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Hotel Riu Palace Aquarelle - All Inclusive

4.0 star property

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel Riu Palace Aquarelle - All Inclusive

Water park
Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US) | Minibar, in-room safe, blackout drapes, iron/ironing board
Aerial view
Aerial view
5 bars/lounges, 2 swim-up bars

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Spa
  • Parking included

Explore the area

Map
Falmouth, Falmouth, JMCTY05
  • Jamaica Swamp Safari Village
    7 min walk
  • Martha Brae River
    15 min walk
  • Luminous Lagoon
    5 min drive
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    31 min drive

Room options

View all photos for Family Room, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | U)

  • 624 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Partial Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (U)

  • 624 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (B2C-US)

  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (E)

  • 624 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Partial Ocean View (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (E)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US) | Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, Oceanfront (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (U)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (E)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | C)

  • 377 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Swim-UP, +18 Years Old) (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Swim-UP, +18 Years Old) (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

50-inch flat-screen TV with satellite channels

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Ocean View (U)

50-inch flat-screen TV with satellite channels

Suite, Ocean View (U)

  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Swim-Up | 18+ | B2C-CAN)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Swim-Up | 18+ | U)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (B2C-CAN)

50-inch flat-screen TV with satellite channels

Suite, Oceanfront (B2C-CAN)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-Up | 18+ | U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (Swim-Up | 18+ | U)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Ocean View (C)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Partial Ocean View (C)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (Swim-Up, +18 Years Old, (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Swim-Up, +18 Years Old, (L)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (L)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (L)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (C)

50-inch flat-screen TV with satellite channels

Suite, Oceanfront (C)

  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (L)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (B2C-CAN)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (B2C-CAN)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Ocean View (B2C-CAN)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CAN)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (L)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (C)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (C)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (C)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (C)

  • 624 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Ocean View (L)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Swim-Up | 18+ | C)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (C)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About this property

Hotel Riu Palace Aquarelle - All Inclusive

4-star Falmouth hotel with free water park
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Aquarelle - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants.
Hotel Riu Palace Aquarelle - All Inclusive offers 753 air-conditioned accommodations with minibars and safes. 50-inch flat-screen televisions come with satellite channels.

Bathrooms include showers and hair dryers. This Falmouth hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.
Renova has 1 treatment room. Services include massages. The spa is equipped with a steam room. The spa is open daily.
Hotel Riu Palace Aquarelle - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Aquarelle - All Inclusive features a full-service spa, a complimentary water park, and 4 outdoor swimming pools. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 swim-up bars and 5 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This all-inclusive hotel also offers a children's pool, spa services, and barbecue grills. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Riu Palace Aquarelle - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
White Bay - This family restaurant serves breakfast, lunch, and dinner.
Krystal - This restaurant serves dinner only. Open daily.
Napoli - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Kyoto - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Steakhouse - This steakhouse serves dinner only. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Krystal
  • Kyoto
  • Napoli
  • Steakhouse
  • White Bay

Things to do

  • 4 outdoor pools
  • Children's pool
  • Free water park
  • Full-service spa
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Massage
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • No elevator

More

  • 1 building
  • 13 floors
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace Aquarelle
Hotel Riu Palace Aquarelle
Riu Aquarelle All Inclusive
Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle - All Inclusive Hotel
Hotel Riu Palace Aquarelle - All Inclusive Falmouth
Hotel Riu Palace Aquarelle - All Inclusive Hotel Falmouth

Hotel Riu Palace Aquarelle - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 343 out of 598 reviews" "
Rating 8 - Good. 146 out of 598 reviews" "
Rating 6 - Okay. 60 out of 598 reviews" "
Rating 4 - Poor. 21 out of 598 reviews" "
Rating 2 - Terrible. 28 out of 598 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Carmen Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained with staff that work hard. Daily housekeeping wasn't always on point with several requests having to be made to assure daily cleaning..The food while plentiful was just average. The only specialty restauran we tried was Kyoto and we were underwhelmed. The Pad Thai did not taste like typical Pad Thai. Mixed drinks were just average. Especially disappointed with the Pina Coladas and Strawberry Banana daiquiris. I would pick another resort the next time.
Stayed 7 nights in Aug 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place for families. I didn’t like how the other restaurant booked up fast.
Stayed 4 nights in Aug 2024

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is hands down one of the best vacation spots I've ever been to. Great entertainment crew something for all ages, 5 pools 2 only adult pools, 4 restaurants that you need to make reservations (just download the app) it's so easy one buffet with breakfast lunch and dinner if you like variety, and room service came 3 times a day. 5 stars definitely would come back again and again and again......wonderful!!!!!!!!!
Stayed 5 nights in Aug 2024

10/10 Excellent

irene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was absolutely delicious. The workers were so very nice and helpful. The only thing that I didn’t like was that the kids were right there with the adults. I just stay at another property in the DR and the kids are only in one area.
Stayed 4 nights in Aug 2024

8/10 Good

Donald Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Keshara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Excellent from food to bars the pool
Stayed 3 nights in May 2024

10/10 Excellent

Nickeeta

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Very modern, Staff was very pleasant and overall the property and stay was amazing.
Stayed 3 nights in Aug 2024

