Western Holiday Lodge Three Rivers was the worst customer service experience of my life.My fiance uses a wheelchair, so I booked an accessible room on Expedia. I called the hotel to confirm the ADA room with the manager (Jay) twice. Long story short, the room was not accessible and my fiance could not even fit in the bathroom. They wanted an extra $450 for an ADA room, which is illegal. We called the police. The terrible lady at the desk (Maria) would not budge, even after the officer asked her to compromise. She promised a full refund with no fees after we found an ADA room elsewhere for 2 of 3 nights. Upon checkout, those CROOKS turned their phones straight to voicemail to avoid giving us the refund they promised. I went to the office with Expedia on hold as they pretended to "fiddle" with their phones. I would not leave, so they finally answered the phone. It was absolutely disgusting to witness. In addition, the hotel was disgusting Our room had giant black widow spiders and ants in the bathroom. The toilets have such low water pressure, they have signs asking guests to 'not flush' toilet paper and use the wastebasket instead. The fridge and walls had stains from previous guests, and the front office was stacked with junk. Staff was also not wearing masks. Please, do yourself a favor and stay at the Comfort Inn or any other quality hotel in the area. The staff is even more disgusting than the rooms.