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The Garrison

4.0 star property

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Photo gallery for The Garrison

Exterior
Restaurant
Shower, free toiletries, bathrobes, slippers
1 bedroom, soundproofing, free WiFi, bed sheets
1 bedroom, soundproofing, free WiFi, bed sheets

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Pet friendly
  • Housekeeping
  • Free WiFi
$257
includes taxes & fees
Sep 4 - Sep 5

Explore the area

View in a map
High Street, Fort William, Scotland, PH33 6EE
  • West Highland Way
    ‪1 min walk‬
  • Ben Nevis
  • Inverlochy Castle
    ‪5 min drive‬

Room options

View all photos for Garrison Suite

Garrison Suite | 1 bedroom, soundproofing, free WiFi, bed sheets

Garrison Suite

9.0 out of 10
Wonderful
(16 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Triple Room

1 bedroom, soundproofing, free WiFi, bed sheets

Triple Room

9.2 out of 10
Wonderful
(5 reviews)
  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Garrison Apartments

1 bedroom, soundproofing, free WiFi, bed sheets

Garrison Apartments

9.2 out of 10
Wonderful
(5 reviews)
  • 151 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Superior Room

1 bedroom, soundproofing, free WiFi, bed sheets

Superior Room

9.4 out of 10
Exceptional
(16 reviews)
  • 129 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

1 bedroom, soundproofing, free WiFi, bed sheets

Double Room

8.4 out of 10
Very good
(21 reviews)
  • 118 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room - Disability Access

Triple Room - Disability Access | 1 bedroom, soundproofing, free WiFi, bed sheets

Triple Room - Disability Access

8.0 out of 10
Very good
(1 review)
  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed

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About this property

The Garrison

4-star Fort William hotel with coffee shop/cafe
A bar/lounge, a coffee shop/cafe, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include express check-in, express check-out, and tour/ticket assistance.
The Garrison offers 41 accommodations with complimentary bottled water and bathrobes. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The hotel offers a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Fort William hotel also offers tour/ticket assistance, express check-in, and express check-out.

The Garrison is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from October 26 2025 to April 30 2026 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 per person
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Garrison Hotel Fort William
Garrison Fort William
The Garrison Hotel
The Garrison Fort William
The Garrison Hotel Fort William

The Garrison Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 494 out of 861 reviews
Rating 8 - Good. 236 out of 861 reviews
Rating 6 - Okay. 80 out of 861 reviews
Rating 4 - Poor. 35 out of 861 reviews
Rating 2 - Terrible. 16 out of 861 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to shopping and restaurants and safe.
Stayed 1 night in May 2025

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Nice room.
Stayed 1 night in May 2025

6/10 Okay

Lydia

Traveled with family
Liked: Property conditions & facilities

Customer Service Seriously Lacking

If you reserve a suite, it doesn’t mention that it’s in a separate building and there is no elevator. You have to walk, drag your bags behind the main building on pavement that has potholes and carry your bags up 1 or 2 flights depending what floor you are on. They will help you if you ask. My sister-in-laws room in the main building, (which was less money), had breakfast included. My suite did not. Hotels.com says you can get a “to-go” breakfast for £10. They told me they never heard of this and would not honor it. The regular breakfast cost £17.50 per person. I must say it was an excellent breakfast. Both rooms stated that they had king size beds. The room in the main building had a “super-king” and my suite had a “king”. The “super-king” is a regular king size bed in the US and the “king” is a queen size in the US. When mentioning all of these discrepancies to the employees at reception, not one of them offered an apology or claimed any responsibility. When I asked to speak to the manager, they didn’t offer to alert them and instead said they would mention the problems. They did give us one complimentary breakfast for two. When checking out, I told them the microwave didn’t work in my room. The very rude employee said “you have to pull it out from the wall and check the back”. Really!! No apology?! How am I supposed to know this?? Put a sign up then! The hotel had some good amenities including, free drinks and snacks in the room and specialized coffees in the restaurant.
Stayed 3 nights in May 2025

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
The apartment was nice and it was easy to get places. Note that you are not in the hotel and do not have hotel amenities. This is fine, I just did not realize it when booking.
Stayed 2 nights in May 2025

8/10 Good

Michael, Wichita

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy walk to all things Fort William! Would definitely stay there the next time we are in Fort William!
Stayed 1 night in May 2025

6/10 Okay

Tiffany

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Below Expected Standard

Not worth the price, very small room and very expensive. Decoration was tired with many marks and worn out furnishings.
Stayed 3 nights in May 2025

10/10 Excellent

Neeraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was right in town. Staff were very friendly and helpful. Room was comfortable and very roomy. Would recommend Garrison.
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must Love Dogs

The hotel is a block away from the official end of the Westhighland Way trail and offers clean sheets, hot showers and amazing breakfasts! The staff was great, the facility new and clean, the beds comfortable. The hotel is very dog friendly. I have allergies to dogs and am sometimes super allergic in hotel rooms were pets have been but was fine sleeping one night with the window open.
Stayed 1 night in May 2025

10/10 Excellent

pak ho Ambrose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and clean room. It is next to the main street in town with a variety of restaurant nearby.
Stayed 1 night in May 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Clare

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Some staff members were friendly and helpful, others not so much. Modern and comfortable. Good location.
Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t judge a book by it’s cover

Don’t judge a book by its cover. Looks a little like an office block from outside. The interior though was modern and very well appointed. The staff could not be more helpful ans the breakfast was excellent.
Stayed 1 night in Apr 2025

10/10 Excellent

Karen

Stayed 1 night in Feb 2025

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Had a great time and stunning surrounding areas. Staff was great and the rooms were comfortable and clean. I enjoyed my morning coffee with a short walk to the Loch. Quiet and great for kids. Only complaint is that the parking lot is tight and we had to back up a few times to get through the alley…and that is a very small complaint. Great home base to explore the Highlands. Very convenient location for outdoor adventures as well as exploring Fort William.
Stayed 3 nights in Apr 2025

8/10 Good

CALLUM

Stayed 2 nights in Apr 2025

10/10 Excellent

Katherine

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice, clean and mary adequately sized rooms, a gracious staff.
Stayed 5 nights in Apr 2025

8/10 Good

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is fine, but it's not that nice from the outside. Basically a big parking lot with street lights on all the time. It's also not that central. Fort William is not the nicest town, but we were finishing the West Highland Way walk so we had no choice but to spend the night there. The hotel was good enough.
Stayed 1 night in Apr 2025

6/10 Okay

YELENA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very good but the rooms are tiiiiny. It’s fine if you’re traveling alone but when there’s two people in one room, it’s very tight and there’s no place to put your suitcase, clothes etc. Breakfast is also very good if a bit overpriced.
Stayed 2 nights in Apr 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Charmy

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Close high street but quiet. Use wonderful liquid soap and lotion. It should have 5 stars. However, I found there is mould in the electrical kettle and stained towels, so I deducted 1 star out of 5.
Stayed 1 night in Apr 2025

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little difficult for us to find, but once we did, we checked in without issue. I knew ahead of time there was no elevator, but there were several flights of exterior stairs. We had an odd back door that opened to a straight drop down and view of a wall. Parking was very easy on site. Definitely walkable with places to eat and shop!
Stayed 1 night in Mar 2025

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff! Clean and lovely food
Stayed 1 night in Mar 2025