2/10 Terrible
Susan
Mar 30, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst vacation i been on and i wi. Due to this. The website showed pools open, and clean rooms. This was not true the whole reason we went on the vacation was for The Grotto pool and bar when we got there it was under construction that was not told to us anywhere on a reservation the rooms were not kept clean the towels were actually stained and disgusting the TV would not work every night we had to call maintenance we were there for five nights not one time did somebody offer to clean our room to bring his new towels in any way over all experience was very bad the people with the hotel room and E
They would not honor what they had put on their website.
this hotel it was a very bad experience for One Vacation you get per year you save up for and then it turns out like something like this and no help was involved in resolving my problems.
Susan
Stayed 4 nights in Oct 2024