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Best Western Plaza Inn

2.5 star property

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Photo gallery for Best Western Plaza Inn

Indoor pool, 2 outdoor pools, sun loungers
Suite, Multiple Beds, Non Smoking, Kitchen (Walk-in Shower) | Private kitchenette | Microwave, coffee/tea maker
Suite, Multiple Beds, Non Smoking, Kitchen (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi
Exterior
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
3755 Parkway, Pigeon Forge, TN, 37868
  • Dolly Parton's Stampede Dinner Attraction
    ‪2 min walk‬
  • Old Mill
    ‪13 min walk‬
  • LeConte Center at Pigeon Forge
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪69 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;with Sofabed) | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Jetted Tub, River View

Standard Room, 1 King Bed, Jetted Tub, River View | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Jetted Tub, River View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave (Walk-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, River View

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Refrigerator & Microwave, River View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Walk-in Shower)

Suite, Multiple Beds, Non Smoking, Kitchen (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking, Kitchen (Walk-in Shower)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Townhome, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Townhome, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Townhome, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Townhome, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Townhome, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Townhome, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plaza Inn

Pigeon Forge hotel steps from Dolly Parton's Stampede Dinner Attraction
Along with 2 outdoor pools, this smoke-free hotel has an indoor pool and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a children's pool, laundry facilities, and a 24-hour front desk.
Best Western Plaza Inn offers 201 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

2 outdoor swimming pools and 2 hot tubs are on site along with an indoor pool. Other recreational amenities include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Plaza Inn features 2 outdoor swimming pools and 2 hot tubs along with an indoor pool and a children's pool. Wireless Internet access is complimentary. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, laundry facilities, and a front-desk safe. Complimentary self parking is available on site.

Best Western Plaza Inn is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.
Continental Cafe - This restaurant serves breakfast only.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM

Restaurants on site

  • Continental Cafe

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Children's pool
  • Indoor pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Plaza
Best Western Plaza Inn
Best Western Plaza Inn Pigeon Forge
Best Western Plaza Pigeon Forge
Plaza Best Western
Best Western Pigeon Forge
Best Western Plaza Hotel Pigeon Forge
Pigeon Forge Best Western
Best Western Plaza Inn Hotel
Best Western Plaza Inn Pigeon Forge
Best Western Plaza Inn Hotel Pigeon Forge

Best Western Plaza Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1003 out of 1676 reviews
Rating 8 - Good. 452 out of 1676 reviews
Rating 6 - Okay. 151 out of 1676 reviews
Rating 4 - Poor. 42 out of 1676 reviews
Rating 2 - Terrible. 28 out of 1676 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were amazing!!!
Stayed 4 nights in Mar 2025

6/10 Okay

Chad

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was excellent but it was false advertising three pools only one function and it was in bad shape plus hot tub was dirty and nasty
Stayed 2 nights in Mar 2025

6/10 Okay

Susan

Traveled with family
Liked: Staff & service
Disliked: Amenities
The room was ok for what I paid and since we were just there to sleep. The bathroom is very tiny and the curtain they had up for the shower did not keep the water from going all over the bathroom. It was just a curtain. My husband got out of the shower and the floor was soaked. I told the desk staff about it at checkout and they said ok so not sure if they are fixing it or not. The pillows were tiny hard squares. We ran to Target and bought some $3.99 pillows that were much more comfortable for our second night.
Stayed 2 nights in Feb 2025

10/10 Excellent

Beaulah, columbus

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually stay here when I visit Piegon Forge, because I love the conveniency, cleanness of the hotel, the room space and the cost to stay is reasonable. My only complaint this time is, there were a lot of ants around the room, and on the kitchen counter, sink, and on the beds. I am not sure if it was because we stayed closer to the pool area, or nor not, but there was a ant issue. Suggestions I also have is, it would benefit customers to have hooks on the walls for towels and wash clothes to be hung in the bathroom. We had no where to hang our wet clothes or towels. other than that the stay was fine. I like this hotel.
Stayed 2 nights in Mar 2025

8/10 Good

misty

Liked: Cleanliness, staff & service, room comfort
Overall, it was a good choice for the price we paid. However, the pictures are a lot nicer than what it looks like in person. It was clean, though. And we didn't see any bugs of any kind. The bed pillows are small like throw pillows, so you may want to bring pillows from home. The walls are thin. We heard basically everything that was going on in the rooms on both sides of us as well as outside in the parking lot. The breakfast bar was really good, and there were plenty of options. It was in the middle of town, so it was within walking distance to a lot of attractions and restaurants. Again, overall it wasn't perfect. But you can't beat the price. We would stay here again.
Stayed 1 night in Mar 2025

2/10 Terrible

Zackary

Stayed 1 night in Dec 2024

10/10 Excellent

Roberta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was really affordable and near the locations we wanted to go. The beds were really comfortable.
Stayed 1 night in Mar 2025

10/10 Excellent

destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Autumn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided to stay an extra night at 3 pm and was able to book within 5 minutes close to where we were. Roomy shower in the king walkin shower. Front desk was very courteous and friendly. Will definitely be back with the kids this summer. The only thing i could find wrong is the trash cans were small and there were only 2 in the room.
Stayed 1 night in Mar 2025

10/10 Excellent

Harley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were very clean and plenty of room. The stuff was awesome. The kids enjoyed the indoor pool. And the breakfast was good too. Definitely will stay again
Stayed 2 nights in Feb 2025

10/10 Excellent

Bonnie

Stayed 2 nights in Feb 2025

10/10 Excellent

Laura

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location of the property and was very amazed with the townhouse option
Stayed 2 nights in Feb 2025

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The layout wasn't the best but manageable
Stayed 1 night in Feb 2025

8/10 Good

Benjamen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Esteban

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great price/quality

Stayed 1 night in Feb 2025

10/10 Excellent

YELANIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Good bed and mattress . Bathroom new. Good conditions. Quiet area.
Stayed 3 nights in Feb 2025

8/10 Good

Laquanda

Liked: Cleanliness
Stayed 2 nights in Feb 2025

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Very quick check in and out. The room was very large with a balcony. Clean! The beds aren’t great but most are not in my opinion.
Stayed 1 night in Feb 2025

8/10 Good

Lonsie

Stayed 1 night in Feb 2025

10/10 Excellent

Itchelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went with my partner in mid-January, the hotel is accessible to everything, 10 minutes from Gatlinburg. The rooms were clean, they smelled good, the included breakfast was good, hot and cold options, fruits, good coffee, fresh every day and the area clean. The front desk staff was friendly, the breakfast staff were super good and attentive to everything. The only detail is the noise between rooms and the upper floor, but since it came out early to visit town it isn’t bothered us. The hot water does not last long if there are many people in the rooms, for its cost we found it super good and my priority was cleanliness, so we can return.
Stayed 3 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short visit to shop and enjoy some dining opportun

Everything from securing our room key to cleanliness, to convenience, to great location, breakfast item and checkout meet our needs for a two night two day stay in Pigeon Forge. All BW associates were very welcoming. Thanks BW.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Overall clean! Very friendly
Stayed 2 nights in Jan 2025

10/10 Excellent

John

Stayed 1 night in Feb 2025

10/10 Excellent

Geneva

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Volleyball tournament

We had a wonderful stay, the only complaint I had was the bathrooms are to small.
Stayed 2 nights in Jan 2025