The desk clerk I dealt with was extremely rude at check in. My request for a ground floor, which was confirmed by telephone with the general manager weeks in advance was NOT handled properly by the rude clerk. She should have changed my room that was assigned to someone that was not checked in yet, who did not request a ground floor room. There were several of them. I know, because many of us were attending the same event in the area and several told me they did not request a ground floor room and were late arrivals. Several in line waiting to check in made comments about the clerk while she treated me poorly as to 'good help is hard to find'. The hotel does not have an elevator and I have a bad hip.
Not only was I stuck in a second floor room, but it was right over the downstairs meeting room where a wedding party was being held with a band, no less.
The hotel had the entry doors posted that anyone in a common area had to wear a mask because of the Covid pandemic. There was overflow from the wedding room in the common area and NO ONE was wearing a mask. Management should have enforced the mask rule they had posted for the wedding party to ensure the safety of the other guests.
Truly unprofessional behavior from the staff. A staff that works in the 'Hospitality' profession, a profession that has been hit hard by our current pandemic. Doubt I will use this property again if in the area. Hotel.com Gold member.