2/10 Terrible
Christine
Traveled with family and small children
Apr 17, 2025
Disliked: Amenities, property conditions & facilities
Very disappointed! Stayed at this property for its full kitchen amenities. Bought hundreds of dollars worth of groceries for a 6 day stay only to have to throw EVERYTHING away due to a broken refrigerator. Maintenance came and claimed they fixed it. I again went and bought more groceries AND AGAIN, THE NEXT DAY HAD TO THROW EVERYTHING AWAY AS THE REFRIGERATOR WAS NOT FIXED!!! Each day I tried to meet with a manager and was told they were in a meeting every single day and we're unavailable. Nobody would help. We had to move to a new room very inconvenient. While my family was out having dinner.I waited two hours for a bellman to help me move to my new room. The next day I realized the master shower did not work. I was so frustrated and did not want to waste another vacation day dealing with issues and used the second shower. I paid for a three bedroom, two bathroom for a reason. Also, the toilet in the main bathroom did not work properly either. I checked out with no resolve whatsoever.
On a completely different note, the towel service is ridiculous. If you are using the rooftop pool you have to go to the first floor in a different building to get towels. When you are traveling with children, this is extremely inconvenient.
The staff was very pleasant, but not one of them
could do anything other than to say I'm sorry over and over again.
Christine
Stayed 6 nights in Apr 2025