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Quality Hotel The Reef

4.0 star property

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Photo gallery for Quality Hotel The Reef

Water park
Lobby
Lobby lounge
Exterior
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Gym
  • Parking available
  • 24/7 front desk

Explore the area

Map
Tordenskjoldsgade 14, Frederikshavn, 9900
  • Bolten
    ‪2 min walk‬
  • Tordenskjold
    ‪3 min walk‬
  • Krudttarn
    ‪5 min walk‬
  • Sindal (CNL)
    ‪29 min drive‬

Room options

View all photos for Family XL Room

Family XL Room | In-room safe, blackout drapes, iron/ironing board, cribs/infant beds

Family XL Room

  • 215 sq ft
  • Sleeps 5
  • 1 Double Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Suite

Suite | In-room safe, blackout drapes, iron/ironing board, cribs/infant beds

Suite

  • 753 sq ft
  • Harbor view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | In-room safe, blackout drapes, iron/ironing board, cribs/infant beds

Family Room

  • 215 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Junior Suite

Junior Suite | In-room safe, blackout drapes, iron/ironing board, cribs/infant beds

Junior Suite

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | In-room safe, blackout drapes, iron/ironing board, cribs/infant beds

Superior Double Room

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Superior Twin Room

In-room safe, blackout drapes, iron/ironing board, cribs/infant beds

Superior Twin Room

  • 215 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Standard Double Room

In-room safe, blackout drapes, iron/ironing board, cribs/infant beds

Standard Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room | In-room safe, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room (Compact)

Double Room (Compact) | In-room safe, blackout drapes, iron/ironing board, cribs/infant beds

Double Room (Compact)

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

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includes taxes & fees
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About this property

Quality Hotel The Reef

4-star Frederikshavn hotel with 2 restaurants
Guests of this beach hotel will appreciate convenient onsite amenities such as a 24-hour fitness center and a playground. Housekeeping is available on request.
Quality Hotel The Reef offers 210 accommodations with safes and hair dryers. 50-cm flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered on request and irons/ironing boards can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 13 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

14 meeting rooms are available. This beach hotel also offers a 24-hour fitness center, a terrace, and a vending machine. Onsite parking is available (surcharge), along with a car charging station.

Quality Hotel The Reef is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM.
Sundeck Bar - Onsite lobby lounge.
Restaurant Calypso - This restaurant serves breakfast only. Open daily.
Det Gule Pakhus - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Lobster Bob - Overlooking the pool, this café serves lunch and light fare. Open daily.
Sundeck Bar - Onsite bar. Open select days.
Room service (during limited hours) is available.

Languages

Danish, English, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (DKK 125 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Det Gule Pakhus
  • Lobster Bob
  • Restaurant Calypso
  • Sundeck Bar
  • Sundeck Bar

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Crib (surcharge)
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • 14 meeting rooms
  • Conference center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (35 inch wide door)
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1987
  • Comprehensive food waste policy
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-cm flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Limited room service

More

  • Ceiling fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 5 to July 5:
  • Sauna
  • Hot tub
  • Swimming pool
  • Water park
The property will be renovating from November 4 2024 to July 6 2025 (completion date subject to change). The following areas are affected:
  • Water park
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DKK 300 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child per adult, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are available for DKK 100.0 per day

Property payment types

Important information

Optional extras

  • Covered self parking fee: DKK 125.00 per day
  • Pet fee: DKK 300 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: DKK 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a security system

We should mention

Children under 13 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Reef Scandic
Scandic Reef
Scandic Reef Frederikshavn
Scandic Reef Hotel
Scandic Reef Hotel Frederikshavn
Scandic Stena Line Frederikshavn Hotel Frederikshavn
Scandic Stena Line Hotel Frederikshavn
Scandic The Reef Frederikshavn, Jutland, Denmark
Scandic Stena Line Hotel Frederikshavn
Scandic The Reef Frederikshavn
Scandic The Reef
Quality Hotel The Reef Hotel
Quality Hotel The Reef Frederikshavn
Quality Hotel The Reef Hotel Frederikshavn

Quality Hotel The Reef Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 424 out of 1000 reviews
Rating 8 - Good. 400 out of 1000 reviews
Rating 6 - Okay. 128 out of 1000 reviews
Rating 4 - Poor. 32 out of 1000 reviews
Rating 2 - Terrible. 16 out of 1000 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ann Bellis

