3 nights in Oct 2024

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
The only negative is they did not have a work out facility that was advertised. The housekeeping was excellent and the amount of TV channels were great for sport lovers.
Stayed 8 nights in Oct 2024

10/10 Excellent

HONGFENG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
center of the city. easy park. large room
Stayed 2 nights in Oct 2024

10/10 Excellent

Tanray

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Will definitely be staying here again. And we got a chance to see a bear on the property running around everyone was excited taking photos. Housekeeping services were amazing as well as the breakfast.!!!!
Stayed 3 nights in Oct 2024

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a room with a jet tub and a fireplace. The tub and fireplace were amazing. The king bed was really comfortable too! However, the room and the hotel as a whole are interesting. Many things have been renovated and are brand new, like the furniture, bathroom sinks and mirrors, tiled floors and carpets. Other things are old and outdated, like the showers, toilets, A/Cs and TVs. Over all, this was not a bad stay for the price, especially considering you're right in downtown Gatlinburg. I would stay here again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Klayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
The room was roomy, comfortable, pretty well maintained, comfortable bed, my wife requested extra pillows and they were quickly supplied, reasonably priced, trolly stop close by (purple route), eateries close by, right on the parkway, don't leave food in your vehicle as bears might break in which i was told can be a problem at any of the hotel's in town. We had a hreat and comfortable time and didn't break the bank. We didn't swim but they have a nice moderately sized pool for adults and wading pool for kids.
Stayed 3 nights in Oct 2024

10/10 Excellent

Leah

Stayed 3 nights in Sep 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Ashok Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean and well maintained. Highly recommend this hotel.
Stayed 1 night in Oct 2024

8/10 Good

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place at reasonable price
The room was nice; large & updated; comfortable beds & clean. However outside noises were loud; we kept the fan on constant to help drown them out while we slept. Also, our room was directly below the breakfast room, so there was no sleeping late as you could here the chairs moving on the hard floor above.
Stayed 3 nights in Oct 2024

8/10 Good

Eleanor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Daulton

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We would say the best part about this hotel is how close it is to the strip, we walked to everything and right down the street was a great coffee shop. The only time we ever drove was for pigeon forge or Dollywood. Free breakfast wasn’t bad. The worst thing we’d have to complain about is the floors. You walk barefoot and your feet turn black, but other than that we had a great experience.
Stayed 5 nights in Oct 2024

6/10 Okay

Amy

Traveled with group
Liked: Cleanliness, room comfort
Not as described
The room we had was supposed to be a handicap accessible room and it was definitely not. There was a full bathtub and no grab bars for the toilet. We were unable to use the shower due to it being in a tub and difficult to maneuver around the bathroom.
Stayed 1 night in Oct 2024

2/10 Terrible

Devin

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t expect much here
Super over priced for a dirty hotel that doesn’t get much maintenance, maybe my standards are a bit high but I expected a lot nicer of a place for almost $300 a night. Room came with a jacuzzi, had to clean it 4-5 times prior to using it. Internet is TERRIBLE also, so if you plan on doing work from here Think again
Stayed 2 nights in Oct 2024

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room. Was pleased and would stay there again.
Stayed 1 night in Oct 2024

8/10 Good

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. The staff was very nice. We liked being able to walk Gatlinburg and not have to move our car. Our only complaint is the water pressure in the shower was very minimal.... maybe update the tub/shower? However, loved the big lighted mirror! King sized bed was comfortable too.
Stayed 3 nights in Oct 2024

4/10 Poor

David

Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Good hot breakfast,short walk to the strip
Stayed 2 nights in Oct 2024

6/10 Okay

kristy

Stayed 2 nights in Oct 2024