10/10 Excellent

Sue-Ann

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and facilities are not far apart.
Stayed 4 nights in Aug 2024

10/10 Excellent

Marceline

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property clean nice quite and fun
Stayed 4 nights in Aug 2024

10/10 Excellent

Vivette, FAR ROCKAWAY

Liked: Cleanliness, staff & service, property conditions & facilities
The food was my only problem, it wasn't very hot it was Luke warm all the time ,it wasn't bad but it needed more seasoning
Stayed 4 nights in Aug 2024

10/10 Excellent

starrett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed their for a weekend and it was so great cant wait to come back
Stayed 3 nights in Jun 2024

10/10 Excellent

Azuki

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place!! Clean, amazing food, entertainment every night. Great music and so much fun for the kids!! Everyone was very nice and helpful!
Stayed 3 nights in Aug 2024

2/10 Terrible

Anganie

Traveled with family
Disliked: Staff & service
Need a refund could not get room as I booked in my name and i was already a guest
Stayed 1 night in Aug 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
I had a phenomenal time. The food was fabulous and the entertainment was just as good thank you.
Stayed 7 nights in Aug 2024

8/10 Good

Charles Joseph

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2024

2/10 Terrible

stefanie

Traveled with family
Liked: Cleanliness
I had a great experience until I unfortunately interacted with a staff member by the name of Brittany G. She single handly ruined my vacation with her unprofessionalism, which will cost Riu my future business. She decided to ignore and deny my child and me service during our stay two days in a row at the Sport Bar. I did not pay thousands of dollars to be disrespected and dehumanized while on vacation. She failed to provide adequate service and food that was supposedly included in my purchase price. Honestly, I believe that I am owed a refund since obviously services were not rendered as agreed. I have sent several emails to the business concerning this matter and all of my correspondences have been ignored as well. I guess they stand behind her.
Stayed 7 nights in Aug 2024

8/10 Good

Michael J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish pools didn’t close at 6. Maybe some lights on balcony’s. Loved the staff at pools and entertainers. Food service great.
Stayed 7 nights in Aug 2024

8/10 Good

Camille

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property few rocks in the water so take water shoes. Staff was excellent, food and restaurants were good and the young ppl doing entertainment are awesome. Needed more or larger elevators. Room was beautiful and so was the view. Didnt like the roof as part of my room but was happy so didn't complain.
Stayed 5 nights in Aug 2024

8/10 Good

Lamar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new modern resort. Do not believe the bad reviews everything about this resort is excellent and worth visiting
Stayed 5 nights in Aug 2024

4/10 Poor

TRINH

Liked: Staff & service
Disliked: Property conditions & facilities
1) the hotel credit $654 is just a joke. They put it into 60 smal coupons that you have to use at the mall outside of the resort. Each coupon required to spend double or trip spend to be able to use the couple so it’s not worth it. The hotel is not in the hotel zone so if you want to go to the mall it cost $60 taxi or 140 for outside taxi to go to Mongtegobay down town. 2) less active. Only table pool pay $2 for each game. Ping pong next to the swimming pool it’s hard to pay during the hot weather and around 5pm a lot of mosquito around. We used our mosquitoes spray but it doesn’t help. 3) The steak house and lobster doesn’t have lobster and it’s no air conditioner. Very very hot while you are waiting for food. 4) Assian Tokyo rests Has no sushi but Thai’s food which is all spicy , kids can’t eat. 5) Less tropical fruit 6) App doesn’t work so you have to go to the front desk to book for the restaurant 7) less light less activities in the resort. Kids has not thi my to play. 8) water slide has a bump that kid will get hurt. Tour are just a joke . Rip off your money Capuchino won’t open until 10 am . 9) Resort around 8 or 9pm so boring. 10) we booked for double room. Paid for ocean view and we got partial ocean view . It’s only in the corner and can’t view much. 11) bedbug and mosquitos everywhere 12) my family paid less then 2k but they got stay 8 days and upgraded to ocean view . We paid 2k more than them but got less view and less days. Never come back
Stayed 7 nights in Jul 2024

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like almost everything I can tell that the resort is very safe but the way people talk it seems like it’s unsafe to do activities by myself for example I went to Aruba last year I didn’t have to have transportation exactly from the resort. My husband and I took a bus to go to the downtown of Aruba cause it’s very safe there.
Stayed 8 nights in Aug 2024

4/10 Poor

Njemile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Magdala Sincere

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the professionalism and hospitality of all the staffs. The foods options we had. The buffet was topnotch. The staffs, the foods choices at the buffet were great. The spa staffs were amazing. The entertainment every evening was great. I stayed in the hotel the entire time. As we pretty much had everything we needed at the hotel. The only bad thing is even though the cleaning staffs cleaned the room every day, and they did a good job. But we had some giant crickets and small millipedes in our room, I am not sure, how they get there. That was pretty scary. Besides that, everything was great. I look forward to staying at RIU Palace Aquarelle again, when I come back, in Jamaica again, God willing.
Stayed 7 nights in Aug 2024

10/10 Excellent

Shana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Aug 2024