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Bolontiku Boutique Hotel, Member of the Cayuga Collection

4.0 star property

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Photo gallery for Bolontiku Boutique Hotel, Member of the Cayuga Collection

Exterior
Front of property
Aerial view
Lake View Jr Suite King | Egyptian cotton sheets, premium bedding, down comforters, minibar
Front of property

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • Pool
  • Breakfast included
  • Laundry
  • Air conditioning

Explore the area

Map
Km 18.3 Carretera a San Andres Peten, Punta Piedra, San Andres, Peten, 3001
  • Maya Mall
    ‪21 min drive‬
  • Flores Dock
    ‪22 min drive‬
  • Las Guacamayas Biological Station
    ‪22 min drive‬
  • Flores (FRS-Mundo Maya Intl.)
    ‪40 min drive‬

Room options

View all photos for Lake Breeze Suite

Lake Breeze Suite | Egyptian cotton sheets, premium bedding, down comforters, minibar

Lake Breeze Suite

  • 506 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Studio

Comfort Studio | Egyptian cotton sheets, premium bedding, down comforters, minibar

Comfort Studio

  • 1055 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Lake View Jr Suite King

Lake view

Lake View Jr Suite King

  • 301 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Lake Breeze Suite Queen

Lake Breeze Suite Queen | Egyptian cotton sheets, premium bedding, down comforters, minibar

Lake Breeze Suite Queen

  • 506 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Lake View Jr Suite Queen

Lake view

Lake View Jr Suite Queen

  • 398 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa Retreat

Villa Retreat | Egyptian cotton sheets, premium bedding, down comforters, minibar

Villa Retreat

  • Sleeps 6
  • 2 King Beds and 2 Queen Bunk Beds

View all photos for Garden View Room King

Garden View Room King | Egyptian cotton sheets, premium bedding, down comforters, minibar

Garden View Room King

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Garden View Room Queen

Egyptian cotton sheets, premium bedding, down comforters, minibar

Garden View Room Queen

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Bolontiku Boutique Hotel, Member of the Cayuga Collection

4-star San Andres hotel steps from Lake Petén Itzá
Guests of this beach hotel will appreciate convenient onsite amenities such as a steam room and massage/treatment rooms.
Bolontiku Boutique Hotel, Member of the Cayuga Collection offers 15 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually decorated. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Bolontiku Spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
In addition to a full-service spa, Bolontiku Boutique Hotel, Member of the Cayuga Collection features an outdoor pool and a sauna. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This beach hotel also offers spa services, a terrace, and multilingual staff. For a surcharge, an airport shuttle (available on request) is offered to guests.

Bolontiku Boutique Hotel, Member of the Cayuga Collection is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Bolontiku Boutique Hotel, Member of the Cayuga Collection has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 9:00 PM at scheduled times and on request
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free daily manager's reception

Things to do

  • Ecotours
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Coworking space

Outdoors

  • Dock
  • Firepit
  • Garden
  • In a national park
  • On a lake
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • 1 floor
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium channels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Dryer
  • Individual decor
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 9:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per person (one-way)
  • Airport shuttle fee per child: USD 20 (one-way), (up to 15 years old)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a security system

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Bolontiku Boutique
Bolontiku Boutique Hotel
Bolontiku Boutique Hotel San Benito
Bolontiku Boutique San Benito
Bolontiku Hotel
Bolontiku Hotel Boutique
Bolontiku Boutique Hotel San Andres
Bolontiku Boutique San Andres
Bolontiku Hotel San res

Bolontiku Boutique Hotel, Member of the Cayuga Collection Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 192 out of 229 reviews
Rating 8 - Good. 23 out of 229 reviews
Rating 6 - Okay. 5 out of 229 reviews
Rating 4 - Poor. 5 out of 229 reviews
Rating 2 - Terrible. 4 out of 229 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rosanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 3 nights in Nov 2024

10/10 Excellent

Melvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third stay here at this wonderful oasis. Managers Javier & Israel made sure I had everything I needed and are very professional & solicitous. Staff personnel including Osman, Kendal, Allen & Wilmer are most gracious with their hospitality. The meals here, especially breakfast, are terrific with fruit and sides generally locally sourced. A wonderful place to escape from the a hectic world, or a long day at Tikal. Be sure to try the kayaks and the newly added little paddle boat - great fun ! Then, take a dip in the wonderful pool. I intend on returning again for another relaxing stay. Five stars award from me. - Tio Bob -
Stayed 7 nights in Nov 2024

