4/10 Poor
Reuben
Traveled with family
Nov 27, 2024
Disliked: Cleanliness, property conditions & facilities
1. My key cards did not work. I had to make 4 trips from the front desk to the 3rd floor to front desk to resolve it. I don't fault the friendly staff for the technical issues. But coming to the room to confirm resolution of the issue sooner would have been appreciated.
2. Our room smelled like chemical detergents trying to cover up that Sunday morning college dorm room smell. Replacing the carpet, drapes, and furnishings would help.
3. You couldn't pay me to eat that free breakfast. The "bold" strength coffee was so weak you could see the bottom of the 12oz cup. Processed scrambled "eggs" instead of real eggs. The breakfast sausages were basically sliced hotdogs. Pancake/waffle syrup was brown colored corn syrup. The artificial butter substitute wouldn't even melt on the pancakes. On a positive note, the automated pancake dispenser is genius!
Reuben
Stayed 1 night in Nov 2024