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The Garrison

4.0 star property

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Photo gallery for The Garrison

Exterior
Shower, free toiletries, bathrobes, slippers
1 bedroom, soundproofing, free WiFi, bed sheets
Restaurant
1 bedroom, soundproofing, free WiFi, bed sheets

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Housekeeping
  • Free WiFi
$189
includes taxes & fees
Oct 19 - Oct 20

Explore the area

View in a map
High Street, Fort William, Scotland, PH33 6EE
  • West Highland Way
    ‪1 min walk‬
  • Ben Nevis
  • Inverlochy Castle
    ‪5 min drive‬

Room options

View all photos for Garrison Suite

Garrison Suite | 1 bedroom, soundproofing, free WiFi, bed sheets

Garrison Suite

9.0 out of 10
Wonderful
(16 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Triple Room

1 bedroom, soundproofing, free WiFi, bed sheets

Triple Room

9.2 out of 10
Wonderful
(5 reviews)
  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Garrison Apartments

1 bedroom, soundproofing, free WiFi, bed sheets

Garrison Apartments

9.2 out of 10
Wonderful
(5 reviews)
  • 151 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Superior Room

1 bedroom, soundproofing, free WiFi, bed sheets

Superior Room

9.4 out of 10
Exceptional
(16 reviews)
  • 129 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

1 bedroom, soundproofing, free WiFi, bed sheets

Double Room

8.4 out of 10
Very good
(21 reviews)
  • 118 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room - Disability Access

Triple Room - Disability Access | 1 bedroom, soundproofing, free WiFi, bed sheets

Triple Room - Disability Access

8.0 out of 10
Very good
(1 review)
  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed

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Restaurant

The Caledonian Hotel

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
3.6 out of 5, Good, 1,206 reviews
The Caledonian Hotel

About this property

The Garrison

4-star Fort William hotel with coffee shop/cafe
A bar/lounge, a coffee shop/cafe, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include express check-in, express check-out, and tour/ticket assistance.
The Garrison offers 41 accommodations with complimentary bottled water and bathrobes. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The hotel offers a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Fort William hotel also offers tour/ticket assistance, express check-in, and express check-out.

The Garrison is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from October 26 2025 to April 30 2026 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 per person
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Garrison Hotel Fort William
Garrison Fort William
The Garrison Hotel
The Garrison Fort William
The Garrison Hotel Fort William

The Garrison Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 503 out of 874 reviews
Rating 8 - Good. 239 out of 874 reviews
Rating 6 - Okay. 81 out of 874 reviews
Rating 4 - Poor. 35 out of 874 reviews
Rating 2 - Terrible. 16 out of 874 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little tricky finding the reception area due to the conversion from a garrison. Limited parking, but public parking nearby. Had a great breakfast and wonderful service. Couple of craft beer options in the full bar. Room was small but comfortable.
Stayed 1 night in Jun 2025

10/10 Excellent

Carrie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the jail/garrison theme to this hotel! Such a fun atmosphere! We LOVED their morning breakfast - one of our favorite from the trip! Highly recommend!
Stayed 1 night in May 2025

10/10 Excellent

Drew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff make this small hotel a pleasant stay
Stayed 3 nights in Jun 2025

6/10 Okay

Sharon, White Rock

Liked: Cleanliness
Stayed 1 night in May 2025

4/10 Poor

Kinjal, Milpitas

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
Great location but apartment was highly overpriced at about $500 per night with basic necessities such as a simple toilet paper holder and laundry capsules. No dishwasher either. If you stay in the apartments you have to fend for yourselves. Incredibly expensive for what it’s worth.
Stayed 2 nights in Jun 2025

4/10 Poor

Adam

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
The online photos did not accurately reflect the apartments, which were actually in a separate building located about a three-minute drive from the main hotel. While the bedding was clean, the rest of the apartment appeared rougher than the pictures suggested. The overall value did not justify the price. Additionally, at check-out, I was unexpectedly informed of a £55 cleaning fee, which had not been disclosed during booking or check-in. Needless to say, I would not choose to stay at this property again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Warren

Stayed 2 nights in Jun 2025

10/10 Excellent

Gabrielle

Liked: Cleanliness, amenities, property conditions & facilities
My room was very cozy! Such a lovely big window and the comfiest bed. Thanks for a great stay after a long train ride.
Stayed 2 nights in Jun 2025

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really nice hotel and i would stay there again.
Stayed 1 night in May 2025

6/10 Okay

Tyler

Stayed 1 night in Jun 2025

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice apartment with the view of the loch. Great location. Walkable to the street that has the restaurants and shopping. Check in was very easy.
Stayed 2 nights in May 2025

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
T
Stayed 2 nights in Jun 2025

10/10 Excellent

John

Stayed 2 nights in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay; friendly staff and location to restaurants and shopping. Pleasantly surprised and highly recommend this property.
Stayed 1 night in May 2025

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic work thanks
Stayed 2 nights in Jun 2025

6/10 Okay

Nizam

Traveled with group
Liked: Cleanliness

Overpriced

For the price charged, I expected more of the basics such as daily cleaning of the room, replenishment of drinking water, etc.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to shopping and restaurants and safe.
Stayed 1 night in May 2025

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Nice room.
Stayed 1 night in May 2025

6/10 Okay

Lydia

Traveled with family
Liked: Property conditions & facilities

Customer Service Seriously Lacking

If you reserve a suite, it doesn’t mention that it’s in a separate building and there is no elevator. You have to walk, drag your bags behind the main building on pavement that has potholes and carry your bags up 1 or 2 flights depending what floor you are on. They will help you if you ask. My sister-in-laws room in the main building, (which was less money), had breakfast included. My suite did not. Hotels.com says you can get a “to-go” breakfast for £10. They told me they never heard of this and would not honor it. The regular breakfast cost £17.50 per person. I must say it was an excellent breakfast. Both rooms stated that they had king size beds. The room in the main building had a “super-king” and my suite had a “king”. The “super-king” is a regular king size bed in the US and the “king” is a queen size in the US. When mentioning all of these discrepancies to the employees at reception, not one of them offered an apology or claimed any responsibility. When I asked to speak to the manager, they didn’t offer to alert them and instead said they would mention the problems. They did give us one complimentary breakfast for two. When checking out, I told them the microwave didn’t work in my room. The very rude employee said “you have to pull it out from the wall and check the back”. Really!! No apology?! How am I supposed to know this?? Put a sign up then! The hotel had some good amenities including, free drinks and snacks in the room and specialized coffees in the restaurant.
Stayed 3 nights in May 2025

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
The apartment was nice and it was easy to get places. Note that you are not in the hotel and do not have hotel amenities. This is fine, I just did not realize it when booking.
Stayed 2 nights in May 2025

8/10 Good

Michael, Wichita

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy walk to all things Fort William! Would definitely stay there the next time we are in Fort William!
Stayed 1 night in May 2025

6/10 Okay

Tiffany

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Below Expected Standard

Not worth the price, very small room and very expensive. Decoration was tired with many marks and worn out furnishings.
Stayed 3 nights in May 2025

10/10 Excellent

Neeraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025