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Best Western Galena Inn & Suites

2.5 star property

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Photo gallery for Best Western Galena Inn & Suites

Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout drapes, iron/ironing board, rollaway beds, free WiFi
Indoor pool, outdoor pool, sun loungers
Standard Room, 1 King Bed, Non Smoking, Jetted Tub | View from room
Standard Room, 1 King Bed, Non Smoking, Fireplace | Blackout drapes, iron/ironing board, rollaway beds, free WiFi
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

Map
9923 West US Route 20, Galena, IL, 61036
  • Grant Home
    ‪8 min walk‬
  • Grant Park
    ‪10 min walk‬
  • Belvedere Mansion
    ‪13 min walk‬
  • Dubuque, IA (DBQ-Dubuque Regional)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 325 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Jetted Tub

Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Accessible, Jetted Tub

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 325 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 1 King Bed, Non Smoking, Fireplace | Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Fireplace

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Galena Inn & Suites

Galena hotel with outdoor pool
An indoor pool, an outdoor pool, and a 24-hour fitness center are available at this hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a hot tub, and coffee/tea in a common area.
Best Western Galena Inn & Suites offers 42 accommodations with coffee/tea makers and hair dryers. Satellite television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

This Galena hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool and an outdoor pool, Best Western Galena Inn & Suites provides a hot tub and a 24-hour fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast each morning. This Galena hotel also offers a vending machine, tour/ticket assistance, and coffee/tea in a common area. Complimentary self parking is available on site.
A complimentary full breakfast is served each morning between 7 AM and 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 2 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Best Western Designer
Best Western Designer Galena
Best Western Designer Inn
Best Western Designer Inn Galena
Designer Inn
Best Western Designer Hotel Galena
Best Western Galena
Galena Best Western
Best Galena & Suites Galena
Best Western Designer Inn Suites
Best Western Galena Inn & Suites Hotel
Best Western Galena Inn & Suites Galena
Best Western Galena Inn & Suites Hotel Galena

Best Western Galena Inn & Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 512 out of 1002 reviews
Rating 8 - Good. 295 out of 1002 reviews
Rating 6 - Okay. 101 out of 1002 reviews
Rating 4 - Poor. 59 out of 1002 reviews
Rating 2 - Terrible. 35 out of 1002 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Dan

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not a good place to stay

The room was large which was nice but there was mold all over the bathroom. The bed in the large room was way too hard. No elevator. No one at the front desk. No one refilling the breakfast food. No milk.
Stayed 1 night in Feb 2025

8/10 Good

Karla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fun

Just a get away one night stay. Room was nice bathroom great. Guy at the front was playful and professional. Told us everything that was great for kids. What a nice guy. Everything was great. Food people and just comfortable
Stayed 1 night in Feb 2025

10/10 Excellent

Jelena

Liked: Cleanliness, staff & service, property conditions & facilities
Needs healthier breakfast options
Stayed 1 night in Feb 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy experience

Very clean. friendly. good breakfast. extremely helpful staff. no elevator. good location. was at Special Olympics event.
Stayed 2 nights in Feb 2025

10/10 Excellent

Demetrius

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the fantasy room. Great place. Exceptional customer service!!
Stayed 2 nights in Feb 2025

4/10 Poor

Julie

Traveled with group, Traveled with family
Disliked: Staff & service
The staff really appeared like they didn’t want to be there. Took a personal call in lieu of checking us in. Further there were no extra pillows and the ones on the beds were so small and flat. The following morning the breakfast area was limited with choices. The same staff from The previous day who had checked us in told us she had been gone for three weeks and that nobody taught her how to make the waffle batter and therefore she wasn’t gonna put any out. She did go so far though to put out the syrup.
Stayed 1 night in Feb 2025

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Gerald L

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was fairly clean. The bed was comfortable. The " dining area" was not kept as clean as it could have been. The pool was fine. The pool area was not real clean, and the hot tub could have been cleaner and hotter. Now I understand why it was so cheap. Would I stay there again.....NO! There are much nicer places in the area.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tanya, Hanover Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place. Room was clean and spacious.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved our stay

Stayed in the ocean theme suite. Loved the room! The surrounding property is quite, nice woodsy-outdoors view from our room. Staff was friendly and very helpful when checking in/out.
Stayed 1 night in Jan 2025

6/10 Okay

Kevin

Traveled with family
Disliked: Cleanliness, staff & service

Decent bargain stay, couch and hot tub

Above average size room with 2 queen beds and extra sofa and table area. A tiny outdoor balcony for each room, but not much use in January winter weather. But the pool and hot tub came in handy after a couple days skiing nearby. Breakfast was minimal. Only bad thing was someone else’s food from a previous stay left in microwave in our room, apparently not cleaned between visitors.
Stayed 2 nights in Jan 2025

2/10 Terrible

Wyatt

Stayed 2 nights in Jan 2025

2/10 Terrible

Rebecca

Stayed 1 night in Jan 2025

8/10 Good

Raymond

Stayed 2 nights in Jan 2025

8/10 Good

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service
Nice hotel just outside of downtown. Has a unique indoor/outdoor pool
Stayed 3 nights in Nov 2024

2/10 Terrible

Zoey

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Judy

Traveled with group
Liked: Staff & service
Nice beds, generous sized rooms, good breakfast foods. As we turned lights on in the room, stink bugs entered our room from the deck door off the back. We killed 5 of them, 3 on the ceiling. The lights in our room were attracting them I guess. Anyway it was kind of gross. Pool wasn’t heated at all but the hot tub was nice.
Stayed 2 nights in Jan 2025

8/10 Good

Deanna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk staff were either fantastic or horrible. One woman was grumpy and did not want to help with anything. The man we had was fantastic and helpful.
Stayed 1 night in Jan 2025

4/10 Poor

Inga

Disliked: Property conditions & facilities, room comfort

Could have been better, I deserved an hourly wage

My partner and I went on a 3 day mental health staycation, we paid big bucks to have a jetted tub in the room so we could just escape the world and while using it the 2nd day we had no hot water. I am dying and my partner is stressed so she called the front desk and was told to wait 30 minutes, we did, we were told they had several check in's the place was a ghost town. We called back, we then were told to turn the water on all the way like we don't know how to work hot water, my Partner called again, was told to wait again, finally she made me call and the front desk person did come down and I explained if I turned it until it spun I would rip the knob off and that the shower had no hot water as well. We were told to wait again, she comes back which I give her credit for her was YOUNG! My partner was getting annoyed, angry and Literally I had to trouble shoot the water problem myself having her go check water in other area's and then telling her to go call the manager and telling her the hot water heater had fritzed out. this literally took 4 hours of getting up and down checking the water temp, running it, and waiting with a hotel that wasn't even a quarter of the way full. In credit of the young front desk person they did call the manager and a plumber was called and 8 hours later we had hot, hot water but the day was wasted away, my partner was stressed and the relaxing get away turned into me working for free while paying big bucks to not have the hot tub I paid for
Stayed 2 nights in Jan 2025

10/10 Excellent

Rex

Liked: Amenities, property conditions & facilities
Excellent town
Stayed 2 nights in Jan 2025

8/10 Good

Umberto

Liked: Cleanliness, staff & service
Galena IL nice chill spot original never gets old
Stayed 1 night in Jan 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Mark

Stayed 3 nights in Jan 2025

10/10 Excellent

Glenn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy place! Well done.
Stayed 3 nights in Jan 2025