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Hotel Felsenhof

4.0 star property

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Exterior
Exterior
Family Suite (Dachstein) | Premium bedding, minibar, in-room safe, free cribs/infant beds
Family Suite (Dachstein) | Premium bedding, minibar, in-room safe, free cribs/infant beds
Sauna, steam room, body treatments, hot stone massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • All inclusive
  • Pet friendly
  • Gym

Explore the area

Map
Kreuzmoosstra¯e 88, Flachau, Salzburg, 5542
  • Space Jet 1 Ski Lift
    ‪19 min walk‬
  • Achter Jet Ski Lift
    ‪4 min drive‬
  • Star Jet 1 Ski Lift
    ‪6 min drive‬

Room options

View all photos for Apartment, Balcony (Mosermandl)

Apartment, Balcony (Mosermandl) | Premium bedding, minibar, in-room safe, free cribs/infant beds

Apartment, Balcony (Mosermandl)

  • 431 sq ft
  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Family Suite (Dachstein)

Family Suite (Dachstein) | Premium bedding, minibar, in-room safe, free cribs/infant beds

Family Suite (Dachstein)

  • 484 sq ft
  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Single Room

Single Room | Premium bedding, minibar, in-room safe, free cribs/infant beds

Single Room

  • 172 sq ft
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room (Blømster)

Family Room (Blømster) | Room amenity

Family Room (Blømster)

  • 377 sq ft
  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Family Apartment (Blømster)

Family Apartment (Blømster) | Living area | 32-inch flat-screen TV with cable channels, TV, toys

Family Apartment (Blømster)

  • 452 sq ft
  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Family Apartment, Annex Building (Theresia II - Haus Theresia)

Family Apartment, Annex Building (Theresia II - Haus Theresia) | Premium bedding, minibar, in-room safe, free cribs/infant beds

Family Apartment, Annex Building (Theresia II - Haus Theresia)

  • 721 sq ft
  • Mountain view
  • Sleeps 6
  • 2 King Beds, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Family Apartment, Annex Building (Theresia I - Haus Theresia)

Family Apartment, Annex Building (Theresia I - Haus Theresia) | Premium bedding, minibar, in-room safe, free cribs/infant beds

Family Apartment, Annex Building (Theresia I - Haus Theresia)

  • 484 sq ft
  • Mountain view
  • Sleeps 6
  • 1 King Bed, 2 Twin Bunk Beds and 1 Double Sofa Bed

View all photos for Family Apartment, Balcony, Annex Building (Apartment 1 - Haus Antonia)

Family Apartment, Balcony, Annex Building (Apartment 1 - Haus Antonia) | Premium bedding, minibar, in-room safe, free cribs/infant beds

Family Apartment, Balcony, Annex Building (Apartment 1 - Haus Antonia)

  • 484 sq ft
  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Double Room (Dachstein)

Premium bedding, minibar, in-room safe, free cribs/infant beds

Double Room (Dachstein)

  • 269 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Apartment, Balcony, Annex Building (Apartment 2 - Haus Antonia)

Family Apartment, Balcony, Annex Building (Apartment 2 - Haus Antonia) | Premium bedding, minibar, in-room safe, free cribs/infant beds

Family Apartment, Balcony, Annex Building (Apartment 2 - Haus Antonia)

  • 646 sq ft
  • Mountain view
  • Sleeps 6
  • 3 King Beds

View all photos for Double Room (Hygge)

Double Room (Hygge) | Premium bedding, minibar, in-room safe, free cribs/infant beds

Double Room (Hygge)

  • 215 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Gallery Room (Dachstein)

Gallery Room (Dachstein) | Premium bedding, minibar, in-room safe, free cribs/infant beds

Gallery Room (Dachstein)

  • 484 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Apartment, Balcony (Grießenkar)

Apartment, Balcony (Grießenkar) | Premium bedding, minibar, in-room safe, free cribs/infant beds

Apartment, Balcony (Grießenkar)

