Ratings based on 1,507 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 24, 2024 on Expedia
Beautiful property, handy shuttle to downtown. A little pricey when it comes to all the extra fee's they tack on.
Comment from Hotel Management
Apr 24, 2024 by Dennis, Hotel Management
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your stay with us. We appreciate your kind words and look forward to the opportunity of welcoming you back soon. Once again, thank you for choosing Oceans Edge Resort. We can't wait to host you again on your future travels!
by A verified traveler
Posted Apr 23, 2024 on Expedia
The room was nice and good view of the water.
Housekeeping was horrible! We got there on Thursday did not get clean coffee cups until Sunday they didn’t make the bed r pick up dirty cups and glasses. Then Sunday night when we got back to room at midnight we could not get in our room because the battery on the door needed to be change. It took a hour and a half to get in our room and had to wait the next day until they changed the battery. They did not comp anything for our troubles. I will. Not stay here again.
Comment from Hotel Management
Apr 24, 2024 by General Manager, Hotel Management
Dear Debra, Thank you for staying with us. We are glad to know you had a pleasant stay overall and that you liked your river-view room. However, we apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We have also noted your comments regarding the key card. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable and hassle-free stay. Thank you again for your valuable comments.Sincerely, Kevin CrokeGeneral Manager
by A verified traveler
Posted Apr 23, 2024 on Expedia
Enjoyed my stay! Will definitely be back
Comment from Hotel Management
Apr 23, 2024 by General Manager, Hotel Management
Dear Emily, We're delighted to hear you enjoyed your stay at Oceans Edge Key West Hotel & Marina! We look forward to welcoming you back soon for another wonderful experience.Sincerely, Kevin CrokeGeneral Manager
by A verified traveler
Posted Apr 23, 2024 on Expedia
Nice place to visit
Comment from Hotel Management
Apr 24, 2024 by General Manager, Hotel Management
Dear Frederick, Thank you for your wonderful review! We are thrilled to hear that we were able to exceed your expectations and that you enjoyed your stay at our beautiful resort. Our team will be delighted to read your feedback. Thank you for sharing your experience with others, and we look forward to welcoming you back to Oceans Edge Key West Hotel & Marina soon.Sincerely, Kevin CrokeGeneral Manager
by A verified traveler
Posted Apr 22, 2024 on Expedia
Comment from Hotel Management
Apr 24, 2024 by General Manager, Hotel Management
Dear Matthew, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Oceans Edge Key West Hotel & Marina. We look forward to your return and wish you all the best with your future travels.Sincerely, Kevin CrokeGeneral Manager
by A verified traveler
Posted Apr 21, 2024 on Expedia
I liked the shuttle service to downtown. The driver of the shuttle was very nice and helpful.
Comment from Hotel Management
Apr 23, 2024 by General Manager, Hotel Management
Dear Tammy, We're delighted to hear that the shuttle service at Oceans Edge Key West Hotel & Marina enhanced your visit, and that our driver's helpfulness stood out to you. We look forward to your next stay with us!Sincerely, Kevin CrokeGeneral Manager
by A verified traveler
Posted Apr 19, 2024 on Expedia
There were a few things that made my experience poor.
Room service didn’t clean the room everyday and only brought towels .
At the pool the staff M ignored my family and I when we tried to request drinks . She intentionally turned her head and pretended we’re there . At the end she made sure to acknowledge that gratuity is included .
Comment from Hotel Management
Apr 21, 2024 by General Manager, Hotel Management
Dear Carolyn, Thank you for sharing your feedback with us. We apologize for any disappointment with the room service frequency and your experience at the pool. We aim to provide attentive and welcoming service to all our guests and regret if this was not the case during your stay. Your comments are important and will be used to improve our guest experience. We hope to have another opportunity to serve you better in the future.Sincerely, Kevin CrokeGeneral Manager
by A verified traveler
Posted Apr 18, 2024 on Expedia
Comment from Hotel Management
Apr 19, 2024 by General Manager, Hotel Management
Dear Karl, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Oceans Edge Key West Hotel & Marina and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely, Kevin CrokeGeneral Manager
by A verified traveler
Posted Apr 17, 2024 on Expedia
Great place, will stay much longer nex t time
Comment from Hotel Management
Apr 17, 2024 by General Manager, Hotel Management
Dear Matthew, Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at Oceans Edge Key West Hotel & Marina and are looking forward to welcoming you for an extended visit next time. We can't wait to host you again soon!Sincerely, Kevin CrokeGeneral Manager
by A verified traveler
Posted Apr 16, 2024 on Expedia
3rd time nice resort
love the marina
Comment from Hotel Management
Apr 23, 2024 by General Manager, Hotel Management
Dear paul, We're thrilled to welcome you back to Oceans Edge Key West Hotel & Marina for the third time! It's great to hear that you continue to enjoy our lovely marina. We look forward to many more visits from you!Sincerely, Kevin CrokeGeneral Manager