6/10 Okay
America
Traveled with partner
Nov 7, 2024
Disliked: Staff & service
Power unexpectedly went out for over 6 hours in our room, causing the food in our fridge to go bad. Received a text that the powef was out at 11:15am.but never received a notification to return when the power actually did come back. We tried asking around 2ish, and the gentlemen was very rude, stating he had arrived a little while ago and was told the outage was for 4-5 hours. Since no one knew when the power would return, we headed across the street for dinner. Unfortunately, there was very poor communication, causing us to not enjoy much time at the pool or Tiki bar and not so great customer service! This morning while I checked out from our 3 night stay, I mentioned the inconvenience and recieved another excuse...internet did not kick in for another 2-3 hours once the power returned therefore they were not able to send a notification text. Thanks but no thanks, will not be returning.
America
Stayed 3 nights in Nov 2024