  • 323 sq ft
  • Mountain view
  • Sleeps 4
  • 2 King Beds

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About this property

Hotel Felsenhof

4-star Flachau hotel close to Snow Space Salzburg
Jump on the free ski shuttle for a day on the slopes before returning to Hotel Felsenhof for a meal at the restaurant or a drink at the bar/lounge. Additional amenities include an indoor pool and a full-service spa.
Hotel Felsenhof offers 52 accommodations with minibars and safes. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include bathrobes, complimentary toiletries, hair dryers, and children's robes. This Flachau hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Feel Well Bereich. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including Ayurvedic and reflexology. The spa is open daily.
Hotel Felsenhof is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

After a day on the slopes, enjoy treatments at the full-service spa and swims in the indoor and outdoor swimming pools. Getting to the slopes is a breeze with the hotel's complimentary ski shuttle. Conveniences like ski storage and ski passes allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar.

The hotel offers a restaurant. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This all-inclusive hotel also offers a children's pool, a complimentary children's club, and a sauna.

Hotel Felsenhof is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Hotel Felsenhof has a restaurant on site.
Room service (during limited hours) is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

Danish, English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free ski shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Horseback riding/rentals
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Rock climbing
  • Ropes course
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Art supplies
  • Baby bath
  • Baby monitor
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free supervised activities for children
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Trampoline

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property is closed between April 7 and June 29.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 30 per pet, per day
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.00 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: EUR 3.1 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 30 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

We should mention

This property does not have elevators
Pool access available from 7:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Felsenhof
Felsenhof Flachau
Felsenhof Hotel
Felsenhof Hotel Flachau
Hotel Felsenhof Flachau
Hotel Felsenhof
Hotel Felsenhof Hotel
Hotel Felsenhof Flachau
Hotel Felsenhof Hotel Flachau

Hotel Felsenhof Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 12 out of 31 reviews
Rating 8 - Good. 16 out of 31 reviews
Rating 6 - Okay. 0 out of 31 reviews
Rating 4 - Poor. 2 out of 31 reviews
Rating 2 - Terrible. 1 out of 31 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

4.0/10

Amenities

8.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

ELI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice but did not love the food

Beautiful and clean modern hotel. Activities for small children. We arrived on the weekend so there were no workshops for the kids. The food was not to our taste.Maby because we are not from Germany. Very expensive
Stayed 2 nights in Apr 2025

2/10 Terrible

Sean

Traveled with family
Disliked: Cleanliness, staff & service

Flies all over the food. Disgusting.

There were flies everywhere. All over the lobby, the kids play area, the dining area, and the food bar. Completely unsanitary. If I knew how to make a complaint to the Austrian Health Ministry I would. Excuses ranged from claiming not to notice, to blaming it on the season, to asserting the hotel had tried everything even though I never saw one fan, barrier, or other attempt to protect the food. We paid a lot of money to stay at this all-inclusive hotel and had to choose carefully what we ate, and still felt disgusted. The amount of flies was similar to what I see in third world countries. Embarrassing and unsanitary. The staff was also not knowledgeable. The man at reception told us our room was most easily accessed by the main elevator. After searching every floor, it turns out our room was in a completely different building. The same man, when asked about pony rides for my daughter, gave us the information for the partner property that had animals to interact with and ponies to ride. He failed to mention pony rides were not available that day. Probably a piece of information we could have used. I understand language barriers, and this was not that. We will not return here.
Flies all over uncovered meats and cheeses
Flies near the desserts
Flies on plates
Stayed 3 nights in Jun 2022

8/10 Good

Juraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended Hotel, Good Food!

Stayed 7 nights in Sep 2018

8/10 Good

Maja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family friendly, great breakfast and great staff!

Great for skiing, the bus stop is right in front of hotel. Can recommend family apartments but rooms also great. Kids loved the playroom. Separate pool and spa for kids where they could play without disturbing those wanting to relax. Excellent breakfast! Dinner always good with plenty on the salad bar and good variability on the menu.

