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Golden Lakes Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Golden Lakes Hotel

Premium Studio, Terrace, Lake View (Studio) | Terrace/patio
Indoor pool, sun loungers
Front of property
Couples treatment rooms, sauna, spa tub, steam room, Turkish bath
Superior Apartment, Kitchenette, Lake View (with Sofabed) | Premium bedding, pillowtop beds, in-room safe, desk

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot Tub
  • Spa
  • Bar
  • Pool
  • 24/7 front desk
  • Pet friendly

Explore the area

Map
Route de la Plate Taille, 51, Froidchapelle, Wallonia, 6440
  • Lac de l'Eau d'Heure
    6 min walk
  • Natura Parc l'Eau d'Heure
    15 min walk
  • Gravity Park
    7 min drive
  • Charleroi (CRL-Brussels South Charleroi)
    34 min drive

Room options

View all photos for Comfort Studio, Kitchenette, Lake View (with Sofabed)

View from room

Comfort Studio, Kitchenette, Lake View (with Sofabed)

  • 431 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Studio, Kitchenette, Garden View (with Sofabed)

Family Studio, Kitchenette, Garden View (with Sofabed) | Living area | 40-inch Smart TV with satellite channels, TV, offices

Family Studio, Kitchenette, Garden View (with Sofabed)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Twin Beds, Garden View

Standard Room, 2 Twin Beds, Garden View | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Twin Beds, Garden View

  • 258 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Lake View

Standard Room, 2 Twin Beds, Lake View | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Twin Beds, Lake View

  • 258 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, Terrace, Garden View

Standard Room, Terrace, Garden View | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, Terrace, Garden View

  • 258 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Apartment, Kitchenette, Lake View (with Sofabed)

Premium bedding, pillowtop beds, in-room safe, desk

Superior Apartment, Kitchenette, Lake View (with Sofabed)

  • 775 sq ft
  • Lake view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, Terrace, Lake View

View from room

Standard Room, Terrace, Lake View

  • 258 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Studio, Kitchenette, Garden View (with Sofabed)

Premium bedding, pillowtop beds, in-room safe, desk

Comfort Studio, Kitchenette, Garden View (with Sofabed)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Studio, Terrace, Lake View (VIP Studio)

Superior Studio, Terrace, Lake View (VIP Studio) | Living area | 40-inch Smart TV with satellite channels, TV, offices

Superior Studio, Terrace, Lake View (VIP Studio)

  • 431 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Studio, Terrace, Lake View (Studio)

Premium Studio, Terrace, Lake View (Studio) | Living area | 40-inch Smart TV with satellite channels, TV, offices

Premium Studio, Terrace, Lake View (Studio)

  • 431 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

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About this property

Golden Lakes Hotel

4-star Froidchapelle hotel walkable to Lac de l'Eau d'Heure
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a spa tub are onsite.
Golden Lakes Hotel offers 79 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Pillowtop beds feature premium bedding. 40-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include offices, desks, and desk chairs. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open select days. Guests under 13 years old are not allowed in the spa.

In addition to a full-service spa, Golden Lakes Hotel features an indoor pool and a spa tub. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 6458 square feet (600 square meters) include conference space. This eco-certified hotel also offers a sauna, a terrace, and barbecue grills. Complimentary self parking is available on site.

Golden Lakes Hotel is a smoke-free property.

Continental breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
La Brasserie des Lacs - Overlooking the ocean and garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, French, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 21 for adults and EUR 10.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Brasserie des Lacs

Things to do

  • 9-hole adjacent golf course
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Free crib
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6,458 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • Area rugs in room
  • Elevator (32 inch wide door)
  • Tile flooring in room

More

  • Built in 2018
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.50 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 21 for adults and EUR 10.5 for children
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: EUR 49
  • Spa fee: EUR 49
  • Spa tub fee: EUR 49
  • Facilities fee: EUR 49 per person and includes use of: sauna; water park

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed facilities fee is charged per hour to access the spa.

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 13 years old are not allowed in the spa

Property is also known as

Golden Lakes Hotel Hotel
Golden Lakes Hotel Froidchapelle
Best Western Plus Golden Lakes Hotel
Golden Lakes Hotel Hotel Froidchapelle

Golden Lakes Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 135 out of 243 reviews" "
Rating 8 - Good. 77 out of 243 reviews" "
Rating 6 - Okay. 23 out of 243 reviews" "
Rating 4 - Poor. 6 out of 243 reviews" "
Rating 2 - Terrible. 2 out of 243 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Nicola

