Ratings based on 970 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.7 Hotel condition
Hotwire Verified Reviews
by A verified traveler from hialeah
Posted May 6, 2024 on Expedia
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by A verified traveler
Posted May 6, 2024 on Expedia
What a wonderful stay
Comment from Hotel Management
May 7, 2024 by Customer Service, Hotel Management
David, it's always heartening to hear when guests have had an enjoyable stay. The Gates Hotel Key West takes pride in ensuring our visitors feel welcome and satisfied. Thank you for sharing your delightful experience, we look forward to welcoming you back in the future.
by A verified traveler
Posted May 4, 2024 on Expedia
Comment from Hotel Management
May 6, 2024 by Customer Service, Hotel Management
We appreciate the feedback, Sinthuran.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
by A verified traveler from Clawson
Posted May 2, 2024 on Expedia
Elevator hasn’t worked in months and they charge $15.00 to park. $45.00 “resort fee” is a scam of epic proportions.
Comment from Hotel Management
May 4, 2024 by Customer Service, Hotel Management
Richard, we regret to read about your concerns regarding some of our on-site services. It's unfortunate that you found our parking and resort fee structures disappointing. Please rest assured, these charges help us maintain various amenities for our guests. As for the elevator situation, we appreciate your patience and understanding. We're dedicated to addressing every issue promptly to ensure an enjoyable stay for our future guests. Your feedback is vital and will certainly help us improve.
by A verified traveler from Ypsilanti
Posted Apr 30, 2024 on Expedia
The Shuttle and drivers were excellent. The Food is really good (Blind Pig, Garbo's). The Staff are Super Nice.
Comment from Hotel Management
May 2, 2024 by Customer Service, Hotel Management
James, thank you for sharing your wonderful experience at The Gates Hotel Key West. We're delighted you enjoyed our convenient shuttle services and found the meals from Blind Pig and Garbo’s to your liking. It's also great to hear that our team members left a lasting impression with their kindness. We look forward to welcoming you back.
by A verified traveler
Posted Apr 29, 2024 on Expedia
Nice simple room, clean, nice place to stay. Food truck for meals but very good. Bar on site was good, maybe a lil overpriced. Nice staff & great service
Comment from Hotel Management
May 1, 2024 by Customer Service, Hotel Management
Eric, it's a privilege to read your glowing feedback about The Gates Hotel Key West. We're elated to know you appreciated our spotless accommodations, top-notch service, and unique dining options in a relaxed ambiance. We value your comments about our onsite bar and will consider them as we continually work to improve our offerings. We trust your overall stay was memorable, and we look forward to hosting you again on your next visit to Key West.
by A verified traveler
Posted Apr 29, 2024 on Expedia
The place was beautiful, clean and so heartwarming
Comment from Hotel Management
May 2, 2024 by Customer Service, Hotel Management
Crystal, it sounds like you had a delightful experience at The Gates Hotel Key West. We're thrilled that our immaculate setting and inviting atmosphere resonated with you. We aim to offer every guest this level of satisfaction. We hope you'll stay with us again in the future. Thank you!
by A verified traveler
Posted Apr 29, 2024 on Expedia
This property was fantastic and very clean! The pool area and bar were great and convenient. The hotel was close to the water and easy access to shopping areas. We had an excellent time!
Comment from Hotel Management
Apr 30, 2024 by Customer Service, Hotel Management
Michelle, it's wonderful to hear that you had an excellent time at The Gates Hotel Key West! We're thrilled that our pristine property, exciting pool area, and adjacent bar added to your enjoyment. Our close proximity to the water and shopping districts is indeed a highlight and we're glad you appreciated it. We can't wait to welcome you back for more memorable experiences!
by A verified traveler
Posted Apr 29, 2024 on Expedia
The best part about the property is being able to take the shuttle to old town, the pool area and bar make for an easy casual day. And there’s nothing better than the food truck that offers the walking taco. I’ve been there twice in the last three months and loved every minute of it. Can’t wait to come back
Comment from Hotel Management
Apr 29, 2024 by Customer Service, Hotel Management
Mary Ellen, it's a joy to hear that you thoroughly enjoyed your visit at The Gates Hotel Key West. We're pleased the convenience of our shuttle to old town, our relaxing pool area, casual bar, and distinctive food truck contributed to a memorable experience. It's great to know you've visited us twice recently and we certainly share your excitement for your return!
by A verified traveler from Jacksonville
Posted Apr 28, 2024 on Expedia
The front staff is great. They are very nice. The hotel itself though you can tell that the upgrades it received were just superficial. So what you see in the pictures is just makeup. When you get there the elevator feels like you’re going to get stuck and stinks. The rooms at first glance look good but then the drainage takes forever in the shower and there’s water stains in the ceiling of the rooms (I rented two rooms and both rooms were the same). It has the feel of a motel (the rooms are ‘outside’ not ‘in the building’). Just clarifying because the pics are amazing on the site and then you get there and you get really bummed.
Comment from Hotel Management
Apr 30, 2024 by Customer Service, Hotel Management
Marlene, it's pleasing to hear you found our front team members accommodating. However, it's regrettable to learn that your perception of our hotel's renovations didn't meet your expectations. Furthermore, we aim to ensure each guest has a smooth stay and what you experienced with the elevator and the room conditions does not reflect our normal standards. We appreciate your candid feedback and it will help us continue to improve. We hope to have the opportunity to offer a better experience in the future.