8/10 Good

patrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket trevlig vistelse i ett bra hotell med fantastisk service och mat.
Stayed 7 nights in Feb 2020

8/10 Good

Christian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fint familiehotel til skiferien

Fint familiehotel der ligger godt i forhold til skiområdet i Flachau. Meget serviceminded reception som er behjælpelig med det meste. Flot værelse med rummelighed og gode faciliteter. Dejlig mad i restauranten som er veltilberedt - dog kunne serviceniveauet i restauranten forbedres, da tjenerne har meget travlt og det bliver desværre upersonligt.
Stayed 7 nights in Feb 2020

8/10 Good

Carsten

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt ophold på pæne og rummelige værelser og dejlig restaurant. Godt udgangspunkt for skiferien.
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveler

Traveled with group
Disliked: Amenities, property conditions & facilities
Das Zimmer war für uns 3 Damen ein warer Alptraum, ein grindiges, altes Badezimmer mit 1 miniwaschbecken und Mini Badewanne, altes WC, einfach pfui. Und für sowas Knöpfen die einem 730 Euro ab für 2 Nächte. Wir sind sowas von enttäuscht. Nie wieder
Stayed 2 nights in Jan 2020

8/10 Good

Claus

Liked: Cleanliness, staff & service, property conditions & facilities

Fint familihotel

Fint familie hotel med god beliggenhed lige ved A10. Sengene kunne dog godt bruge en opgradering.
Stayed 3 nights in Jul 2019

8/10 Good

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kanon!

Jättefint hotell med kanonmat. Buss går utanför hotellet till skidbacken och tar fem minuter.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Sauna war zu offen, zu viel Einsicht in Dusche und Sauna.
Stayed 3 nights in Feb 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helt tilfreds

Super godt hotel. Dejlig mad og meget god betjening.
Stayed 4 nights in Feb 2019

8/10 Good

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super lækkert ski og spa hotel

Super lækkert ski og spa hotel til den perfekte ferie med god og varieret mad. Stor morgenbuffet.
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skiurlaub in Familie

Tolles Hotel mit sehr gutem Service!
Stayed 7 nights in Feb 2019

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Florian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

keren

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2018

8/10 Good

Kristine, Denmark

Liked: Cleanliness, staff & service, room comfort

Familevenligt, rent og super idyllisk beliggenhed

Skønt ophold - tæt på mange gode familie aktiviteter som riverrafting og High-rope-klatring! Hotellet er rent og pænt. Maden er udemærket. Buffeten (morgen, aften og eftermiddag) er ikke så spændende og kunne trænge til lidt nytænkning og opgradering! Den serverede mad er klart bedre. Børnene var glade for at bade i poolen samt i den nærliggende badesø
Stayed 3 nights in Jul 2018

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Klasse Hotel mit vielen Angeboten für Kinder

Klasse für einen Winterurlaub mit Kindern. Kleiner Hang direkt neben dem Hotel, Skigebiet Flachau nur 5 Minuten Fahrt entfernt, Bus-Service zum Rodeln. Kinderbetreuung haben wir nicht genutzt, aber mit Babylounge inkl. Küche, Kaufmannsladen, Bällebad etc., Indoor-Rutsche, kleiner Kletterwand, Tischtennis-Platte, Schwimmbad, Familiensauna, Kinder-Kino und ausleihbaren Spielen war genug geboten für unseren 3-jährigen. Top ist der Spielraum direkt neben dem Restaurant-Bereich - sobald unser Kleiner gegessen hatte war er verschwunden. Essen und Auswahl sind ebenfalls klasse, auch für Veganer ist etwas dabei und auf Unverträglichkeiten wird Rücksicht genommen.
Stayed 4 nights in Mar 2018

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rund um toller aufenthalt!

4/10 Poor

Verified traveler

Disliked: Room comfort
Apartment im Haus Theresia, Bad aus den 70igern und vergilbte Vorhänge. Keine 4 Sterne, Haupthaus wirkt moderner. Sehr kleiner Innenpool.
Stayed 3 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Essen und Personal top. Das Zimmer im Nebengebäude leider extrem hellhörig.
Stayed 1 night in Oct 2017