Traveled with partner, Traveled with pets
Liked: Amenities, property conditions & facilities
We enjoyed the lake view but not so much the fact that it is indeed a village and not a hotel and sometimes visitors might book a 2-night stay to celebrate and spoil the otherwise quiet surroundings.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor cellular service in the area which is away from towns and villages. Nice quiet retreat.
Stayed 3 nights in Jun 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake view stay.
The apartments were fantastic, a real sense of quality, and even with other rooms around you it felt very private. We opted for a lake view and I'm so glad we did - with panoramic views of the lake from large glass windows/doors. The space itself was excellent with a large living area and a small but useful kitchen area. The accommodation is ideally located for Natura Parc leisure facilities - and whilst they are different organisations it would be good if they had better communication/links with each other. For example we had to depart our room for 11am whereas Natura Parc does not open until 1pm. As it was raining we decided to drive on to our next location rather than wait around for 2 hours. Had Natura Parc opened earlier we would have gone there. Whilst this is not the fault of the accommodation it would have been useful if you could check out later on or if there was somewhere you could eat lunch to pass the time until Natura Parc opened.
Stayed 1 night in Apr 2024

10/10 Excellent

Eric, Fair Oaks

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure to stay at this property for a short vacation with my girlfriends.
Stayed 1 night in Apr 2024

4/10 Poor

Khaled

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Not so good
The place is missing good service and they wanted 50 euros because I left at 12 not 11. I asked for a wine opener which I had to go and pick up my self and I had to return it I could just leave it in the room. Very cooled service
Stayed 2 nights in Sep 2023

8/10 Good

Graham

Stayed 1 night in Jul 2023

10/10 Excellent

Erik Næss

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you.
Lack of English speaking personnel in the reception. Clean, quiet, beautiful place.
Stayed 5 nights in Feb 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Beryl

Disliked: Cleanliness, property conditions & facilities
Confusing
Arrived in the dark after airport was closed due to strike booked in pains given key fob and told its behind reception took me ten minutes in the dark a drain to find it . Then we had to clean the door to get inthick with spider webs even in the room Breakfast just ok beautiful surroundings though wouldn’t want to stay again though
Stayed 2 nights in Oct 2022

8/10 Good

Vera

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Heel proper en aangenaam verblijf. Enkel de douche duurde heel lang tegen er warm water uit de kraan kwam en er kwam niet veel water uit.
Stayed 2 nights in Sep 2022

8/10 Good

hamidreza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Aug 2022

10/10 Excellent

Ruksana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Overall.
It was very good. Onsite restaurant was delicious. Staff very lovely and accommodating. One pointer , i would say, is for the hotel to have access to local taxis and services as felt quite restricted for airport transfers to and fro.
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love everything here
Love the scenes, the nature and the comfortable room.
Stayed 5 nights in Jul 2022

10/10 Excellent

Oren

Stayed 1 night in May 2022

10/10 Excellent

Mark

Stayed 1 night in Apr 2022

6/10 Okay

Verified traveler

Liked: Cleanliness
I just did not like the place
New hotel in the middle of a bungalow park, the swimming pool is 30 euro per two hours ...
Stayed 1 night in Dec 2021

10/10 Excellent

MATTHEW

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place, beautiful location and awesome food and selection of beers.
Stayed 3 nights in Oct 2021

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique séjour sur le lac !
Excellent séjour, flexibilité sur Check in & check out, vu splendide sur lac, bref que du plaisir !
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room, beautiful place to go on a family vacation. Helpful and friendly staff
Stayed 2 nights in Aug 2021

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent option in the Ardennes
Our experience at this brand new hotel was a very good one. From a very efficient and friendly check-in with Lucien, a kind and courteous front desk intern, to the extra efforts led by the housekeeping team, we were pleasantly surprised and look forward to coming back. The number of construction projects going around the hotel was fairly unexpected but we believe this will be a very nice option for families seeking refugee from urban life. Suggested improvements to the kichen area of the room: installation of a freezer below the fridge, as well as a simple exhauster with light on top of the cooktop would definitely make a family stay more pleasant. Great job on the COVID-19 protocol but, from a safety perspective, please install urgently a safety block on the balcony accessible from the reception area- the floor gap between the concrete and glass facade is quite large and needs to be taken care of.
Stayed 3 nights in Apr 2021

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern room, great setting
Stayed 1 night in Jul 2020

10/10 Excellent

Meaghan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, Amazing service!
What an amazing stay! We stayed for two nights with three small children and had the best time! Everything is super clean and they have taken extra measures due to COVID to make sure we felt safe! Check in was easy and the front desk was very friendly and helpful! The rooms are beautiful and have amazing views of the lake! We dinned at their restaurant both nights and enjoyed the food and drinks! They were very accommodating to our small children too! I absolutely recommend staying here!
Pork entree
View from courtyard
View from room
Stayed 2 nights in Jul 2020

10/10 Excellent

Laila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came to take my daughter to Couvin on. Santa train ride and little did I know about this hidden place. It’s in a great spot along the lake. The food at the restaurant is amazing and the rooms are very clean and beautiful. Will definitely come to this hotel in the summer time when traveling through Belgium!
Stayed 1 night in Dec 2019