10/10 Excellent

Yasuyo

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Nov 2024

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Steve

Stayed 3 nights in Sep 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property: the architecture, rooms, patio restaraunt, pool. Superb staff, always friendly and very helpful.
Stayed 2 nights in Sep 2024

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
I love this place
Stayed 2 nights in Aug 2024

10/10 Excellent

Jose, Guatemala

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Sep 2024

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bolontiku was very cozy, kids friendly, water sports great and the food and staff excellent
Stayed 4 nights in Sep 2024

10/10 Excellent

Magda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, restful, and attentive staff.
Stayed 6 nights in Aug 2024

10/10 Excellent

TATIANA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Eric F

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property!
Stayed 2 nights in Aug 2024

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice and peaceful experience
Stayed 1 night in Aug 2024

10/10 Excellent

Lucrecia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un fin de Semana largo y familiar muy agradable. Hotel y personal todo muy bien, quiza el servicio de restaurante un poco lento pero en general todo fabuloso. Gracias a todo el equipo de Bolontiku
Stayed 2 nights in Jul 2024

10/10 Excellent

Maira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Remote but the environment is beautiful!! The staff was super kind and accommodating. The only thing I didn’t care for was the boat fee to the resort. The hotel will charge if it’s not within their scheduled pick up and drop off time. $25 person one way. Other than that it’s beautiful.
Stayed 1 night in Mar 2024

10/10 Excellent

Mario, UPLAND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 3 nights in Apr 2024

4/10 Poor

Luis

Traveled with family and small children
Disliked: Amenities
Limited dining, the food was not good

4/10 Poor

Ivan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No tienen suficiente personal, se les terminaban los alimentos de la cocina, muy lentos en servir la comida y súper limitado su menú y nada bueno, no tuve agua caliente por un día completo en la habitación, en general les hace falta personal y cuidar los detalles no es posible que no se preparen con suficiente materia prima
Stayed 2 nights in Mar 2024

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, wonderful organization, fantastic service, beautiful room
Stayed 3 nights in Feb 2024

2/10 Terrible

eliya

Disliked: Cleanliness, staff & service, room comfort
I never in my life gave a bad review to anyone I booked 6 nights at this hotel travel for 1 month in Guatemala < best country in the world >. so this part of my trip was the relax chill part hotel was under construction so pool area can't be used they offer me free massage I arrive to the USA and find out that they billed me for it after they sent me WhatsApp that is free because of the noise and constaction on top of this when I was on a tour they called me to let me know they need my room and put me in different room without my OK all my clean stuff mixed with my dirty things as of this moment they don't correct my bill after I reach out to them few times and seems to not care of this won't be surprise to hear of other being over charged to be honest for the price you pay look at other option also be aware they charge $25 per person if you use the boat to get into Flores free time is 7am and 1pm going and return is 5.30pm so you can end up paying lots of money if you there for few days. so keep in mind I had no idea about this enjoy Guatemala
Stayed 6 nights in Jan 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Michael, New York

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I never give a bad review but this property was so promising and some of the staff and the room along with room facilities were just so disappointing! First of all lets talk about the positives, you get picked up from Flores on a lovely boat that takes you across the bond to the hotel, as you get off the boat, they give you a drink, the check in area is near a bar and restaurant everything seems dreamy! Then you start to check in. the people at the check in desk photo copy your credit card along with your ID, they will have that on record forever now. I hope that's kept somewhere safe! Secondly I asked at checkin "where we can get our guide to pick us from to visit Tikal?" the front desk employees frowned and became hostile to say the least, they said: "you can use our guided tours" now their guided tour for one day costs close to $700 that's more than double than anyone else I spoke to charges. So I said I would rather use the guide I have, they said, well you have to find your own way as the travel agencies will not find this property! almost sounded like a joke. they were so hostile and rude from this point onwards it was almost comical. I told them that I am using a travel agency that was actually recommended by this hotel when I rang then up weeks ago, the woman at check in started to load the WhatsApp conversation and accessed me of lying. After that wonderful interaction, we went up to our room, the room had no phone or internet!
Stayed 2 nights in Dec 2023

10/10 Excellent

rudy

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023