Stayed 2 nights in Sep 2024

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property bar & restaurant were not open on a Thursday night. This was a surprise
Stayed 1 night in May 2024

6/10 Okay

anton

Liked: Cleanliness, staff & service
Limited room service
Stayed 4 nights in May 2024

10/10 Excellent

Lasse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected
Stayed 4 nights in Mar 2024

10/10 Excellent

KIRILL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Peter

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 4 nights in Jun 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL STAY EVER!
I had a very horrible experience with this hotel. Everything was overpriced. It claims to be 4 stars but the rooms were dirty, the food was stale, there was no room service the whole time I stayed several days. The front desk staff lady I don't know her name but she was Danish in her Mid 30-40's she was extremely rude to me she wanted me to wait around 2 hours in the lobby instead of the room on a flloor not a single staff was cleaning because they could not locate my laundry I had given then 2 days prior. With heavy luggage after spending a fortune on their dirty, unsanitary hotel. I tolerated all that including waiting in long lines with huge family crowding to go to the swimming pool. They were loud people coughing everywhere I saw no Covid precautions in place at all. Everything was old and outdated. The front desk staff lady was so rude to me I asked to speak to a manager and she gave me a "Stepherd Wives" grim ignoring me told me to go over there like a little boy. I keep repeating my request until a guest behind me a man rudely interupted me and this lady incited this whole thing by stonewalling me and rudely disregarding me. My laundry should have been ready at 11 am at check out they had it for 2 days. They charge 800DKK to do simple 3 outfits. I tolerated all of it after spending $170 a night to basically stay in a dump then the manager calls me up and basically abuses me during a dinner hour totally and completely unprofessional. Lotte Anderson a nightmare! -WORST!
Stayed 1 night in Jan 2023

10/10 Excellent

Preben Buch

Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Parking convenient - restaurants nearby
Right in the heart of town, parking was very convenient just across from the hotel. They gave you a note to place on your dash board. Overall good stay w many restaurants nearby. Room will be good to have a fridge and could do with a bath mat even though the design of the shower door is very good
Stayed 2 nights in May 2022

8/10 Good

Lin

Stayed 1 night in Apr 2022

10/10 Excellent

Lin

Stayed 1 night in Aug 2021

10/10 Excellent

Tina Byriel Brøndum

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel, great waterpark, great staff !
Stayed 5 nights in Jul 2021

8/10 Good

Mette

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2021

8/10 Good

Daniele

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jun 2021

8/10 Good

Joseph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
crowded in weekends
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Mads André

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and fine hotel. A bit expensive.
Stayed 2 nights in Jul 2020

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stop
It was a nice spot to stop by on our way to Skagen - perfect For a family trip Or for a couple trip :)
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for families
Positively surprised by the standard and facilities. Perfect for families!
Stayed 1 night in Aug 2020

10/10 Excellent

Morten

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geat stay.very kids friendly!
Great stay over the weekend. Rooms are nice, however difficult to have the window open at night as the seagulls are loud. But adds to the “reef” experience. Pool was better than expected and kids loved it. I have had better breakfast at other Scandics, but might be because of corona that standard were a bit low.
Stayed 2 nights in Jul 2020

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is a hotel for families and screaming kids. No minibar. Limited menu that closes at 21. We had to order delivery pizza and the place recommend was some of the worst pizza I've had. The family room was tiny, cramped and not the double sofa bed we were promised.
Stayed 1 night in Jun 2020

10/10 Excellent

Lee

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Amazing staff and really fun for kids below 12
The staff are fantastic. They are really responsive and supportive. The pool spa is great and has tons of fun for kids and sauna and jacuzzi's for parents. When it gets busy there are some small incidents like other guests being really disrespectful and throwing chewing tobacco "snus pouches" in the pool, but the staff are quick to remedy these unfortunate incidents.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Henrik, San Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a family resort mainly for families. The restaurants, ... are extremely busy with families. The service is pretty good, but it is noisy, busy and a bit crazy during the morning breakfast, but otherwise good. The facility has multiple bars, a good internet and the water world is amazing.
Stayed 5 nights in Dec 2019

8/10 Good

Niels E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019